Travelling
Ayobowale TOLA-ENIJUNI
Lagos
Summary
Customer service professional with about 3+ years experience with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ondo State Internal Revenue Service
08.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Managed approximately 70 calls and emails weekly from taxpayers and customers
Customer Service Assistant
Olowolaju and Co
08.2018 - 04.2020
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed approximately 5 incoming calls and mails daily from customers
Front Desk Officer/Front Desk Receptionist
Prime Royal Hotel
06.2017 - 05.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Adhered to strict confidentiality guidelines regarding guest information, safeguarding personal data in compliance with industry standards.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Managed approximately 20 incoming calls, emails daily from customers and prospective customers
Education
Certificate - Project Management And Business Analysis
Tritek Academy
Ongoing08.2025
Master of Science - Engineering Geology
Federal University of Technology Akure
Akure, Ondo State, Nigeria10-2023
Bachelor of Science - Applied Geology
Adekunle Ajasin University Akungba Akoko
Ondo State01-2016
Skills
- Cross-Functional Collaboration
- Customer Engagement
- Analytical Problem-Solving
- Attention to detail
- Effective Time Management
- Flexible and adaptable
- Excellent communication
- Computer skills
- Active listening
- Organizational skills
Interests
Sports and recreation
Learning languages
Reading
Volunteering
Quote
Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
RemoteImportant To Me
Work-life balanceCareer advancementWork from home optionFlexible work hoursCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company RetreatsAccomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Ondo State Internal Revenue Service
08.2020 - 08.2021
Customer Service Assistant
Olowolaju and Co
08.2018 - 04.2020
Front Desk Officer/Front Desk Receptionist
Prime Royal Hotel
06.2017 - 05.2018
Certificate - Project Management And Business Analysis
Tritek Academy
Master of Science - Engineering Geology
Federal University of Technology Akure
Bachelor of Science - Applied Geology
Adekunle Ajasin University Akungba Akoko
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