Summary
Overview
Work History
Education
Skills
Certification
Custom Section
Affiliations
Interests
Timeline
Generic
AWONAYA OLUWASEGUN

AWONAYA OLUWASEGUN

BUSINESS MANAGER & ACCOUNTANT
Lagos

Summary

A dynamic and eager to learn, quick learner, flexible, energetic, adaptable and team work individual, a graduate of Accounting and Management seeking to build career in financial, costs and managerial accounting, auditing, taxation and forensic accounting. I will be responsible for producing excellent accounting preparation, Accounting for all financial and non-financial documents and materials, marketing the organization products and services for growth and profit making, inputting accounting data into the accounting system, Match payments to the other line contract and ensure appropriateness, Ensure switch payment of invoice. Keep the approved Suppliers and customers list up to date, prepare month end schedule including prepayment, Accrual, fixed assets, bank and petty cash reconciliation etc. Provide all other necessaries supports as from time to time may be requested by the finance team members, be available to produce financial support to other staffs as when required.

Ambitious Audit Trainee working methodically with excellent attention to detail for accurate, reliable accounting assistance. Builds positive, productive working relationships to support team success. Takes instruction well and learns quickly for fast development.

Overview

11
11
years of professional experience
10
10
Certifications

Work History

ACCOUNT RELATIONSHIP MANAGER

Koins Microfinance Bank
Victoria Island, Lagos
05.2024 - Current
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Developed plans and strategies to promote continuous improvement.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Monitored and updated stock levels and inventory databases.
  • Leveraged strategic networking to create new business opportunities.
  • Delivered services to customer locations within target timeframes.

Customer relationship account manager

Primera Africa Finance Group) Primera Microfinance Bank.
Victoria Island, Lagos
03.2021 - 04.2024
  • Contacted customers 10,000 + times monthly with new offers.
  • Averaged client retention rate of 95% over 3 years.
  • Cultivated long-term client relationships for increased loyalty and repeat business.
  • Drove process improvements which led to significant enhancements in operational efficiency.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Developed comprehensive reports on account activity to present to senior management.
  • Managed a diverse portfolio of accounts whilst maintaining high levels of customer satisfaction.
  • Advocated for customers' needs across internal teams ensuring their concerns were addressed effectively.
  • Coordinated with other departments for seamless service delivery to clients.
  • Oversaw all aspects of account management, including billing queries and dispute resolution.

Relationship banker

Ecobank Nigeria Plc
IKOTUN, LAGOS
01.2020 - 11.2021
  • Developed innovative strategies for attracting new customers to the bank portfolio.
  • Delivered exceptional service standards by understanding and meeting customer expectations timely.
  • Implemented effective cross-selling techniques resulting in profit increment.
  • Compiled database of loan applicants' credit histories and other financial information.
  • Increased client trust by demonstrating extensive knowledge of banking services.
  • Handled complex transactions, ensuring accuracy and efficiency.
  • Utilised comprehensive product knowledge to upsell appropriate services to customers.
  • Maintained accurate records of all transactions abiding by data protection laws.
  • Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
  • Expanded business sustainably by identifying opportunities to grow the portfolio and enhancing client relationships within network.

Customer service supervisor

KPMG Nigeria
Victoria Island, Lagos
09.2020 - 11.2020
  • Banking industry customer Survey Satisfaction BICSS.
  • Liaised with other departments for streamlined workflow processes.
  • Maintained high levels of customer satisfaction through effective problem resolution.
  • Monitored quality control standards to maintain excellent service provision.
  • Delivered feedback constructively to enhance staff performance.
  • Coordinated shift schedules to ensure full coverage during peak times.
  • Monitored business and process metrics to measure and manage customer service effectiveness.

NYSC (Finance, Risk and HR departments)

Benin Electricity Distribution Company
Benin city, Edo State
07.2018 - 09.2019
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Improved efficiency and productivity by acquiring new skills.

Audit Trainee

Ismaheel & Co Chartered Accountants
Ogbomosho, Oyo State
04.2018 - 07.2018
  • Built effective rapport with clients to maintain high client satisfaction levels.
  • Identified discrepancies with meticulous attention to detail.
  • Provided support for year-end audits, increased process smoothness.
  • Tracked costs to help keeping spending within budget requirements.
  • Acted as point of contact for client queries, responding on timely basis.
  • Worked with various clients across different sectors, building strong partnerships through understanding of business needs and industry best practices.

Internship

Guaranty Trust Bank
Ogbomosho, Oyo State
11.2017 - 03.2018
  • Conducted research and gathered information from multiple sources to present clear results.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Handled high volume calls to address customer inquiries and concerns.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered high-quality results within budget and timeframe targets.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Teller service manager

Guaranty Trust Bank
Ilorin, Kwara State
12.2015 - 05.2016
  • Developed rapport with customers to boost retention rates.
  • Actioned feedback from service users, resulting in improved satisfaction levels.
  • Conducted market research to guide organisational strategy and decision-making.
  • Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.

Internship (Account and Finance Dept)

LAUTECH Teaching Hospital
Ogbomosho, Oyo State
09.2015 - 12.2015
  • Created and maintained displays and signs.
  • Processed invoices and payment runs with complete accuracy.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Monitored and updated stock levels and inventory databases.
  • Managed teams by overseeing hiring, training and professional growth of employees.

Education

B.Tech (Hons) - Accounting and Management

Ladoke Akintola University of Technology
Ogbomosho, Oyo State
01-2018

Skills

  • Good communication
  • Decision making skills
  • Financial Reporting Systems
  • Mathematical skills
  • Problem solving
  • Accounting skills
  • Project management
  • Customer and staff relationship
  • Cash flow management capabilities
  • Document creation and Maintenance
  • Attention to details
  • Managerial and commercial acumen
  • Leadership experience

Time management excellence

Persuasive communication

Risk identification

Budget development and oversight

Financial control system analysis

Process improvement suggestions

Bank balance assessment

Compliance testing techniques

Compliance awareness

Multitasking efficiency

Payroll assessments

ACCOUNTS knowledge

Client relationship building

Wage reviews

Business acumen

Financial literacy

Bank reconciliations

Professional judgement

Customer service excellence

Customer service orientation

Inventory control

Quality Assurance

Teller training

Conflict Resolution

Resource allocation

Strategic thinking

Market research

Inventory management

Project Management

Certification

Institute of Chartered Accountants of Nigeria ICAN, In View

Custom Section

  • Director of Directorate Creation and Employment, National Youth Council of Nigeria NYCN, Ogun State Chapter, 01/01/23, Present
  • Ijebu East L.G. Coordinator, Commonwealth Youth Organization of Nigeria CYON, 01/01/22, Present
  • Executive Member the Committee of AATWA, General Secretary 22/23 Presidential Year, Institutes of Chartered Accountants of Nigeria ICAN, 01/01/18, Present
  • Assistant Secretary, National Youth Council of Nigeria NYCN, Ijebu East LGA, Ogun State, 01/01/21, Present
  • Member of Directorate of Employment and Social Security, National Youth Council of Nigeria NYCN, Lagos State Chapter, 01/01/21, 01/01/23
  • Councillorship Aspirant Ward 08, Ijebu East LGA, Ogun State, 01/01/21, 01/01/21
  • Presiding Officer P.O Ward 08, Unit 04, Independent National Electoral Commission INEC, Oredo LGA, Edo State, 01/01/19, 01/01/19
  • Assistant Youth Coordinator and Program Director, Christian Association of Nigeria CAN (Youth Wing), Edo State, 01/01/18, 01/01/19
  • Executive Project Manager, NYSC - CDs Service Delivery and Financial Inclusion, Oredo LGA, 01/01/18, 01/01/19
  • The General Secretary, Students Union Government, SUG LAUTECH, Ogbomosho, 01/01/16, 01/01/17
  • Departmental President, Nigeria University Accounting Students Association NUASA, LAUTECH Chapter, 01/01/14, 01/01/15
  • Departmental Financial Secretary, Nigeria University Accounting Student Association NUASA, LAUTECH Chapter, 01/01/13, 01/01/14
  • Justice - Member of Faculty Judiciary Council, Faculty of Management Science Student Association FAMMASA, 01/01/13, 01/01/14
  • Campus Ambassador, LAUTECH Ogbomosho, 01/01/12, 01/01/12

Affiliations

  • The Law Society

Interests

Sales and marketing Rep Banking industry, Finance and Accounting, Human Resources Assistance, Agriculture, audit assistance

Timeline

ACCOUNT RELATIONSHIP MANAGER

Koins Microfinance Bank
05.2024 - Current

Customer relationship account manager

Primera Africa Finance Group) Primera Microfinance Bank.
03.2021 - 04.2024

Customer service supervisor

KPMG Nigeria
09.2020 - 11.2020

Relationship banker

Ecobank Nigeria Plc
01.2020 - 11.2021

NYSC (Finance, Risk and HR departments)

Benin Electricity Distribution Company
07.2018 - 09.2019

Audit Trainee

Ismaheel & Co Chartered Accountants
04.2018 - 07.2018

Internship

Guaranty Trust Bank
11.2017 - 03.2018

Teller service manager

Guaranty Trust Bank
12.2015 - 05.2016

Internship (Account and Finance Dept)

LAUTECH Teaching Hospital
09.2015 - 12.2015

B.Tech (Hons) - Accounting and Management

Ladoke Akintola University of Technology
AWONAYA OLUWASEGUNBUSINESS MANAGER & ACCOUNTANT