AZEEZ FEMI LAWAL
3, WILLIAM AJAYI STREET, JAFFA BUS STOP AGBADO
Summary
Dynamic customer service leader with over four years of experience in team management and performance improvement. Expertise in training development, effective communication, and fostering collaboration to drive high customer satisfaction and engagement.
Overview
13
13
years of professional experience
Work History
Cousomer Reprentative
AA Rano Company
Lagos State, Nigerian
03.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Customer Service Manager
B SOCIETY INVERSTMENT
Lagos State, Nigerian
05.2013 - 01.2016
- Developed training programs for staff to improve service delivery skills.
- Led customer service team to enhance client satisfaction and engagement.
- Monitored performance metrics to identify areas for improvement in service.
- Fostered a positive team environment focused on collaboration and support.
Education
High School Diploma -
Osun State Polytecnic
Iree Osun State02-2018
High School Diploma -
Nana Apori Comprehensive High School
Ogun State09-2014
Primary Degree - Frist School Certificate
Monidams Private School
Ogun State09-2008
Skills
- Customer service
- Training development
- Performance monitoring
- Team leadership
- Cross-functional collaboration
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Adaptability to change
Languages
English
Proficient (C2)
C2
Timeline
Cousomer Reprentative
AA Rano Company
03.2022 - Current
Customer Service Manager
B SOCIETY INVERSTMENT
05.2013 - 01.2016
High School Diploma -
Osun State Polytecnic
High School Diploma -
Nana Apori Comprehensive High School
Primary Degree - Frist School Certificate
Monidams Private School