ADEJUMOKE SOWEMIMO PRECIOUS
ICT Support Engineer
Lagos,LA
Summary
Motivated and highly professional ICT support Engineer with over 4 years experience. Proven track record of developing support procedures and strategies for systems, networks, operating systems, and applications development. Ability to provide technical expertise and direction in support of system infrastructure and process improvements. Strong ability to analyze, evaluate and diagnose technical problems such as installations and configuration and provided efficient resolutions. Track record of effectively identifying variations and potential high-risk areas in securing adherence to standards and procedures. Qualified to recommend corrective action plans and improvements in the resolution of non-compliance with standards, detected through vigilant monitoring.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
ICT Support Engineer
Lenovo Computers Australia
- Led projects and analyzed data to identify opportunities for improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
ICT Support Engineer
Lenovo ANZ
01.2017 - Current
- Roles & Responsibilities.
- Troubleshooting, diagnosing, testing and resolving computer system problems and Network issues.
- Iinstallations and configuration of computer and network operating systems.
- Analysing, evaluating and diagnosing technical problems and issues such as installation, repair, upgrade and configuration and troubleshooting of desktops, software, hardware and operating systems.
- Creating and reviewing technical documentation such as procedural, instructional and operation guides and manuals, technical reports and specifications.
- Liaising with security vendors, suppliers, service providers and external resources; analysing, recommending, installing and maintaining software security applications; and monitoring contractual obligations, performance delivery and service level agreements.
- Troubleshooting and providing service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure.
- Professional Experience.
- Preparing and maintaining documentation, policies and instructions, and recording and detailing operational procedures and system logs.
- Provide workaround solutions for software related and operating system issues.
- Remotely log onto and resolve client’s issues via video conferencing and chat support.
- Collaborate with the Product teams in recommending potential upgrades and patch fixes.
- Researching and analysing the latest updates and batch releases to keep abreast with technological developments and advances.
- Analysing trends and patterns around frequently asked questions and issues faced by customers to find a common ground around solutions.
Programmer and Application Developer
I-Transcend
08.2016 - 10.2016
- Development of applications, games and data algorithms using pythons programming language.
- Data base development and management using Mongo DB.
- Facilitate learning and development on python methodologies for organization clientele.
- Diagnosed and resolved technical issues with assigned systems and user pools, and ensured that measures were taken to minimize ICT problems.
- Created business intelligence applications and tools to capture and exploit clients' requests data points and metrics.
- Coordinated technical requirements for projects with internal and external stakeholders.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Education
Bachelor of Science (HONS) Telecommunication -
Malaysia University of Science and Technology
01.2013 - 01.2016
Introduction to Database Systems. Principles of programming Internet protocols - undefined
Skills
Fundamental engineering concepts
Hobbies
Hiking, swimming, traveling, reading and watching movies.
Timeline
ICT Support Engineer
Lenovo ANZ
01.2017 - Current
Programmer and Application Developer
I-Transcend
08.2016 - 10.2016
Bachelor of Science (HONS) Telecommunication -
Malaysia University of Science and Technology
01.2013 - 01.2016
Introduction to Database Systems. Principles of programming Internet protocols - undefined
ICT Support Engineer
Lenovo Computers Australia
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