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Austine Okenu
Web Operations Manager
Lagos
Summary
Result-oriented individual with over 7 years of experience contributing to the successful delivery of software products and process optimization in the financial section, by incorporating global best practices to ensure that outcomes of business process are in line with the corporate goals and objectives. Spent the last 3 years working in a technological environment that has adopted the agile methodology in delivering software for the financial sector in Nigeria.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Head, Web Operations & Portal Services
Nigeria Inter-Bank Settlement System (NIBSS)
Lagos
10.2019 - Current
- Oversee the User Acceptance Testing (UAT) process for web applications and API services developed by the agile team.
- Collaborates with other members of the agile team to develop requirement documents, user stories, acceptance criteria and test cases for UAT with the use of Jira and Confluence.
- Facilitates the pilot and go-live exercise on web applications and API services that has been developed by the agile software development team.
- Manages a team of 8 staff to provide level 2 support on all web applications and API services.
- Supervises the onboarding of clients on the web applications and API services via an API integration process.
- Supervises the inter-bank settlement of NQR transactions for both issuing and acquiring institutions.
- Supervises the billing of clients for services used for a period based on the executed agreement.
- Deployed several monitoring tools in order to monitor the availability and performance of the web applications and API services.
- Ensures periodic reports on weekly and monthly activities are available for Executive Management consumption.
Head, ATM Business Support
Keystone Bank Limited
Lagos
12.2017 - 10.2019
- Developed detailed maintenance schedules for the bank's network of ATM terminals to maximize equipment lifetimes.
- Coordinated bi-annual ATM First Level Maintenance (FLM) custodian training.
- Supervised the ATM terminal installation at various location of the bank nationwide.
- Supervised the monitoring of over 370 ATM terminals within the bank's network nationwide.
- Ensured level 2 support of all the bank's ATM terminals nationwide.
- Ensured periodic report to the departmental head and Executive Management on the status and performance of the banks' ATM. terminals.
- Analyzed reported dashboard on the monthly performance of the bank’s ATMs
- Ensured regulatory certification of the bank’s ATM terminals
- Reconciliation of the general ledger of the ATM terminal to ensure all accounts are reconciled.
- Oversaw the monthly regulatory ATM report rendition to compliance division and the regulators.
- Managed the bank’s engagement with ATM support vendors.
E-Business Project Implementation Officer
Diamond Bank PLC
Lagos
01.2016 - 11.2017
- Oversaw the E-Business Operation Unit projects from development stage to go-live and understanding its value add.
- Liaised with Information Technology Group in the implementation of E-Business Operation Unit projects from the pilot phase to go-live.
- Provided feedback to Information Technology Group on implemented E-Business Operation Unit projects for possible modification and enhancement.
- Ensured effective monitoring and validation of executed E-Business Operation Unit projects, and ensure effective use for optimal performance.
- Participated in User Acceptance Testing for products related to the E-Business Operation Unit.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting on projects related to the E-Business Operation Unit .
E-Business Operations Officer
Diamond Bank PLC
Lagos
04.2014 - 11.2017
- Analyzed the bank's ATM performance reports in order to make informed recommendations to management based on the result of the analyzed data.
- Effectively monitored the banks network of ATM terminal to ensure optimal performance and maximum uptime.
- Ensured regulatory certification of the bank’s ATM terminals.
- Effective monitoring of the Alternate Delivery Channels, and providing a monthly performance report of the Alternative Delivery Channels.
- Liaised with the technical unit/Vendor for ATM SLM support.
- Virtual cards setup for customers for use on Autopay and Remita Platforms.
- Handled the setup and onboarding of the bank's corporate customers on the bulk payment solution (Corporate Pay, AutoPay, Diamond Pay).
- Handled the daily Net settlement of the bank’s General Ledger for transactions consummated on the bank's digital channels (ATM, POS and WEB) based on the settlement reports from the Central switch (Nigeria Inter-Bank Settlement System)
- Handled the daily settlement of WEB and POS merchants.
- Ensured proactive refund of all failed NIBSS Instant Pay transactions to customers.
- Proactive refund of failed ATMs, POS and WEB transactions to customers in line with regulatory requirement.
- Engaged in the dispute and chargeback as well as the refund process for ATM, POS and WEB transactions
Field Network Engineer
Taylor Communications Solutions Limited
Lagos
01.2014 - 04.2014
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Collaborated with vendors to identify best options for optimizing network performance.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Configured and troubleshot VoIP systems and platforms.
- Installation and setup of Network devices at clients' site.
- Carried out troubleshooting and routine maintenance of network radios.
- Provided daily reports and documentation of all changes made to our clients' network.
- Successfully setup Contact Center IVR solutions for 2 clients
Education
MBA - Business Administration And Management
Obafemi Awolowo University
Osun State, Nigeria 01.2020 - 06.2022
Bachelor of Engineering - Mechanical Engineering
Imo State University
Owerri, Nigeria 11.2006 - 11.2011
Skills
Creativity
Communication
Customer-centric
People management
Problem-solving
Leadership
Software skills
Time management
Accomplishments
- Collaborated with a team of 7 in delivery the Industry Dispute Resolution Solution (IDRS) for the Nigeria banking industry. NIBSS, 2022.
- Delivery of several industry projects in NIBSS, 2020 - 2022
- Led a team of 5 on the revamping of the POS Chargeback portal in Keystone Bank Ltd. - 2019.
- Collaborated with a team of 7 in the deployment of the new ATM Insight Monitoring solution in Keystone Bank. - 2019.
- Development and Modification of the Token Inventory Management System in Keystone Bank Ltd - 2019.
- Led a team of 5 on the development, enhancement and deployment of the E-Biz Helpdesk portal in Keystone Bank. - 2018.
- Part of the team involved in the redeployment of 17 under-performing ATM terminals which led to a 27% growth in the ATM income of Keystone Bank Ltd. - 2017.
- Led the team on the development and deployment of the NIP limit maintenance solution for bank branches in Diamond Bank. - 2017.
- Implementation of an enhanced ATM monitoring solution (AptraVision) in Diamond Bank. - 2017
- Implementation of ebillsPay application in Diamond Bank. - 2015
- Increase in ATM performance/uptime from 78% to 95% within Q1 and Q3 2017 in Diamond bank. - 2017
- Over 50 % increase in the bank’s income in ATM transactions as result of the improved ATM uptime within Q1 and Q3 2017 in Diamond bank. - 2017.
Software
CSS
Python
SQL
Linux
GIT & GIT Hub
Selenium
Automation testing
Manual Testing
Jira
Confluence
Interests
Software Development
Automation
Continous learning
Sports
Timeline
MBA - Business Administration And Management
Obafemi Awolowo University
01.2020 - 06.2022
Head, Web Operations & Portal Services
Nigeria Inter-Bank Settlement System (NIBSS)
10.2019 - Current
Head, ATM Business Support
Keystone Bank Limited
12.2017 - 10.2019
E-Business Project Implementation Officer
Diamond Bank PLC
01.2016 - 11.2017
E-Business Operations Officer
Diamond Bank PLC
04.2014 - 11.2017
Field Network Engineer
Taylor Communications Solutions Limited
01.2014 - 04.2014
Bachelor of Engineering - Mechanical Engineering
Imo State University
11.2006 - 11.2011