Ayomikun Babatunde
Customer Service Representative
Lagos
Summary
Enthusiastic Call Center Representative with 6+ years of experience delivering exceptional customer service and building lasting relationships. Excellent communication and interpersonal skills, with a genuine passion for helping others. Proven ability to exceed customer expectations and contribute to a positive team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER AGENT
Mecure Healthcare Limited
Lagos
06.2022 - 02.2026
- Maintained a thorough understanding of company products, services, and policies to effectively assist customers.
- Documented all customer interactions and resolutions in a clear and concise manner in the CRM system.
- Handled an average of 80+ inbound and outbound calls daily while maintaining high-quality service standards.
- Followed up with customers to ensure satisfaction with issue resolution, achieving a 90% follow-up completion rate.
- Conducted follow-up calls to ensure resolution of issues, leading to a significant increase in positive feedback.
- Provided exceptional customer support by effectively resolving inquiries, enhancing client satisfaction and loyalty.
PROJECT ENFORCER
MacTay Consulting
Lagos
03.2021 - 04.2022
- Monitored project progress against established KPIs, providing timely feedback and corrective actions to keep projects on track.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Implemented change management processes to ensure smooth transitions and minimize resistance to project changes.
- Utilized data analysis to identify trends and patterns in project performance, enabling data-driven decision-making.
SECONDARY SCHOOL TEACHER
02.2020 - 02.2021
- Reduced classroom disciplinary incidents by 25% through the application of positive reinforcement techniques.
- Volunteered for school events such as after school tutoring and Saturday school, leading to a 10% increase in participation rates.
- Fostered a love of learning by incorporating current events and real-world applications into lessons.
SALES ASSISTANT/CUSTOMER CARE
Kaynik Communications
Lagos
01.2018 - 02.2020
- Provided excellent customer service to clients in person and over the phone.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Assisted customers with returns, exchanges and refunds.
- Managed cash register transactions accurately and efficiently.
Education
B.A (ED) - HISTORY AND DIPLOMACY
Tai Solarin University of Education
ogun stateHIGH SCHOOL (S.S.C.E) - WASSCE
Lagos State Model College
LagosSkills
- Remote Communication
- Goal-Oriented
- Computer Literacy
- Verbal Communication
- Complaint Handling
- Email Communication
- Empathy and patience
- Active Listening
- Customer Service
- CRM Software
- Product Knowledge
- Customer support
- Issue resolution
- CRM documentation
- Call management
- Client satisfaction
- Team collaboration
- Customer follow-up
Certification
Diploma in Customer Service, ALISON, 09/01/22
Nysc
Akwa-Ibom, 03/01/21
Languages
English
Beginner
A1
Timeline
CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER AGENT
Mecure Healthcare Limited
06.2022 - 02.2026
PROJECT ENFORCER
MacTay Consulting
03.2021 - 04.2022
SECONDARY SCHOOL TEACHER
02.2020 - 02.2021
SALES ASSISTANT/CUSTOMER CARE
Kaynik Communications
01.2018 - 02.2020
B.A (ED) - HISTORY AND DIPLOMACY
Tai Solarin University of Education
HIGH SCHOOL (S.S.C.E) - WASSCE
Lagos State Model College