Ayobami Aderemi
System Administrator
Lagos,LA
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
System Administrator
Industrial and General Insurance Plc
Lagos, Lagos
04.2018 - Current
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Installed and upgraded internal and third party software.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Made recommendations regarding information technology infrastructure overhauls.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Performed network security design and integration duties.
Technical Support Technician
Orbital Computer Services Limited
Lagos, Lagos
01.2017 - 12.2018
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed tests of functionality, security and performance of different workstations and devices.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Intern
Orbital Computer Services Ltd.
Lagos, Lagos
01.2016 - 01.2017
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Maintained functional office equipment with excellent troubleshooting and maintenance abilities.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
Education
Ordinary National Diploma - Electrical/Electronics Engineering
The Federal Polytechnic
Bida, Niger State 02.2004 - 04.2006
Skills
User support
Timeline
System Administrator
Industrial and General Insurance Plc
04.2018 - Current
Technical Support Technician
Orbital Computer Services Limited
01.2017 - 12.2018
Intern
Orbital Computer Services Ltd.
01.2016 - 01.2017
Ordinary National Diploma - Electrical/Electronics Engineering
The Federal Polytechnic
02.2004 - 04.2006