Ayoola Razaq
DIGITAL MARKETING MANAGER AND COMMUNITY MANAGER
Lagos
Summary
An experienced digital marketing expert, acquainted with all facets of digital and communications management. Proven track record in data analysis and a black hole knowledge in digital marketing management.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Global Community Manager
Phemex Exchange
Central Region
06.2021 - Current
- Handled 50+ community inquiries per day to address community concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared variety of different written communications, reports and documents.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to community requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to community members, handled challenging situations with ease.
Moderator
HXRO LABS
Hamilton
03.2021 - Current
- Enhanced real-world system operation by standardizing production and field installation processes.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Created, aligned and optimized electrical instrumentation and testing equipment.
- Reviewed engineering design proposals and completed drawings to determine feasibility of each plan and assess conformance with both safety and sound engineering practices standards.
Chief Quality Officer
MurthaandBurke Marketing
St.louis, Missouri.
07.2020 - 08.2021
- Completed digital audits across product releases and client implementations.
- Drove postmortems for root-causing defect leakage amidst marketing delivery.
- Motivated team and promoted quality culture across company.
- Drove new initiatives to improve quality delivery and client implementation from QA perspective.
Global Community Manager
Coinzoom Exchange
Salt Lake
10.2020 - 04.2022
- Processed an average of 30+ inquiries per day from community members
- Implemented security services, limiting scams and spam.
- Developed and implemented performance improvement strategies tailored to the project plan.
- Carried out day-to-day duties accurately and efficiently.
Social Media Associate
Search For Common Ground
Lagos, Remote
03.2020 - 02.2021
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
- Encouraged audience engagement and shared information about product launches and current promotions.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
Education
Bachelor of Science - Statistics
University Of Ilorin
Kwara, Nigeria. 10.2016 - 06.2020
National Diploma - Metallurgical Engineering
Yaba College of Technology
Lagos, Nigeria. 11.2012 - 09.2014
Skills
Data Analysis
Social Media Handling
Communications and press release
Customer Relationship Management
Search Engine Optimisation
Timeline
Global Community Manager
Phemex Exchange
06.2021 - Current
Moderator
HXRO LABS
03.2021 - Current
Global Community Manager
Coinzoom Exchange
10.2020 - 04.2022
Chief Quality Officer
MurthaandBurke Marketing
07.2020 - 08.2021
Social Media Associate
Search For Common Ground
03.2020 - 02.2021
Bachelor of Science - Statistics
University Of Ilorin
10.2016 - 06.2020
National Diploma - Metallurgical Engineering
Yaba College of Technology
11.2012 - 09.2014