Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Ayodele Ogundaisi

Ayodele Ogundaisi

Lagos

Summary

Detail-oriented leader with 9+ years of experience in the hospitality industry, specializing in preparing and serving diverse foods and beverages in fast-paced luxury resorts. Known for resolving conflicts while maintaining 93% guest satisfaction rates. Skilled trainer who reduced new hire onboarding time from 7 to 4 days through improved documentation and mentorship programs. Experienced in implementing food safety protocols while controlling costs and maintaining high quality service.

Overview

10
10
years of professional experience
5
5
Certification

Work History

Food and Beverage Supervisor

Taj Exotica Resort and Spa, The Palm
12.2021 - 03.2024
  • Supervised 43 staff members spanning two distinct departments.
  • Created weekly performance dashboards that helped identify training gaps, resulting in 31% reduction in escalated complaints.
  • Collaborated with training dept to develop onboarding program that cut new hire ramp-up time by 3 days.
  • Implemented flexible scheduling system that reduced unplanned absences by 42% and improved team morale.
  • Consistently upheld a 97% satisfaction rating by addressing interactions with 50-60 guests daily.
  • Managed team of 23+ in successful event, contributing to over 42% growth in sales.

Barista

Four Seasons Hotel, Al Maryah Island
11.2017 - 12.2021
  • Earned senior role through eight-month streak of exceptional guest satisfaction.
  • Developed innovative and flavorful specialty coffee beverages that boosted sales by 18%.
  • Enhanced guest satisfaction ratings from 83% to 91% within three months.
  • Provided recommendations that contributed to a 6% budget reduction.
  • Sustained expertise in coffee products to deliver exact insights to guests.
  • Achieved 29% sales growth through in-depth employee instruction on upselling strategies and coffee knowledge.

Bar Waiter

The Ritz Carlton Dubai
01.2017 - 11.2017
  • Enhanced table-turnover by 17% with strategic use of mobile ordering systems.
  • Implemented upselling techniques leading to a 14% increase in sales turnover.
  • Upheld hygiene standards for all bar equipments.
  • Crafted and presented diverse beverages while upholding premium standards.
  • Preserved in-depth understanding of over 50 products ensuring precise guest information.

Waiter

The St. Regis Hotels
11.2014 - 12.2016
  • Increased average sale value 7% through effective promotion of additional menu options.
  • Collaborated with kitchen team to support order preparation and manage efficient deliveries.
  • Facilitated a 27% rise in revenue by deploying the beach App.
  • Recognized as "Employee of the Month" twice for exceptional customer service.
  • Enhanced positive dining experience by effectively managing guest feedback.

Waiter

Sheraton Hotels & Towers
05.2014 - 11.2014
  • Showed a friendly and professional demeanor to create a memorable guest experience.
  • Ensured flawless cash transactions utilizing POS systems.
  • Adhered to relevant health and safety guidelines.
  • Engaged with guests to comprehend preferences and relay orders with precision.

Education

Higher National Diploma (HND) - Hospitality And Tourism Management

Yaba College Of Technology
Lagos, Nigeria
10.2012

SSCE/WAEC - A-Level

Community High School, Ibeju Lekki
Lagos, Nigeria
05.2000

Skills

  • Team Leadership and Scheduling
  • Conflict Resolution
  • Ms Office Suite
  • Performance Management
  • Employee Training and Development
  • Inventory Management
  • Guest Engagement
  • Quality Assurance

Certification

  • Certified Custom Expert (CCE). Dubai Trade - 2022
  • Certified Food and Beverage Manager (CFBM). International HospitalityInstitute - 2021
  • Essential Food Safety Training (EFST). Syscoms College - 2016
  • Hazard Analysis Critical Control Points (HACCP). Sanbook Quality Consultancy - 2015
  • Barista Level 1. BON CAFE Middle East LLC - 2015

Accomplishments

    I came up with an innovative way to help my outlet increase sales by implementing the mobile food truck. It helped improve guests experience, loyalty and patronage. Thereby increasing sales by 33%.

Languages

English
Bilingual or Proficient (C2)

Timeline

Food and Beverage Supervisor

Taj Exotica Resort and Spa, The Palm
12.2021 - 03.2024

Barista

Four Seasons Hotel, Al Maryah Island
11.2017 - 12.2021

Bar Waiter

The Ritz Carlton Dubai
01.2017 - 11.2017

Waiter

The St. Regis Hotels
11.2014 - 12.2016

Waiter

Sheraton Hotels & Towers
05.2014 - 11.2014

Higher National Diploma (HND) - Hospitality And Tourism Management

Yaba College Of Technology

SSCE/WAEC - A-Level

Community High School, Ibeju Lekki

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Ayodele Ogundaisi