AYEMERE EMOSHIKE GIFT
Benin City
Summary
Results-oriented professional with extensive experience in customer experience management and financial operations. Expert in optimizing workflows and supervising banking operations to enhance customer retention. Recognized for exceptional service delivery and strong analytical skills, supported by a background in education and geography.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Guaranty Trust Bank
Benin City
01.2023 - Current
- Lead, coordinate, and mentor a team of customer service representatives to meet service level agreements (SLAs) and boost branch performance.
- Resolve escalated customer grievances, optimizing customer satisfaction and loyalty through proactive problem-solving.
- Oversee daily customer service operations, managing a high-volume front office to ensure seamless, high-quality service delivery.
- Administer branch compliance protocols and manage daily operational workflows to reduce wait times and friction points.
Transactions Supervisor
Guaranty Trust Bank
Benin City
06.2022 - 12.2022
- Managed branch assets and liquidity functions as Vault Custodian and ATM Custodian, ensuring security and compliance.
- Supervised teller floor as Teller Captain, enforcing internal audit guidelines and maintaining transaction accuracy.
- Oversaw dual-control cash handling procedures, ensuring rigorous daily balancing to uphold operational integrity.
Financial Manager / Co-Founder
The Learning Annex
F.C.T Abuja
01.2020 - 04.2022
- Co-founded educational startup delivering premium alternative learning solutions for children, enhancing access to diverse educational resources.
- Engineered organizational budgets and managed end-to-end costing, ensuring sustainable operations aligned with startup goals.
- Conducted financial analysis and strategic forecasting, positioning business for competitive advantage in early-stage growth.
Geography Educator (Compulsory National Youth Service Corps - NYSC)
Saint Anne's Secondary School
Ibadan
11.2018 - 10.2019
- Designed and executed targeted academic curriculums for 108 senior secondary (SS3) students, significantly improving performance in state examinations.
- Developed continuous assessments, mock exams, and competitive academic quizzes to enhance tracking and evaluation of student progress.
- Coordinated with Community Development Service (CDS) group to implement sanitation and hygiene awareness seminars in multiple regional schools.
Education
B.SC(ED) - Education and Geography
University of Benin
Benin city, Edo stateWest African Senior School Certificate Examination -
Command Secondary School
KadunaSkills
- Customer Experience (CX)
- Service optimization
- Operational Efficiency
- Budget Oversight
- Team Development
- Leadership quality
- Problem solving
- Resourcefulness
- Effective communication
- Active listening
- Emotional Intelligence
- Positive attitude
Accomplishments
- BEST CIS OFFICER BANKWIDE — GTBANK 2023
- Recognized elite performance in customer information services and operational excellence across the entire banking network.
LANGUAGES
English, Hausa
Timeline
Customer Service Supervisor
Guaranty Trust Bank
01.2023 - Current
Transactions Supervisor
Guaranty Trust Bank
06.2022 - 12.2022
Financial Manager / Co-Founder
The Learning Annex
01.2020 - 04.2022
Geography Educator (Compulsory National Youth Service Corps - NYSC)
Saint Anne's Secondary School
11.2018 - 10.2019
B.SC(ED) - Education and Geography
University of Benin
West African Senior School Certificate Examination -
Command Secondary School