Sports
SAMUEL AYENIGBA
Travel Consultant
10 Surulere, Dopemu, Agege, Lagos.
Summary
Highly experienced and motivated administrative and business specialist with extensive experience working in Travel and Tourism industry. Looking for a stimulating role where enthusiasm, professionalism and thorough approach to support a dynamic team. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
15
15
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Operations/Marketing Manager
IBAT Travels and Tours Limited
01.2016 - Current
- Assist in developing and updating standard operating procedures for all business operational activities
- Ensuring strong customer confidence and relationship by addressing customer issues and complaints in timely manner
- Design appropriate marketing mix to promote company’s product periodically
- Participate in interviewing, recruiting and training candidates
- Serve as protocol officer to corporate clients.
- Manage and update all company’s social media platforms and website for marketing purpose
- Negotiate and interact with all company’s vendors, Airlines and Associations to get fair deals
- Represent company in various meeting, conferences and seminar within and outside Nigeria.
- Coordinate meetings between project members and clients to develop ideas, discuss progress and set goals.
- Transforming company's website and social media platforms to better engage customers and promote sales.
- Negotiate with all company’s vendors and contractors
- Research industry and marketplace trends to develop marketing solutions and enhance business operations.
- Boost brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Manage marketing budget to develop and execute marketing strategies, budgets and sales plans for business segments.
- Maintain documentation, detailing assignments, in-progress work and completed project milestones.
- Recruiting and hiring capable team members to add value and diverse skills set to marketing department.
- Visa processing and documentation and applying for e-visas online
- Responsible for ticket reservation and hotel reservation.
- Processing of Foreign School admission
Head, Department, Telemarketing/ Assistant Marketing Manager
Emirates Vacation Club
Lagos
09.2012 - 05.2015
- Oversaw day to day operations and service delivery in tele-marketing department to ensure optimal productivity from team members and clients’ satisfaction
- Managed operations which include collection of customer data from OPCs, data entry and dissemination of work schedules to team members
- Monitored performance of team members and provide feedback on ways to improve productivity
- Provided daily statistical report on departmental activities
- Contacted businesses or private individuals by telephone and inviting them for sales presentation
- Participated in interdepartmental meetings and projects and responsible for reporting department activities
- Developed new marketing strategies for department
- Conducted trainings for Marketing and telemarketing staff.
- Helped customers complete purchases, locate items and join reward programs.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maintained stock to meet expected customer demand.
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Answered customer questions and helped find specific items.
- Oversaw and adhered to communications department budget.
Tele-Marketing Sales Representative
Hemingway’s Safari Africa
01.2010 - 01.2012
- Contacted businesses and private individuals by telephone in order to solicit sales for services
- Explained and convinced prospective customers to buy products/ services, address their questions/concerns to ensure customer satisfaction
- Confirmed and scheduled appointments for sales representatives to meet with prospective customers and make it top priority that clients are well attended to.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Geography Teacher
Anthony Secondary School
01.2006 - 01.2010
- Coordinated and developed syllabus relating to subject course
- Developed lesson plans, delivered lectures and maintained records of student achievements
- Performed other duties as assigned by head teacher
- Individualized lesson plans to meet academic level of each student and entire class.
- Maintained record of student academic progress for development of report cards and monitoring of academic progress over time.
- Organized and prepared materials for daily instruction.
- Diagnosed students' strengths and weaknesses to assist students in weak areas and commend strong areas.
Education
Masters of Science - Geography
University of Ilorin
Ilorin, Nigeria 08.2006 - 12.2009
Bachelor of Science - Geography
University Of Ilorin
Ilorin, Nigeria 04.2002 - 03.2005
High School Diploma -
ECWA Seconary School Igbaja
Igbaja Nigeria 09.1993 - 06.1999
School Leaving Certificate -
ECWA Demonstration Primary School
Igbaja, Nigeria 08.1986 - 07.1992
Aviation - Tourism And Travel Management
IBAT Aviation School
Lagos Nigeria 01.2016 - 03.2016
SPDC HSE Competence Development Course - HSE
Nigeria Institute of Safety Professional
Lagos, Nigeria 01.2011 - 02.2011
Skills
Fast and IT proficient
Excellent time management skill
Teamwork
Project manager supervision
Organized managerial style
Effective managerial techniques
Managerial skills
Good Writing and Communication
Coordination Skill
Work with little or no supervision
Budgeting
Planning
Problem Solving and Decision Making Skills
Ms Word,Outlook,PowerPoint and Excel,Website update, Aldelo POS, Zoom, Google Meet,Teams
Interests
Traveling
Arts
Nature
Dance
Volunteering
Learning languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Aviation - Tourism And Travel Management
IBAT Aviation School
01.2016 - 03.2016
Operations/Marketing Manager
IBAT Travels and Tours Limited
01.2016 - Current
Head, Department, Telemarketing/ Assistant Marketing Manager
Emirates Vacation Club
09.2012 - 05.2015
SPDC HSE Competence Development Course - HSE
Nigeria Institute of Safety Professional
01.2011 - 02.2011
Tele-Marketing Sales Representative
Hemingway’s Safari Africa
01.2010 - 01.2012
Masters of Science - Geography
University of Ilorin
08.2006 - 12.2009
Geography Teacher
Anthony Secondary School
01.2006 - 01.2010
Bachelor of Science - Geography
University Of Ilorin
04.2002 - 03.2005
High School Diploma -
ECWA Seconary School Igbaja
09.1993 - 06.1999
School Leaving Certificate -
ECWA Demonstration Primary School
08.1986 - 07.1992