Overview
Work History
Education
Skills
Timeline
Generic

Ayobami Aderemi

System Administrator
Lagos,LA

Overview

2
2
years of post-secondary education
6
6
years of professional experience

Work History

System Administrator

Industrial and General Insurance Plc
Lagos, Lagos
04.2018 - Current
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Installed and upgraded internal and third party software.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Completed reports detailing network and systems performance, costs and downtime issues.
  • Performed network security design and integration duties.

Technical Support Technician

Orbital Computer Services Limited
Lagos, Lagos
01.2017 - 12.2018
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Intern

Orbital Computer Services Ltd.
Lagos, Lagos
01.2016 - 01.2017
  • Sorted and organized files, spreadsheets and reports.
  • Answered incoming telephone calls, took down messages and provided information.
  • Maintained functional office equipment with excellent troubleshooting and maintenance abilities.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Upheld office schedule and calendar to coordinate workflow and meetings.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.

Education

Ordinary National Diploma - Electrical/Electronics Engineering

The Federal Polytechnic
Bida, Niger State
02.2004 - 04.2006

Skills

User support

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Timeline

System Administrator

Industrial and General Insurance Plc
04.2018 - Current

Technical Support Technician

Orbital Computer Services Limited
01.2017 - 12.2018

Intern

Orbital Computer Services Ltd.
01.2016 - 01.2017

Ordinary National Diploma - Electrical/Electronics Engineering

The Federal Polytechnic
02.2004 - 04.2006

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Ayobami AderemiSystem Administrator