Olumide Abudu
Product Owner/ Manager
Yaba,Lagos
Summary
Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Good planner and problem-solver with in-depth understanding of financial products. Ready to offer 3 years of experience and take on a dynamic new position.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Product Manager
Seamless Procurement
Lagos, Lagos
06.2021 - Current
- Coordinated project planning and execution with team members and team leads.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
- Coordinated design meetings and decisions within a team of 5.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Collected customer requirements, directed testing and conducted continuous evaluations leading to creation of MVP of product.
Product Owner
Stanbic IBTC Asset Management
Victoria Island, Lagos
01.2019 - Current
- Collaborate with the Project Management and Software team on creating new features to existing products and the updating of existing features on all channels (website, mobile application, web-portal)
- Maintain a relationship with vendors (Flutterwave, Interswitch) with respect to the online payment platforms being used to swiftly resolve issues and in creating solutions new solutions (automated investment direct debit function).
- Carry out online surveys and NPS to over 200,000 customers to identify user needs and pain-points used to build new features and update existing features.
- Liaise with the Marketing team to roll out creative and impactful marketing material for new and existing products and features.
- Carry out competitive research to identify potential weaknesses in product and features to ensure that the organization remains competitive in terms of technical offerings
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
Customer Experience Officer
Stanbic IBTC Asset Management
Lagos, Lagos
06.2018 - 12.2020
- Monitor the various touch points and channels being used by customers (mobile application, website e.t.c) to ensure downtimes are swiftly resolved and re-occurring complaints are sorted out.
- Respond to enquiries, requests and complaints via multiple channels (email, social media, in person or over the phone) from over 100,000 customers in Nigeria, Canada and across Africa.
- Provide financial advisory to customers on investment decisions to be taken with regards their investment portfolio.
- Prepare monthly and quarterly Executive committee and Board of Director's reports for the Customer Experience Department.
- Create robotic solutions using RPA (Robotics process autumation) tools such as Workfusion to automate routine and manual tasks being carried out (such as anti-money laundering checks).
- Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
- Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores year on year.
Retails Sales Agent
Page Financial Services
Ikoyi, Lagos
01.2018 - 06.2018
- Managed and maintained relationships with over 200 customers to ensure loan facilities were being repaid promptly.
- Sourced for new customers via social media, cold calls and door to door visits.
- Booked new loan applications for customers.
Education
Product Manager Certificate - Product Management
Product Dive: Product Management Training School
Lagos 06.2021 -
B. Sc - Economics
Obafemi Awolowo University
Ile-Ife 05.2016 -
Skills
Agile & Scrum Methodologies
Backlog managementUser storiesSQL ServerProduct developmentData collection and analysisProcess Improvement & AutomationUser researchAccomplishments
- Exceptional customer experience by Quramo Advisory
- Robotics Process Automation workshop by Stanbic IBTC Bank
- Data Science Course by Udemy
- SQL Beginner to Expert course Udemy
- Introducing Robotic Process Automation by Ian Barkin (LinkedIn)
- Certificate of National Service
Timeline
Product Manager
Seamless Procurement
06.2021 - Current
Product Manager Certificate - Product Management
Product Dive: Product Management Training School
06.2021 -
Product Owner
Stanbic IBTC Asset Management
01.2019 - Current
Customer Experience Officer
Stanbic IBTC Asset Management
06.2018 - 12.2020
Retails Sales Agent
Page Financial Services
01.2018 - 06.2018
B. Sc - Economics
Obafemi Awolowo University
05.2016 -