Manage and monitor team activities, and ensure team members comply to SLA and KPI standards.
Lead AML compliance training on identifying suspicious activity to agents.
Perform KYC and KYB, customer due diligence on partner and agent's onboarding.
Monitor customer accounts via internal database and investigate high risk accounts and analyze challenging cases.
Screen partner and customers data against global watch-list and sanction lists to flag individual or entities involved in money laundering, terrorism financing, and fraud.
Skilled at executing through adverse media analysis and compiling documentary evidence on identified PEP entities.
Handles confidential information and documents with discretion and maintain their proper organization.
Participated in external audits and assisted in assisted with preparation of audit reports.
Co-implemented an effective corrective action plan to resolve non-compliance issues.
Assisted in developing and managing KYC control system to ensure consistency.
Co-created Agency onboarding Standard operating procedure documents.
Collaborate with product technology and compliance team to streamline automation process.
Collaborate with account managers to ensure completion of partner and client onboarding.
Provides feedback and reports on learning and development outcomes to the management.
National Youth Service Corps (NYSC) programme
Nigeria Centre for Disease Control (NCDC)
01.2020 - 01.2021
Involved in Testing of prospective corps members and NYSC officials for COVID-19.
Conducted Surveillance, Outbreak Response Management and Analysis System (SORMAS) COVID 19 Data update and Management.
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief