Ayoola Jegede
Customer Service Representative
Thunder Bay,ON
Overview
10
10
years of professional experience
Work History
Customer Service/Courtesy Clerk
Loblaw Companies/Canadian Superstore
Thunder Bay, ON
10.2023 - Current
- Greets customers in a polite and friendly manner
- Demonstrates superior customer service in accordance with Loblaws’s programs
- Wrap and place merchandise in bags / carts
- Ensuring cleanliness of the store’s front end
- Collecting and returning shopping carts
- Returning store product
- Grocery checks and carry out for customers
- General Price checks
Admin/Customer Service Officer
Maestro Travels & Tours
, Lagos
06.2018 - 08.2023
- Advise customers on international visas needed/ cancellation/change fees
- Managing clients complain and challenges by building strong customer relationships
- Developing professional relationships with corporate clients/customers
- Ensuring a positive customer experience throughout the customer life cycle
- Monitoring and ensuring the smooth operations of all customer communication channels
- Dealing with enquires via telephone or email
- Generating leads for business developments
- Arranging office schedules.
Corporate Affairs Officer
Federal Airports Authority of Nigeria, FAAN
Headquarters, Lagos
05.2017 - 04.2018
- Organizing corporate events and media coverage
- Arranging and preparing daily newspaper review
- Writing Press Release
- Managing Social media platforms
- Writing and reporting aviation news
- Daily storage and retrieval of Incoming and outgoing mails
- Facilitating foreign delegates and general protocol duties at the airport
- Taking photographs at corporate events.
Ehibram Consult
, Lagos
09.2013 - 04.2017
- Carrying out general administrative duties, including entering customers’ data into the company’s database system
- Communicating with clients outside the agency, recommending the agency to prospective customers, airlines and governing bodies via telephone, emails and face to face interaction.
Education
M.A - History, view
Lakehead University
Sept 2025
Data Entry/Admin Graduate Training (Certificate - undefined
LampNet Solutions
June 2022
B.A. (Hons - History & Strategic Studies
University of Lagos Akoka
Dec 2016
Secondary School Certificate - undefined
HANS Private School, Senior
August 2008
WASSCE - undefined
Skills
- SKILLS AND QUALIFICATIONS
- Excellent use of
- Microsoft Office, Internet
- Ability to adapt and work with change
- Excellent communication skills
- Proficient in Data Entry
- Analytical and strategic ability
- Team Oriented/Excellent Team Spirit
- Ability to work and meet performance related targets
- Customer service relationship
- Administrative and organizational skills
- Microsoft Excel
- Report Creation
- Stocking and Replenishing
- Senior Leadership Support
- Order Fulfillment
- Conflict Resolution Techniques
- Quality Assurance
- Personalized Support
- Sales Expertise
- Collaborative Environments
- Microsoft PowerPoint
- Customer Service Excellence
- Report Preparation
- Client Rapport-Building
- Corporate Standards
- Retail Sales Customer Service
- Productivity Standards
- Payment Processing
- Customer Relations
- Till Counting
- Staff Training
- SKILLS AND QUALIFICATIONS
- Facility Tours
- Active Listening
- Information Updates
- Cash Counting
- Document Control
- Product Organization
- Brand Awareness
- Managing Cash Register
- Shipping and Receiving Understanding
- Multi-Line Telephone Operation
- Merchandise Upselling
- System Implementation
- Order Processing
- Minute Taking
- Retail Materials Management
- Multi-Line Phone Talent
- Training Development Aptitude
- Administrative Support
- Travel Planning
- Receiving Support
- Process Optimization
- Product Promotion
- Critical Thinking
- Records Management
- POS Systems Expertise
- Special Assignments
- Team Development
- Call Center Operations
- Brand Representation
- Project Management Abilities
- Training Junior Team Members
- SKILLS AND QUALIFICATIONS
- Managing Multiple Tasks
- Computer Proficiency
- Customer Consulting
- Applicant Relations
- Customer Relationship Management
- Typing Proficiency
- Filing
- Coordination
- Research
- Grammar
- Proofreading
References
REFEREEE
Name: Oluwakayode Samson Ajayi
Position: Assistant Branch Manager/Advisor
Royal Bank of Canada
Nipigon, ON P0T 2J0
Email: oluwakayode.ajayi@rbc.com
Tel: 8073556812
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Certification
Basic First Aid/CPR Training Certificate
Novelle Center Professional Training School, Lagos, Nigeria. January 2020 - April 2020
Timeline
Customer Service/Courtesy Clerk
Loblaw Companies/Canadian Superstore
10.2023 - Current
Admin/Customer Service Officer
Maestro Travels & Tours
06.2018 - 08.2023
Corporate Affairs Officer
Federal Airports Authority of Nigeria, FAAN
05.2017 - 04.2018
Ehibram Consult
09.2013 - 04.2017
M.A - History, view
Lakehead University
Data Entry/Admin Graduate Training (Certificate - undefined
LampNet Solutions
B.A. (Hons - History & Strategic Studies
University of Lagos Akoka
Secondary School Certificate - undefined
HANS Private School, Senior
WASSCE - undefined
Similar Profiles
ANILA ANN MICHAELANILA ANN MICHAEL
Deli Department Manager at Real Canadian Superstore(Loblaw Companies Ltd.)Deli Department Manager at Real Canadian Superstore(Loblaw Companies Ltd.)
Aleyna MacitAleyna Macit
Garden Center Supervisor (Part-Time) at Real Canadian Superstore - Loblaw Companies LimitedGarden Center Supervisor (Part-Time) at Real Canadian Superstore - Loblaw Companies Limited
ROBIN BHATIAROBIN BHATIA
Store Manager - Floating Interior District Location at Loblaw Companies Limited - Real Canadian SuperstoreStore Manager - Floating Interior District Location at Loblaw Companies Limited - Real Canadian Superstore
Saba SaiyedSaba Saiyed
IT Engineer at Galaxy ComputersIT Engineer at Galaxy Computers
Nishith PatelNishith Patel
Bartender /Food Server at Chuck's Roadhouse Bar & GrillBartender /Food Server at Chuck's Roadhouse Bar & Grill