Hi, I’m
Ayomide Bello
Virtual Relationship Manger For Sterling Bank
Lagos,Lagos
Summary
Dynamic Virtual Customer Service Representative with a proven track record at Sterling Bank, enhancing customer satisfaction through effective problem-solving and exceptional communication. Skilled in CRM software and adept at managing high call volumes while maintaining professionalism under pressure. Recognized for streamlining processes and fostering teamwork to improve service delivery.
Overview
1
year of professional experience
Work History
Sterling Bank
Virtual Customer Service Representative
01.2025 - Current
Job overview
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Handled high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
- Streamlined the virtual support process for increased efficiency and improved response times.
- Served as a liaison between customers and internal departments, facilitating communication to resolve issues promptly.
- Collaborated with team members, sharing best practices for handling challenging situations effectively.
- Streamlined customer feedback process, enabling quicker adjustments to services and products.
- Managed high call volumes with focus on quality and efficiency, maintaining customer satisfaction.
Ruff 'n' Tumble
Sales Associate
10.2024 - 12.2024
Job overview
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Adeleke University Osun State
Bachelor of Science from Public Administration
07.2023
Baptist Model High SchoolLagos
High School Diploma
07.2018
Skills
CRM software
Language fluency
Call handling
Teamwork
Call center experience
Teamwork and collaboration
Problem-solving skills
Customer service excellence
Multitasking
Calm and professional under pressure
Excellent communication
Complaint resolution
Customer relations
Experience
National youth service corps
Human Resources intern at Nigeria Communications commission(NCC)
(August 16th, 2023 - 15th August 2024)
Timeline
Virtual Customer Service Representative
Sterling Bank
01.2025 - Current
Sales Associate
Ruff 'n' Tumble
10.2024 - 12.2024
Adeleke University
Bachelor of Science from Public Administration
Baptist Model High School
High School Diploma