IT Manager with extensive experience overseeing IT operations in hospitality. Successfully led large-scale technology upgrades, including a significant network enhancement project that improved guest connectivity. Expertise in aligning IT services with business objectives while ensuring compliance with global standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Manager
Radisson Blu Anchorage Hotel
Victoria Island
2022.10 - Current
Oversee all IT and communication systems supporting hotel operations, guest services, and corporate standards.
Partnered with hotel leadership to align technology initiatives with business objectives.
Manage IT budgets, vendors, and service contracts to guarantee operational continuity.
Project-managed a €115,234.00 HSIA network upgrade, replacing obsolete gateways and active devices to deliver a scalable, high-performance guest network.
Led IPTV upgrade with Chromecast integration, enhancing guest digital experience and satisfaction.
Coordinated seamless Opera PMS upgrade and passport scanner deployment with minimal operational downtime.
Implemented a Business Continuity Plan later adopted across Radisson Hotel Group globally.
Led hotel firewall migration from Check Point to FortiGate, significantly improving perimeter security.
Upgraded hotel CCTV infrastructure to eliminate security blind spots.
Assistant IT Manager
Radisson Blu Anchorage Hotel
Victoria Island
2021.09 - 2022.10
Played a key role in pre-opening and post-opening IT infrastructure stabilization.
Supervised deployment of guest and administrative wired and wireless networks.
Managed Domain Controllers and user administration for hotel staff.
Conducted due diligence and evaluated High-Speed Internet Service providers to ensure optimal service quality.
Supported hotel-wide IT operations and acted as IT Manager in their absence.
Delivered user training on PABX, Opera PMS, POS systems, AV equipment, and hotel-standard technologies.
Ensured endpoint and network security through continuous monitoring and antivirus updates.
Oversaw hospitality IT services for upscale brand across multiple countries to maintain consistent standards.
Senior IT Officer
Radisson Blu Anchorage Hotel
Victoria Island
2018.05 - 2021.09
Delivered second-level IT support for over 300 staff and 170+ guests, enhancing operational efficiency across multiple conference facilities.
Monitored systems performance and ensured data security compliance, safeguarding organizational information integrity.
Secured service availability aligned with Radisson Hotel Group standards, contributing to seamless guest experiences.
Global upscale hospitality brand operating in over 120 countries
IT Officer
Radisson Blu Anchorage Hotel
Victoria Island
2015.04 - 2018.05
Served as primary contact for IT user support, resolving technical issues and ensuring user satisfaction.
Managed Microsoft Exchange, Windows Server environments, and Office 365 to maintain system functionality and support organizational operations.
Provided technical support for hotel systems including Opera PMS, Micros Fidelio, Alcatel-Lucent PABX, GuestSafe, and CCTV to enhance operational efficiency.
Global upscale hospitality brand operating in over 120 countries
Awards: Best Staff: April 2016, March 2017; Best Supervisor: January 2020
IT Implementation / Project Management
Technology Advantage Network Limited
Lagos
2013.05 - 2015.04
Managed enterprise networks, servers, and hardware infrastructure to ensure reliable IT operations.
Led structured cabling, wireless deployments, and server installations, optimizing network performance and connectivity.
Coordinated multiple client IT projects, delivering technical training to enhance user adoption and satisfaction.
Conducted network security assessments and developed IT policies.
Notable Projects: Enterprise Wireless Solution – Stanbic Pension; Firewall & WLAN Deployment – Spectranet Nigeria; Data Centre Revamp – AB Microfinance Bank; IP Telephony Implementation – Crusader Sterling Bank
Education
Bachelor of Science (B.Sc.) - Statistics
Ekiti State University
Ado-Ekiti, Ekiti, Nigeria
2013-01
Skills
IT operations management
IT project management
ITIL service management
Cybersecurity management
Cloud & Server Administration
Network architecture
Infrastructure optimization
Systems integration
Business continuity planning
Disaster recovery
Risk planning
Problem solving
Stakeholder engagement
Communication and Interpersonal Skills
IT service management
Disaster recovery
Certification
ISO/IEC 27005 – Information Security Risk Manager, 01/01/23
Head of Department: Foundation for Success – South Africa, 01/01/23
References
Available upon request.
Personal Information
Title: IT Manager
Professional Affiliations And Volunteering
Radisson Responsible Business, Active contributor to corporate social responsibility initiatives, including community outreach, SOS Children’s Villages support, and environmental sustainability projects.