Hi, I’m
Ayo Arowolo
Bronx
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
7
years of professional experience
Work History
Owens and Xley ConsultsLekki
Business Analyst
02.2023 - Current
Job overview
- Collaborate with stakeholders, including clients, product managers, and development teams, to gather and understand business requirements.
- Developed and documented business requirements for a new project, resulting in a 10% increase in project efficiency and a 5% reduction in project costs through meticulous business analysis and process optimization.
- Conducted market research and analysis to identify market trends, customer needs, and competitor activities.
- Identified process improvement opportunities for an existing business, which led to innovative ideas that helped to streamline the business operations.
Optiva Capital PartnersLekki
Relationship Management Executive
01.2022 - 01.2023
Job overview
- Acted as the primary liaison between the company and customers, resolving problems and offering innovative solutions
- Designed and developed accurate sales reports using various tools.
- Conducted research on industry trends, competitive landscapes, and customer needs.
- Managed the end-to-end sales process, resulting in a 15% increase in revenue through effective negotiation, strategic upselling, and relationship-building with key clients.
- Led initiatives to improve customer service levels throughout the organization.
Canary Point ServicesLekki
Customer Relationship Officer
10.2019 - 05.2022
Job overview
- Led seamless onboarding for a diverse portfolio of 50+ customers, optimizing their initial experiences.
- Actively collaborated with various teams to resolve all customer issues, while fostering a cohesive working environment.
- Maintained 90%+ customer satisfaction rate through personalized communication and timely query responses.
- Demonstrated advanced proficiency in Microsoft Excel, creating and managing spreadsheets that significantly improved trade data analysis and reporting efficiency.
- Documented customer interactions with precision for accurate future reference.
Access Bank PlcLekki
Customer Service Executive
07.2017 - 08.2019
Job overview
- Resolved complex technical issues, reducing escalations by 20% and improving overall customer satisfaction by ensuring that all customer queries were handled quickly and professionally.
- Trained and mentored 10 new employees, significantly boosting operational efficiency.
- Demonstrated adaptability by taking on additional duties, showcasing a proactive and versatile approach to supporting the bank's objectives.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
Education
University of Lagos
Industrial Relations and Personnel Management
01.2015
Skills
- Customer Relationship Management
- Customer Onboarding
- Data Analysis & Interpretation
- Microsoft Office
- Problem Solving & Troubleshooting
- Project Management & Planning
- Cross-Functional Team Leadership
- Technical Support & Solutions
- Account Management & Strategy
- Process Improvement
Certificates Achievements
- Binance Data Science Scholarship (Completed)
- Business Analysis & Process Management, Coursera
- SQL Data Analyst, Datacamp
- Google Data Analytics Professional Certificate, Coursera
Hobbies and Interests
- Sports and fitness
- Music Production
- Emerging technology
Timeline
Business Analyst
Owens and Xley Consults
02.2023 - Current
Relationship Management Executive
Optiva Capital Partners
01.2022 - 01.2023
Customer Relationship Officer
Canary Point Services
10.2019 - 05.2022
Customer Service Executive
Access Bank Plc
07.2017 - 08.2019
University of Lagos
Industrial Relations and Personnel Management
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