Ayooluwa Arowolo
Customer Relationship Executive
Lagos,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Financial services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
Certifications
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Customer Relationship Executive
Tryfecta Limited
Lagos, Lagos
04.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environment.
- Engaged both new and existing customers, through various channels including social media, email and live chat.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Customer Relationship Officer
Canary Point Corporate Services
Lagos, Lagos
10.2019 - 05.2020
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Maintained statistical database of customers using CRM software for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Leveraged sales expertise to promote Product or Service and capitalized on upsell opportunities.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Retail Banking Officer
Access Bank Plc
Lagos, Lagos
07.2017 - 08.2019
- Served customers in a friendly, efficient manner following outlined steps of service.
- Promptly handled and resolved service, payment and all other issues, to avoid further escalation
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased sales of bank's products by describing promotional offers, using persuasive sales techniques to convince customers to apply for additional banking services.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled hands-on training for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Education
Bachelor Of Science - Industrial Relations And Personnel Management
University of Lagos
Lagos 07.2011 - 12.2015
Skills
CRM
Complaint resolution
Service standard compliance
Report preparation
Data analysis
Relationship building and management
Presentation skills
Online chat and email
Certification
Udemy: Complete SQL Bootcamp
Timeline
Jobberman Soft skills
02-2021
Udemy: Complete SQL Bootcamp
01-2021
Customer Relationship Executive
Tryfecta Limited
04.2020 - Current
Customer Relationship Officer
Canary Point Corporate Services
10.2019 - 05.2020
Retail Banking Officer
Access Bank Plc
07.2017 - 08.2019
Bachelor Of Science - Industrial Relations And Personnel Management
University of Lagos
07.2011 - 12.2015