Summary
Overview
Work History
Education
Skills
Languages
Timeline
Babagana  Kyari

Babagana Kyari

MAIDUGURI,BORNO

Summary

Season regional manager with extensive experience managing high-volume, high-value client caseloads. Skilled in investment strategy and analysis for maximized profit potential. Builds trusted client relationships through outstanding communication for continued loyalty and repeat business. Astute financial and investment professional with years of experience maximizing client returns. Used in-depth research and extensive market knowledge to determine profitable financial strategy. Associate member International Retail Banking Academy qualified. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Customer-oriented regional manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Motivated regional manager with over 19 years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record. Committed manager with exceptional leadership, organizational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Dedicated regional manager with over 19 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

20
20
years of professional experience
7
7
years of post-secondary education

Work History

Regional Manager, Northeast

Ecobank Nigeria Limited
MAIDUGURI, Nigeria
09.2023 - Current
  • Supervised staff to safeguard optimal brand expansion initiative productivity.
  • Oversee all administrative and record-keeping functions.
  • Developed effective retail marketing strategies to increase brand awareness.
  • Improved branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness.
  • Drove business development and customer acquisition initiatives to accomplished strategic objectives.
  • Achieved retail market share goals by developing and executing dealer event-orientated marketing promotions.
  • Boosted growth by devising strategic network and marketing tactics.
  • Defined locations, dealers and investors to drive product sales and foster brand expansion.
  • Managed personnel issues and implemented corrective actions.
  • Managed profit and loss to decrease discrepancies and retain timely and under-budget project completion.
  • Identified above average shops and under-performing shops for acquisition, and implemented change management and network restructuring strategies.

Regional Manager NE/NW Direct & Agency Banking

Ecobank Nigeria Limited
MAIDUGURI, Nigeria
06.2022 - 09.2023
  • Supervised staff to safeguard optimal brand expansion initiative productivity.
  • Achieved retail market share goals by developing and executing POS dealers marketing promotions.
  • Managed profit and loss to decrease discrepancies and retain timely and under-budget project completion.
  • Developed brand expansion initiatives, including sales, marketing, in Direct and Agency segment
  • Developed effective retail marketing strategies to increase our retail share of agents and merchants
  • Improved customer experience by creating a prompt resolutions to issues bothering customers of the segment.
  • Established and maintained operational standards for 30 branch locations in 19 states of northeast and northwest region.
  • Managed personnel issues and implemented corrective actions.

Regional Manager Advantage Banking Northeast

Ecobank Nigeria Limited
MAIDUGURI, Nigeria
05.2017 - 06.2022
  • Oversaw all administrative and general coordination of advantage banking business segment.
  • Supervised advantage relationship managers to provide optimal productivity.
  • Advanced regional branch performance in the segment through managerial by boosting both revenue and deposit target.
  • Improved customer experience in the segment for prompt resolution of issues and challenges.
  • Defined locations, where we have high networth advantage clients to grant them credit facilities.
  • Boosted growth by devising strategic network and marketing tactics.

Cluster Head Personal Banking Borno/Yobe

Ecobank Nigeria Limited
MAIDUGURI, Nigeria
01.2015 - 04.2017
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered high-quality results within budget and timeframe targets.
  • Supported team by demonstrating respect and willingness to help.
  • Delivered services to customer locations within target timeframes.
  • Operated machinery to achieve targets while following regulations.
  • Improved efficiency and productivity by acquiring new skills through training and re-training of staff.
  • Increased customer satisfaction by resolving issues.

Branch Manager

Ecobank Nigeria Limited
MAIDUGURI, Nigeria
01.2009 - 01.2015
  • Designed sales and service strategies to improve revenue and retention.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Developed and maintained relationships with local high networth individuals
  • Generated dramatic improvements across the entire sales cycle, including prospecting, conversion and contract negotiation.
  • Interviewed and hired talented relationship managers with top-level strengths, improving overall talent and skills set for organization.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Developed and implemented new training programmes, achieving exceptional staff retention rates.

Relationship Manager

Ecobank Nigeria Limited
MAIDUGURI, Nigeria
05.2007 - 12.2009
  • Converted leads with consultative sales approach.
  • Proactively contacted clients to secure contract renewals.
  • Conducted in-depth client visits and periodic business reviews.
  • Scrutinised clients' business records, finding opportunities to improve performance.
  • Advised customers on product upgrades and rollouts.
  • Anticipated clients' existing and future needs, implementing solutions to meet requirements.
  • Identified at-risk clients, taking necessary action to maximise retention.
  • Retained customers with multi-channel engagement strategy.
  • Ran Salesforce reports to analyse customer base and target engagement.
  • Exceeded sales targets by delivering high call volumes and tailored product recommendations.
  • Developed pipeline of prospective clients.
  • Performed regular SLA reviews with customers, making required revisions.

Relationship Manager

Intercontinental Bank Plc
MAIDUGURI, Nigeria
08.2006 - 05.2007
  • Converted leads with consultative sales approach.
  • Proactively contacted clients to secure contract renewals.
  • Conducted in-depth client visits and periodic business reviews.
  • Scrutinised clients' business records, finding opportunities to improve performance.
  • Advised customers on product upgrades and rollouts.
  • Anticipated clients' existing and future needs, implementing solutions to meet requirements.
  • Identified at-risk clients, taking necessary action to maximise retention.
  • Retained customers with multi-channel engagement strategy.
  • Ran Salesforce reports to analyse customer base and target engagement.
  • Performed regular SLA reviews with customers, making required revisions.

Relationship Officer

United Bank for Africa
Kaduna, Nigeria
06.2004 - 08.2006
  • Investigated complaints thoroughly to deliver positive customer outcomes.
  • Presented feedback findings to staff for increased understanding of service strengths and weaknesses.
  • Analysed complaint root causes to identify improvement areas.
  • Met Service Level Agreements through strategic planning and workload management.
  • Built customer loyalty by actioning feedback for enhanced service provisions.
  • Assessed current processes to maximise opportunities for customer satisfaction.
  • Identified and implemented customer service and complaint handling advancements.
  • Developed marketing plans to support department strategies.
  • Organised marketing plans and programmes to best support business growth and development.
  • Advised clients on optimum mix of products and distribution channels for greatest success.

Education

Professional Masters - International Relations

University of Maiduguri, Maiduguri, Borno State Nigeria
09.2015 - 10.2016

Postgraduate Diploma - Business Administration

Kaduna Polytechnic, Kaduna Nigeria
02.2005 - 05.2006

Bachelor of Science - Agriculture (Agric-Economics)

University of Maiduguri, Maiduguri, Borno State Nigeria
09.1997 - 08.2002

Certificate Course - Computer Studies with Internet

MBH Computers, Maiduguri, Borno State Nigeria
05.2002 - 08.2002

Skills

  • Customer service
  • Product and service expertise
  • Business development and planning
  • Customer interaction and engagement
  • Problem-solving
  • Communication skills
  • Professional development
  • Confidentiality
  • Staff development
  • Quality Assurance
  • Talent management

Languages

English
Fluent
Hausa
Fluent
Kanuri
Native

Timeline

Regional Manager, Northeast - Ecobank Nigeria Limited
09.2023 - Current
Regional Manager NE/NW Direct & Agency Banking - Ecobank Nigeria Limited
06.2022 - 09.2023
Regional Manager Advantage Banking Northeast - Ecobank Nigeria Limited
05.2017 - 06.2022
University of Maiduguri - Professional Masters, International Relations
09.2015 - 10.2016
Cluster Head Personal Banking Borno/Yobe - Ecobank Nigeria Limited
01.2015 - 04.2017
Branch Manager - Ecobank Nigeria Limited
01.2009 - 01.2015
Relationship Manager - Ecobank Nigeria Limited
05.2007 - 12.2009
Relationship Manager - Intercontinental Bank Plc
08.2006 - 05.2007
Kaduna Polytechnic - Postgraduate Diploma, Business Administration
02.2005 - 05.2006
Relationship Officer - United Bank for Africa
06.2004 - 08.2006
MBH Computers - Certificate Course, Computer Studies with Internet
05.2002 - 08.2002
University of Maiduguri - Bachelor of Science, Agriculture (Agric-Economics)
09.1997 - 08.2002
Babagana Kyari