BAMIDELE TIMOTHY AYEJUYO
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Customer Support
Broadshift Technogies
02.2022 - Current
- Oversee customer support operations,
- Develop and execute customer support strategies
aligned with company goals. - Conduct performance evaluations and provide feedback.
- Ensure timely resolution of customer inquiries and issues.
- Collaborate with service provider to resolve technical issues.
- Managed escalations and resolved complex customer issues.
- Managed escalations and resolved complex customer issues.
- Recruit, train, and develop support staff.
Administrative Officer
IV Markets
08.2020 - 11.2021
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Telecom Administrator
Nasab Realities Network |
03.2017 - 07.2019
- Setting up and configuring telecommunication systems, including phone lines, networks, and related equipment.
- Interacting with telecom service providers, negotiating contracts, and ensuring services meet the organization's needs.
- SIM card registration, swapping, porting, and overseeing company equipment.
- Assisting Customers with telecom-related questions or issues, and providing training on how to use the systems effectively
Supervisor
Archer Enviroclean Services Ltd.
03.2016 - 10.2016
- Oversee and guide the sanitation crew operating.
- Ensuring that sanitation services are delivered on time.
- Create and manage schedules for efficient sanitation services.
- Keeping track of inventory.
Economics Teacher
NYSC Corper
03.2014 - 03.2015
Education
B.Sc. (Ed) - Economics
Ekiti State University Ado -Ekiti
12-2013
Secondary school leaving certificate - NECO
Local Government Secondary School Ayede- Opa
09-2004
Primary School Leaving Certificate -
Holy Trinity Primary School Ikun Akoko
07-1998
Skills
- Customer Service Excellence
- Team Leadership
- Data Analysis
- Communication
- Problem-Solving
- Relationship Building
- Teamwork and collaboration
- Problem-solving
- Calm under pressure
- Friendly, positive attitude
Interpersonal Development
- Entrepreneurial Skills
- Technical skills
Certification
- [Customer Relationship Management], [Piston and Fusion Business Academy] - [01/01/23]
Languages
English
Upper intermediate (B2)
Timeline
Head Customer Support
Broadshift Technogies
02.2022 - Current
Administrative Officer
IV Markets
08.2020 - 11.2021
Telecom Administrator
Nasab Realities Network |
03.2017 - 07.2019
Supervisor
Archer Enviroclean Services Ltd.
03.2016 - 10.2016
Economics Teacher
NYSC Corper
03.2014 - 03.2015
B.Sc. (Ed) - Economics
Ekiti State University Ado -Ekiti
Secondary school leaving certificate - NECO
Local Government Secondary School Ayede- Opa
Primary School Leaving Certificate -
Holy Trinity Primary School Ikun Akoko
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