Ayobami Aderemi
System Administrator
Lagos,LA
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
System Administrator
Industrial and General Insurance Plc
Lagos, Lagos
04.2018 - Current
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Installed and upgraded internal and third party software.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Made recommendations regarding information technology infrastructure overhauls.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Performed network security design and integration duties.
Technical Support Technician
Orbital Computer Services Limited
Lagos, Lagos
01.2017 - 12.2018
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed tests of functionality, security and performance of different workstations and devices.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Intern
Orbital Computer Services Ltd.
Lagos, Lagos
01.2016 - 01.2017
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Maintained functional office equipment with excellent troubleshooting and maintenance abilities.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
Education
Ordinary National Diploma - Electrical/Electronics Engineering
The Federal Polytechnic
Bida, Niger State 02.2004 - 04.2006
Skills
User support
Technical Support
Hardware and software installation
Virtualization
Programming
Troubleshooting
Program installations
Servers expertise
Hardware knowledge
Technical specifications
Web Security
System upgrades
Infrastructure planning
Timeline
System Administrator
Industrial and General Insurance Plc
04.2018 - Current
Technical Support Technician
Orbital Computer Services Limited
01.2017 - 12.2018
Intern
Orbital Computer Services Ltd.
01.2016 - 01.2017
Ordinary National Diploma - Electrical/Electronics Engineering
The Federal Polytechnic
02.2004 - 04.2006