Summary
Overview
Work History
Education
Skills
Languages
Technical skills
Courses
Timeline
Generic

AZEEZAT YUNUS

KADUNA

Summary

Accomplished professional with extensive expertise in supply chain and logistics management, budgeting and financial planning, and stakeholder engagement. Proven track record in process improvement and project management, ensuring efficient operations and cost savings. Adept at communication and presentation skills, customer relationship management, and travel, calendar, and event management. Skilled in organization and records management, procurements, and contract negotiation. Committed to leveraging these competencies to drive organisational success and achieve strategic goals.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Hub Lead, Internal Audits

Babbangona Farmers Services Limited
Kaduna
01.2024 - 07.2024
  • Supervised Field audits, compiled reports, make recommendation on findings and communicated same to stakeholders
  • Supervised over 50 successful shipments ensuring they passed all the quality tests
  • Ensured all inventory records are reconciled at the end of all counts, variances communicated and suitable feedback gotten from stakeholders
  • Achieved smoother daily operations by devising effective schedules.
  • Coordinated staff rosters for optimised manpower utilisation.
  • Monitored project progress, ensured timely completion.
  • Ensured compliance with company policies and regulations.

Lead, Internal Services and Procurement

Babbangona Farmers Services Limited
Kaduna
01.2023 - 07.2024
  • Managed a team of 50+ members overseeing internal administration and procurement operations across 9 states and 19 subgroups
  • Managed the timely procurement and distribution of agricultural inputs, ensuring smooth operations during peak seasons
  • Thereby improving service delivery and contributing to excellent itch free season
  • Successfully oversaw procurement of materials and construction of layouts for over 60 Collection centers within 2 months, worked with vendor for the installation and construction of 3 Quonset Modular warehouses in 2 locations
  • Successfully facilitated servicing and maintenance of equipment and machinery (1500 pairs of threshers and prime movers and 1000 motorcycle) ensuring minimal downtime in field operations
  • Consolidated rented properties records and Lead the team to improve yearly lease contract renewals and rent payment timeline from less than a week notice period to 2 month advance renewal period for over 200 rented properties and also ensured all leased properties are maintained to be in optimal performance at all time
  • Implemented a harmonized Bi-weekly motorcycle maintenance for field offices and oversee distribution and reconciliations of 31,000 liters of engine to 1500 employees within 1 year
  • Developed standard operating procedures (SOP), Plan and set up processes to streamline daily team activities and reduce bottlenecks, ensuring compliance checks are done
  • Implemented cost-saving strategies through market research, identifying durable and locally sourced agricultural equipment and work tools alternatives
  • Facilitate asset tracking and distribution logistics using apps like Loyverse, Kiss Flow, Odoo, Zoho and Google work spaces
  • Consolidated monthly budgets for staff, incorporating economies of scale and a more transparent process thereby saving costs and improving services across board
  • Secured a provisional seed council certification for the organization giving the required legal approval to produce seeds for commercial purpose
  • Maintained a good relationship with stakeholders and vendors, effectively reducing response times on projects, improve reliability and trust thereby ensuring smooth operations

Area Supervisor, Internal Services

Babbangona Farmers Services Limited
Kaduna
03.2021 - 12.2022
  • Supervised internal administration and procurement operations for all 24 expansion hubs of the organization spread across 10 states
  • Led a team to ensure efficient operations across multiple states and subgroups
  • Initiated and implemented a consolidated budget across all hubs which created a more transparent and cost effective expenditure, also worked in planning and budgeting for other administrative projects
  • Ensured all staff work tools are enrolled on database and proper tracking and monitoring are done
  • Ensured a GPS tracker was installed for 80% of active staff vehicles, encouraging tracking and recovery of stolen assets by working with the security team
  • Delivered communications on deliverable and closely worked with the team lead on all projects
  • Developed a blue print for organizing and scheduling clearance sales and successfully carried out clearance sales for the organization 3 years in a row

Supervisor I, Member Success

Babbangona Farmers Services Limited
Kaduna
01.2021 - 03.2021
  • Managed Member Success team operations to enhance customer satisfaction
  • Planned team activities
  • Trained team members on administering surveys
  • Designed surveys and FAQs
  • Scheduled call center agents
  • Conducted critical surveys and analysis that improved company/customer relations
  • Onboard and Trained new team members on expectations and job functions

Customer Service Analyst

Babbangona Farmers Services Limited
Kaduna
01.2020 - 01.2021
  • Prepared and analyzed reports to assist in strategic planning
  • Setup and configured new hardware and software for end-users such as Implementing a new CRM software and telephony service integration to improve customer service.
  • Improved customer service rating by 85%
  • Assisted in recruitment of call center agent
  • Filled time sheets and in charge of monthly call and data allowance requests
  • Translated messages and documents to Hausa language from English
  • Streamlined customer queries by implementing efficient tracking systems.
  • Conducted detailed product analysis for improved customer satisfaction.
  • Enhanced communication efficiency with creation of comprehensive reports.
  • Identified and resolved issues to ensure customer satisfaction.
  • Established proactive solutions with thorough issue identification processes.
  • Utilised CRM software to streamline workflow management process.
  • Collaborated closely with other departments for better coordination.
  • Reviewed and updated knowledge database, ensuring current information access.
  • Kept accurate records of service requests and resolutions for issue tracking and analysis.
  • Documented and escalated complex issues to higher-level support, facilitating swift resolutions.
  • Processed and issued refunds, credit card exchanges, providing tailored solutions to customer issues.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Used Zoho and Zendesk customer relationship management software to record detailed notes.

Intern (SIWES Programme)

Arewa Metal Containers (ARMECO) Limited
Kaduna
05.2018 - 12.2018
  • Participated in all technical unit operations from design to quality testing of metal containers
  • Wrote a well detailed technical reports and got approval from the company

Enumerator

MISA Statistical Firm
Zaria
10.2017 - 01.2018
  • Conducted surveys for the “Adopt a School Initiative” by Oando Foundation across different locations.
  • Enhanced data accuracy by meticulously recording survey responses.
  • Conducted interviews with various demographic groups for comprehensive census data collection.
  • Improved response rates with personalised interview tactics.
  • Travelled extensively to reach remote locations for complete enumeration coverage.
  • Recorded and collated data, ensuring accurate statistics.
  • Completed all assigned areas within given timeframe, demonstrating commitment and efficiency.

Classroom Teacher

Namila Academy Schools
Kaduna
09.2014 - 09.2015
  • Prepared detailed lesson plans to meet curriculum requirements.
  • Tutored students and administered tests and examinations
  • Incorporated technology into lesson plans for modern learning experiences.
  • Marked assignments promptly, providing constructive feedback for improvement.
  • Offered after-school tutoring sessions for struggling students, leading to improved grades.

Student’s Industrial Training

Zauro Green U.S.A Limited
Kaduna
06.2012 - 10.2012
  • Designed agricultural implements such as tractor trailers, ridgers, and ploughs
  • Participated in fabrication and welding of implements

Education

Master of Science - Mechanical Engineering

Ahmadu Bello University
Zaria
01.2023 - 12.2025

Bachelor of Engineering - Agricultural Engineering

Ahmadu Bello University

National Diploma - Agricultural Engineering

Kaduna Polytechnic

Skills

  • Supply Chain and Logistics Management
  • Budgeting and Financial Planning
  • Stakeholder Engagement
  • Process Improvement
  • Project Management
  • Communication and Presentation Skills
  • Customer Relationship management
  • Travel, Calender, and Event Management
  • Organization and Records management
  • Procurements and Contract negotiation

Languages

English
Yoruba
Hausa

Technical skills

  • Productivity tools (Microsoft Office Suite, Google workspace, Zoho workspace)
  • CRM (Zoho Desk, Zendesk, Twillo)
  • ERP system (Odoo, Zoho)
  • Project Management (Trello, Asana, Clickup)
  • Scheduling (Doodle, Calendly, Google Calener)
  • Asset Management (Kissflow and unleashed)
  • Sales (Loyverse)

Courses

  • ALX Virtual Assistant Training
  • Google Project Management Specialization (Google through Coursera)
  • Excel for Business: Essential (Macquarie University through Coursera)
  • Excel for Business: Intermediate I (Macquarie University through Coursera)
  • Customer Relationship Management (Indian Institute of Management through EDX)

Timeline

Hub Lead, Internal Audits

Babbangona Farmers Services Limited
01.2024 - 07.2024

Master of Science - Mechanical Engineering

Ahmadu Bello University
01.2023 - 12.2025

Lead, Internal Services and Procurement

Babbangona Farmers Services Limited
01.2023 - 07.2024

Area Supervisor, Internal Services

Babbangona Farmers Services Limited
03.2021 - 12.2022

Supervisor I, Member Success

Babbangona Farmers Services Limited
01.2021 - 03.2021

Customer Service Analyst

Babbangona Farmers Services Limited
01.2020 - 01.2021

Intern (SIWES Programme)

Arewa Metal Containers (ARMECO) Limited
05.2018 - 12.2018

Enumerator

MISA Statistical Firm
10.2017 - 01.2018

Classroom Teacher

Namila Academy Schools
09.2014 - 09.2015

Student’s Industrial Training

Zauro Green U.S.A Limited
06.2012 - 10.2012

Bachelor of Engineering - Agricultural Engineering

Ahmadu Bello University

National Diploma - Agricultural Engineering

Kaduna Polytechnic

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AZEEZAT YUNUS