AZIBAPU EKUNUSI EGBA
Ketu,Nigeria
Summary
Results-driven and highly organized individual with a proven track record of delivering administrative support to enhance operational efficiency. Adept at handling a wide range of tasks with precision and attention to detail. Possess strong communication and time-management skills, ensuring seamless coordination in remote work environments. Proficient in utilizing a variety of productive tools and platforms to streamline processes. Committed to maintaining confidentiality, managing schedules, and providing top-notch assistance to executive and customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
COLLECTIONS OFFICER
Carbon Micro Finance
07.2022 - 03.2024
- Execute daily telephone calls with customers, adhering to established guidelines and standards to secure timely payments and enhance customer relationships
- Contributed significantly to a specialized team focused on recovering debt from seriously delinquent accounts, showcasing a versatile skill set
- Successfully negotiated payment terms, ensuring a positive and cooperative relationship with customers while fostering brand loyalty
- Managed collection efforts with a blend of persuasiveness and professionalism, achieving optimal results
- Maintained detailed records of debtor histories, utilizing comprehensive data for informed decision-making during the recovery process
- Played a pivotal role in achieving team and organizational objectives, consistently meeting targets and goals
- Actively engaged in creating, accessing and updating records in the database
- Provide excellent customer service by understanding clients' needs and preferences.
ACCOUNT MANAGER
Bfree Africa
06.2021 - 06.2022
- Follow up on customers for all outstanding payment and identify problematic account, ensure non-performing loans are followed up and monitored diligently
- Completing of call notes and updating same in CRM
- Advise borrowers of their legal activities under existing contract law (including the interpretation of their liability under the loan agreement).
DUNNI ESSENTIALS (SALES REPRESENTATIVE)
- 12.2020
- Always ensure monthly Target is met.
- Ensure clear communication with customers on goods purchased.
- Pay attentiveness to customers complain.
OUTCESS SOLUTIONS LIMITED (Call Center Agent)
09.2019 - 04.2020
- Keep records of all conversations in the call center data base in a comprehensible way.
- Build sustainable relationships and engage customers by taking the extra mile.
- Researching required information using available resources.
- Worked with a group of people to achieve set goals of the company.
Education
HND/ Environmental Health Technology -
BAYELSA STATE COLLEGE Of HEALTH
WASSCE - undefined
ROYAL INTERNATIONAL SCHOOL
Skills
- Fast learner
- Highly dependable
- Excellent attention to detail
- Work Under pressure
- Team Player
- Good communicator
sections.external_links.name
Certification
- Prompt Engineering for ChatGPT- Coursera
- AI Empowerment for Team - Vjal Institute
- Certification for Occupational Safety and Health - Chattered Institute
Custom
Phone Etiquette, Communication Training, Adaptability, Attention to Details, Oral Communication, Problem Solving, Customer Retention, Multitasking, Debt Collection, Customer Focus, Team Collaboration, Customer Relationship Management, Google Workspace, CRM, Zoho CRM, Zoom, Microsoft Excel, Google Calendar, Ameyor Esotel
Timeline
COLLECTIONS OFFICER
Carbon Micro Finance
07.2022 - 03.2024
ACCOUNT MANAGER
Bfree Africa
06.2021 - 06.2022
OUTCESS SOLUTIONS LIMITED (Call Center Agent)
09.2019 - 04.2020
DUNNI ESSENTIALS (SALES REPRESENTATIVE)
- 12.2020
HND/ Environmental Health Technology -
BAYELSA STATE COLLEGE Of HEALTH
WASSCE - undefined
ROYAL INTERNATIONAL SCHOOL
- Prompt Engineering for ChatGPT- Coursera
- AI Empowerment for Team - Vjal Institute
- Certification for Occupational Safety and Health - Chattered Institute
Similar Profiles
TEMITAYO ADIFAGBADETEMITAYO ADIFAGBADE
CUSTOMERS SUPPORT TEAMLEAD at Carbon Micro-finance BankCUSTOMERS SUPPORT TEAMLEAD at Carbon Micro-finance Bank
NOURLYAKIN EL ASRINOURLYAKIN EL ASRI
Gerente de cuentas at BANQUE POPULAIRE MICRO FINANCE FOUNDATIONGerente de cuentas at BANQUE POPULAIRE MICRO FINANCE FOUNDATION
PEGGY CHIYENUM UZORPEGGY CHIYENUM UZOR
Customer Support Officer at Micro Finance InstituteCustomer Support Officer at Micro Finance Institute