Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Personal attributes
Travel
Assets
Software
Timeline
Generic

AYENAJEYI YUNANA JAGABA

Kaduna,Kaduna

Summary

Experienced with mediating complex disputes and facilitating constructive dialogue. Utilizes active listening and negotiation techniques to address and resolve conflicts effectively. Track record of fostering positive relationships and achieving fair outcomes through skilled communication and problem-solving.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Dependable Electrician skilled in performing preventive and regular maintenance work on electrical systems. Adapts to new technology and concepts. In-depth knowledge of generators, transformers and circuit breakers. Punctual and hardworking individual dedicated to cultivating excellent relationships with clients.

Overview

14
14
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Technical Support Engineer

PRISM Foods
04.2025 - 07.2025
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Electrician

Daewoo Engineering & Construction Co
06.2023 - 04.2025
  • Installed and wired electrical transformers, service panels, and circuit breakers.
  • Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
  • Inspected worksites and installations to verify compliance with state safety codes.
  • Stored and maintained power tools and equipment for each job.
  • Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.

Conflict Mediator

Interfaith Mediation Center
06.2021 - 09.2022
  • Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
  • Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution.
  • Managed caseload of complex cases, ensuring timely resolution and client satisfaction.
  • Increased access to affordable dispute resolution services within underserved communities through pro bono work or reduced-fee arrangements when necessary.
  • Established professional lines of communication, supporting individual interests and achieving legal justice.
  • Enhanced community outreach efforts by participating in public speaking events, workshops, and conferences related to conflict resolution topics.
  • Assisted clients in drafting agreements that accurately reflected negotiated terms and conditions of settlements.

Conflict Resolution Intern

Kaduna State
02.2021 - 05.2021
  • Participated in ongoing professional development opportunities, staying current on best practices in the field of conflict resolution.
  • Assisted in the creation of organizational policies aimed at preventing or mitigating potential conflicts.
  • Promoted open dialogue between opposing parties through effective communication and empathy-building exercises.
  • Enhanced communication skills by mediating conflicts among peers during group projects.

Trainee

Good Agricultural Practices for maize production
03.2017 - 12.2017
  • Understanding the maize cropping calender
  • Land preparation and sourcing for farm inputs
  • Sowing maize
  • Safe use of pesticides, weed control and fertility
  • Harvesting, drying shelling and storing maize
  • Selling maize

Students' Industrial Work and Experience Scheme (SIWES)

Kaduna Refining and Petrochemical Company Limited (KRPC)
08.2012 - 11.2012
  • Health Safety & Environment Induction Course

Trainee

Maritime Academy of Nigeria
10.2011 - 03.2012
  • Elementary First Aid
  • Personal Safety and social responsibilities
  • Fire Prevention and Fire fighting
  • Personal Survival Techniques
  • Oil Tanker Familiarization

Education

WAEC - Mathmatics (C), English (C)

Al-Aleem Academy
Kaduna

Bachelor of Business Administrator - undefined

Shobhit University
Meerut
01.2015

Diploma - Electrical, Electronics And Communications Engineering

Maritime Academy of Nigeria, Oron
Akwai Ibom
05.2012

NABTEB - Domestic & Industrial Installations (Electrical)

Government Technical College
Malali Kaduna
2007 -

Computer Application Diploma - Data Processing and Desktop Publishing

Petrigo Computer Global Technology
Kaduna
10.2006

Skills

Microsoft Office

Certification

References

Available on request

Interests

Travelling, Video games, reading

Personal attributes

  • A comprehensive understanding of health and safety regulation
  • Strong decision-making skills
  • Ability to multitask.
  • The ability to form positive relationships with colleagues
  • Have a proactive, ‘can-do’ approach to work.
  • Professional and confident telephone manner.
  • High attention to detail and accuracy.
  • Able to react quickly and effectively when dealing with challenging situations.
  • Tactful,discrete and having respect for confidentiality.

Travel

  • Ghana - Academic trip
  • Benin republic - recreational trip
  • Togo - recreational tour

Assets

  • Diary Management
  • IT skills
  • Business administration
  • Secretarial tasks
  • Document Management
  • Data entry

Software

Proficient

Timeline

Technical Support Engineer

PRISM Foods
04.2025 - 07.2025

Electrician

Daewoo Engineering & Construction Co
06.2023 - 04.2025

Conflict Mediator

Interfaith Mediation Center
06.2021 - 09.2022

Conflict Resolution Intern

Kaduna State
02.2021 - 05.2021

Trainee

Good Agricultural Practices for maize production
03.2017 - 12.2017

Students' Industrial Work and Experience Scheme (SIWES)

Kaduna Refining and Petrochemical Company Limited (KRPC)
08.2012 - 11.2012

Trainee

Maritime Academy of Nigeria
10.2011 - 03.2012

NABTEB - Domestic & Industrial Installations (Electrical)

Government Technical College
2007 -

WAEC - Mathmatics (C), English (C)

Al-Aleem Academy

Bachelor of Business Administrator - undefined

Shobhit University

Computer Application Diploma - Data Processing and Desktop Publishing

Petrigo Computer Global Technology

Diploma - Electrical, Electronics And Communications Engineering

Maritime Academy of Nigeria, Oron
AYENAJEYI YUNANA JAGABA