AZU AUSTIN CHUKWUDI
Information Technology
Egbu-Owerri,IMO State
Summary
Self-reliant and enthusiastic professional with experience in the fields of IT Regional Infrastructure management. An enthusiastic and diligent professional Team player, fast in assimilation of new skills, who takes ownership of the job and always deliver ahead of time. Proficient in handling complex issues to ensure Users and Customers satisfaction.
Overview
23
23
years of professional experience
13
13
years of post-secondary education
Work History
AM/TEAM LEAD I.T Infrastructure SouthEast/SouthSouth REGION
ECOBANK NIG. LTD
01.2020 - 01.2024
- Effective supervision of all the IT Resource Engrs within the Region for work compliance
- Be responsible for Desktop support team, and manage responsibilities as well monitor daily work status across 65-Branches
- Providing User Infrastructure support in all branches within my Region
- Managing the team’s ticket queue, to triage and resolve incidents, and perform operational tasks
- Ensure resources for Desktop, UPS, ATM and LAN Cable management in all business locations within the Region of coverage
- Engage in hiring of IT Resource Staff and ensure right placements are made
- Monitor IT Resources (Hardware/Software/HR) within the Region
- Ensure all Laptop devices are Bitlocker Compliant
- Ensured precise handling of service requests by any Desktop Support team member
- Develop procedures and oversee scheduling of Desktop technician appointments
- Monitors SLAs of LAN Service providers to ensure compliance
- Monitors SLAs of Hardware and ATM maintenance service providers to ensure compliance
- Using Sysaid Tool to monitor all IT issues from Users, Team members and ensure minimum of 98.5% resolution on daily basis
- Monitors systems compliance on Azure Information Protection platform
- Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software
- Provide technical support to Users via email, over the phone and hands on to ensure customers delight
- Ensure IT Inventory in each business location is up-to-date and report any change to management
- Develop procedures and oversee scheduling of Desktop technician appointments
- Manage the installation and maintenance of hardware and software including personal workstations, staff printers, mobile devices, multimedia displays, projectors, video conference system support
- Works with Cybersecurity to ensure all systems are Cisco Anyconnect compliant and running updates
- Report movement of Technology equipment immediately to Technology & Regional management
- Plan deployment, installation and configuration of desktop equipment and application in all locations within my Region
- Ensure that all faults and repairs are signed off by Units/Departments/Branch Heads
- Provide expert/technical support to all Users on the desktop area and general applications
- Proactive user’s PC/systems management and maintenance to prevent system downtime and data loss
- Coordinates the activities of Branch IT Reps from different locations within the Region
- Liaise with HP, Dell, NCR and any other Vendor that may be appointed for the repairs and management of IT Infrastructure equipment and peripheral hardware
- Maintain a daily log of all PC/peripheral hardware sent to Vendors for repairs and send analysis to Head Infrastructure with a view to reduce fault trend
- Send monthly analysis on cost of repairs to Head Desktop/Server Infrastructure
- Plan and visit all business locations within the Region to ensure customer delight
- Submit weekly reports on PC/peripheral, LAN, Power and ATM outstanding with all Vendors to the Head Shared Infrastructure Unit
- Ensure business continuity and downtime is reduced to the barest minimum (99% uptime)
- Ensure compliance with Group policies and standards
- Perform other duties as may be assigned by Head Desktop/Servers Infrastructure Unit and/or Chief Information Officer
IT Infrastructure Engr SouthEast/AkwaCross
ECOBANK NIG. PLC
01.2007 - 01.2019
- Cloning and configuration of PCs and ATMs
- Providing User support to Branches on all Hardwares( PC/ATM/LAN) and Software applications
- Installation and configuration of LAN devices( Switches/Routers)
- Schedule branch visits and ensure system repairs are carried out timely
- Report and document all changes/issues with Infrastructure within the Zone on weekly/monthly basie
- Ensure 99% system uptime of all IT Infrastructures within the Zone
- Maintain a daily log of all PC/peripheral hardware sent to Vendors for repairs and send analysis to Head Infrastructure with a view to reduce fault trend
- Provide expert/technical support to all Users on the desktop area and general applications
- Analyze and troubleshoot software and hardware issues
- Configuring new computer stations, for new hired users
- Make sure that services are running stable and that SLA's are met if there is any issue
- Provide technical support to customers via telephone, email through tickets and hands on
- Installed operating system, software, antiviruses and patches
Regional IT Engr (SouthEast/SouthSouth)
HALLMARK BANK PLC
01.2001 - 01.2006
- Cloning and configuration of Desktop Systems and it peripherals for Users including new hires
- Installation and configuration of LAN Devices- Cisco Switches, Router & Modem
- Provide expert/technical support to all Users on the desktop area and general applications
- Schedule branch visits and ensure system repairs are carried out timely
- Analyze and troubleshoot software and hardware issues
- Carry out Structural cabling and power installation in upcoming branches
- Ensure 98% network uptime in all branches within the Region
- Carried out system repairs of all PCs and its peripherals
- Installation and configuration of Operating Systems and all applications within the Region
- Reports to Head Infrastructure Unit on weekly basis status of IT Equipment within the Region
- Maintain a daily log of all PC/peripheral hardware sent to Vendors for repairs and send analysis to Head Infrastructure with a view to reduce fault trend
Education
PGD - Information Technology
Federal University of Technology Owerri
Owerri, ARB.Tech - Industtrial Physics
Federal University of Technology Owerri
Owerri 01.1993 - 04.1999
West African Examination Certificate - undefined
Eziudo Secondary Technical School
01.1985 - 04.1991
Skills
Outstanding communication skills
Ability to motivate the team
IT best practice
Customer service
Knowledge of computers
Configuring PCs
Trouble-shooting PCs
Managing tickets
Follow up actions
Close issues
Ability to work in a fast-paced environment
Manage user expectations
Potential risks
Understanding of hardware
Understanding of software
TCP/IP networking principles
Ability to take ownership
Deliver promptly
Honorscertificates
- ITIL Foundation Certificate, 04/01/14
- Ecobank Management award on Finacle – Flexcube Conversion To One platform, 04/01/13
- National Youths Service Certificate, 07/01/01
Training
- Ecobank Nigeria Limited, Fraud awareness, 01/01/23
- Ecobank Nigeria Limited, Information Security and Awareness, 01/01/23
- Ecobank Nigeria Limited, Banking operations, 01/01/21
- Ecobank Nigeria Limited, Basic Cash Management, 01/01/21
- Ecobank Nigeria Limited, Personal Effective and business attitude Training, 01/01/10
- External, Cisco ISE 1.2 Field Support, 01/01/14
- External, IT Service Management Foundation Training, 01/01/14
- External, Information Security Management and Forensic Computing, 01/01/13
- External, Personal Effectives and Organizational Values, 01/01/02
Timeline
AM/TEAM LEAD I.T Infrastructure SouthEast/SouthSouth REGION
ECOBANK NIG. LTD
01.2020 - 01.2024
IT Infrastructure Engr SouthEast/AkwaCross
ECOBANK NIG. PLC
01.2007 - 01.2019
Regional IT Engr (SouthEast/SouthSouth)
HALLMARK BANK PLC
01.2001 - 01.2006
B.Tech - Industtrial Physics
Federal University of Technology Owerri
01.1993 - 04.1999
West African Examination Certificate - undefined
Eziudo Secondary Technical School
01.1985 - 04.1991
PGD - Information Technology
Federal University of Technology Owerri