Ayomide Aroloye
Ogba
Summary
Experienced professional with a strong background in managing and implementing innovative solutions. Skilled at driving efficiencies, improving processes, and delivering tangible results. Highly adept at collaborating with teams, strategically planning, and adapting to evolving demands. Recognized for reliability and unwavering commitment to achieving organizational goals. Demonstrated expertise in identifying and implementing tailored solutions to complex business challenges. Proven track record of delivering impactful results through problem-solving and leadership skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Product and Solutions Manager
Mastercard
09.2024 - Current
- Company Overview: Mastercard, a global pioneer in payment innovation and technology connecting billions of consumers, issuers, merchants, government & businesses
- Focus on mobile acceptance F2F Acceptance development, Merchant, Retailer and third- party payment facilitator business development as well as acquiring Bank business development,
- Construct the annual acceptance plans to achieve business performance on agreed metrics including GAV, Revenue, Acceptance Footprint metrics like new merchants, categories, terminals and quality operational efficiency
- Influence and drive a set of cross- functional teams like Acquirers, key merchants, gateways, payment facilitators, Fintech companies, business partners/vendors, Third party Processors TPPs
- Developed and implemented strategic plans for successful project completion, ensuring high-quality deliverables.
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
Regional Product and Solutions Manager
Mastercard
11.2021 - 08.2024
- Company Overview: Mastercard, a global pioneer in payment innovation and technology connecting billions of consumers, issuers, merchants, government & businesses
- Led client engagements to communicate product strategy, innovation, business building strategies and ensuring sign ups as well as coordinated (at internal and customer level) the end- to- end implementation of the solution with new customers due diligence process, contract and commercial negotiations, financial set-up, service roll – out etc
- Recorded multiple sign – ups of Commercial banks in the first year of engagement implemented the product through either API integrations, Fintech enablement or Swift integration.
- Was an instrumental part of the team that Launched Access Bank’s Access Africa beyond borders (Cross Border Partnership) in Nigeria
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led the team that Launched Fidelity Bank’s Fidelity Send to facilitate Cross Border Payment in Nigeria
Team Lead, China Desk ; Global Trade & Correspondent Banking : Treasury Department
Wema Bank Plc
08.2018 - 10.2021
- Company Overview: Wema Bank is the pioneer of Africa’s first fully digital bank, ALAT, and one of Nigeria’s most resilient banks. With decades of experience in the business of banking, the Bank has remained innovative in delivering value to its stakeholders.
- Assist to facilitate exchanges between Nigeria and Chinese businesses and entities to offer wide range of banking products and services to meet specific needs of their business such as Suppliers Credit, Vendor Finance, Trade Guarantees, e.t.c
- Facilitated the bilateral partnership between Wema Bank and Bank of Africa (BOA) with regards to remittances and trade transactions
- Relationship Management of Correspondent banks to enable business transactions in Yuan Renminbi (CNY) currency and well as the Dollar (USD) currency
- Facilitated KYC/AML Onboarding process involved with Correspondent Banks
- Supported joint marketing calls with branches/ SBU that would cut across all customer segments i.e Corporate, Commercial and SMEs
- Facilitated the business relationship with China and other Asian multilateral institutions to provide alternative funding/ financing.
- Facilitated the on- boarding of Bunge Financials Limited, one of the top 3 Agribusiness commodities companies in the world
- Seamlessly facilitated the inflow of US$27.5 million from Bunge Financial Services Group amidst the current global economic challenges to enhance the Bank’s balance sheet and FCY liquidity position as well as increase the capacity for trade finance transactions.
Relationship Manager, Business Development
Wema Bank Plc
03.2016 - 07.2018
- Company Overview: Wema Bank is the pioneer of Africa’s first fully digital bank, ALAT, and one of Nigeria’s most resilient banks. With decades of experience in the business of banking, the Bank has remained innovative in delivering value to its stakeholders.
- Inflowed over N500m in deposit from customers to the bank.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
Relationship Management Executive
AIICO Insurance Plc
04.2015 - 02.2016
- Company Overview: AIICO is the market leader in Retail Life insurance and retirement services and is a market leader in Non-Life insurance in Nigeria.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Manage relationship with customers to ensure retention and renewals by delivering up to date product information
- Cross sell and upsell products to existing customers and build portfolios
Customer service executive, Food & Beverage Manager and Executive Assistant to the Guest House Manager
University of Lagos Holding Company
08.2014 - 03.2015
- Company overview: University of Lagos Holding Company Limited (UniHOLD) is a private limited liability company incorporated by the University of Lagos (Unilag) to run its commercial activities.
- I had the privilege to function and add significant value in varying capacities as Customer service executive, Food & Beverage Manager and Executive Assistant to the Guest House Manager
- Successfully manage the itinerary of the guest house Manager in a proactive and efficient manner
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Ensure all relevant documentation for meetings, travel and tasks are prepared in advance and liaise with internal and external parties to ensure the information is thorough
Education
Masters of Public and International Affairs -
University of Lagos
01.2017
B.A - English Language and literary studies
Covenant University
06-2012
Skills
- Proficient in CRM and resource planning software including Salesforce, Tableau, Ironclad
- MS Office Proficiency
- Effective Communication
- Product Sales, Development and Management
- Problem Solving
- Business Development, Strategy and KPI
- Client Relations and Engagement
- Relationship Management
- Contract Negotiation
- Budgeting
- Revenue growth
- Banking
Accomplishments
Awardee, CIBN Next Generation of Bankers,2020.
Certification
- University of Virginia Darden School of Business, Design Thinking for Innovation
- Deep Learning. ai, Artificial Intelligence for Everyone
- New York University, Introduction to Cyber Attacks
- University of Virginia Darden School of Business, Digital Transformation
- University of Colorado Boulder, Teamwork skills: Communicating Effectively in Groups
- University of Illinois at Urbana-Champaign, Strategic Innovation: Managing Innovation Initiatives
- Macquarie University, Innovation and Emerging Technology: Be disruptive
- Copenhagen Business School, FinTech and the Transformation in Financial Services
- University of Colorado Boulder, Business Writing
- FDHL, Introduction to Treasury and Financial Market
- Chartered Institute of Bankers of Nigeria, Professional Conduct & Ethics Certification
- Oddo BHF & AFC, Export Finance Training
- Confucius Institute, University of Lagos, HSK1 & HSK2 (Chinese Certifications)
- New Horizon, Computer Learning Centre, Project completed: EC Council customer relationship management Comptia project + Federal Radio Corporation of Nigeria: Production (Basic)
Achievements And Other Experience
- Voluntary On-Air-Personality, Lagos Talks 91.3 FM, 2017 - Present
- Freelance writer, thatafricankid.wordpress.com and zodml.org, 2015
- Producer/presenter, Radio Continental 102.3fm, 09/2012
- Member, Covenant University College week event management team, 2012
- Captain, High school social cultural team, 2007 - 2008
- Physical and Health Education teacher, Immanuel College High School, 11/2012 - 10/2013
- Columnist, Spotted Magazine, 2011
Timeline
Regional Product and Solutions Manager
Mastercard
09.2024 - Current
Regional Product and Solutions Manager
Mastercard
11.2021 - 08.2024
Team Lead, China Desk ; Global Trade & Correspondent Banking : Treasury Department
Wema Bank Plc
08.2018 - 10.2021
Relationship Manager, Business Development
Wema Bank Plc
03.2016 - 07.2018
Relationship Management Executive
AIICO Insurance Plc
04.2015 - 02.2016
Customer service executive, Food & Beverage Manager and Executive Assistant to the Guest House Manager
University of Lagos Holding Company
08.2014 - 03.2015
Masters of Public and International Affairs -
University of Lagos
B.A - English Language and literary studies
Covenant University
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