Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Ayodele Lanre-Yusuf

Lagos,Nigeria

Summary

Seasoned professional with focus on strategic programme management and team leadership. Drive project success by aligning initiatives with organisational goals and leveraging strong stakeholder relationships. Deliver complex projects on time and within budget through rigorous planning and innovative problem-solving.

Overview

16
16
years of professional experience

Work history

Program Director

Dateheight Integrated Nig
Lagos, Nigeria
06.2024 - Current

Lead strategic consulting and implementation projects focused on telecom network operations, infrastructure expansion, and service optimization.

  • Delivered power audit and integration projects across multiple telecom sites—analyzing energy usage, identifying inefficiencies, and implementing hybrid power solutions to improve uptime and reduce OPEX.
  • Developed network modernization strategies integrating renewable energy, smart monitoring systems, and energy-efficient technologies.
  • Provided expert guidance to telecom clients on network planning, SLA enforcement, vendor governance, and risk management frameworks.
  • Spearhead leadership development programs for technical managers, focusing on operational resilience, service performance improvement, and cross-functional coordination.
  • Drive digital transformation initiatives, assess telecom operations maturity, and ensure regulatory compliance for network expansion projects.

Associate Director, Vendor Management & Operations Governance

IHS Towers Nigeria Ltd
Lagos, Nigeria
01.2019 - 04.2023
  • Oversaw nationwide network vendor operations for over 16,000 telecom towers in roll out, capacity management, maintenance, ensuring adherence to SLA/KPIs and minimizing downtime.
  • Developed scalable governance models and transparent performance benchmarks to ensure end-to-end network reliability.
  • Led rollout of structured vendor engagement and upskilling programs, improving fault response and preventive maintenance.
  • Collaborated on network strategy implementation, vendor contract negotiation, and compliance with telecom regulations.
  • Drove root cause analysis initiatives, operational risk management, and service quality improvements.

Associate Director, Operations Support

IHS Towers Rwanda
Kigali, Rwanda
11.2021 - 02.2022
  • Led development and launch of national vendor management and network performance framework.
  • Drove alignment of inventory and operational processes with group standards to support scalable infrastructure growth.
  • Supported network monitoring and capacity planning systems in alignment with regulatory and business goals.

Head, Customer Experience Management

IHS Towers
01.2016 - 01.2019
  • Managed technical service delivery across 16,000 towers, resolving escalations and improving network uptime.
  • Executed customer experience strategies tied directly to network reliability, availability, and change management processes.
  • Led technical teams through multiple infrastructure upgrades and customer lifecycle improvement projects.

General Manager, Service Delivery & Technical Audit

Helios Towers
01.2012 - 01.2016
  • Directed CSOC operations, established fault management processes, and digitized service tracking tools.
  • Achieved over 99.9% uptime by leading incident, capacity, change, and availability management using ITIL practices.
  • Reengineered Tower Management Canter and led automation of customer service management systems.
  • Oversaw technical audit team, improving response time, risk controls, and vendor compliance.

Manager, Global Service Centre

Internet Solutions Nigeria
01.2009 - 01.2012
  • Reduced unplanned network outages by 80% through proactive monitoring and infrastructure optimization.
  • Delivered service performance of 99%, leading continuous service improvement and contract management.
  • Oversaw large-scale change management initiatives including asset dimensioning and capacity scaling.

Education

Doctorate - Business Administration

Swiss School of Management
Switzerland
03.2025 -

MBA -

Manchester Business School
Manchester

Bachelor of Science - Microbiology

Federal University of Technology
Minna

ITIL Manager's Certificate -

Service Management

Executive Courses - Sustainability Strategy

Harvard Business School

Telecom Infrastructure & Policy Diplomas - undefined

United States Telecommunications Training Institute

Executive Courses - Entrepreneurship

LBS

Skills

  • Network Operations Strategy & Planning
  • Telecom Infrastructure Management
  • Network Performance & Fault Management
  • Capacity Forecasting & Optimization
  • Project Governance & Delivery
  • SLA/KPI Development & Enforcement
  • Vendor Management & Contract Negotiation
  • Regulatory Compliance & Audit Readiness
  • Fiber & Wireless Network Oversight
  • Team Leadership & Technical Mentorship

Accomplishments

  • Delivered a nationwide SLA-based governance framework for Nigeria's largest towerco network (>16,000 sites).
  • Designed and implemented a preventive fault management strategy that improved mean time to resolution by 40%.
  • Negotiated multi-million-dollar telecom vendor contracts aligned with technical and service delivery specifications.

Timeline

Doctorate - Business Administration

Swiss School of Management
03.2025 -

Program Director

Dateheight Integrated Nig
06.2024 - Current

Associate Director, Operations Support

IHS Towers Rwanda
11.2021 - 02.2022

Associate Director, Vendor Management & Operations Governance

IHS Towers Nigeria Ltd
01.2019 - 04.2023

Head, Customer Experience Management

IHS Towers
01.2016 - 01.2019

General Manager, Service Delivery & Technical Audit

Helios Towers
01.2012 - 01.2016

Manager, Global Service Centre

Internet Solutions Nigeria
01.2009 - 01.2012

Executive Courses - Sustainability Strategy

Harvard Business School

Telecom Infrastructure & Policy Diplomas - undefined

United States Telecommunications Training Institute

Executive Courses - Entrepreneurship

LBS

MBA -

Manchester Business School

Bachelor of Science - Microbiology

Federal University of Technology

ITIL Manager's Certificate -

Service Management
Ayodele Lanre-Yusuf