Austin Iheanyichukwu Nwoke
ICT and customer service roles
Aba,Aba North
Summary
A highly disciplined and target-oriented professional with exceptional leadership skills and a deep respect for diverse cultures, religions, and social norms. Demonstrates proficiency in office organisation, client support excellence, and budget management familiarity. Possesses excellent computer skills, including expertise in Microsoft Word, Excel, PowerPoint, and basic data analysis packages. Known for physical and mental alertness and effectiveness under pressure. Career goals include leveraging these competencies to drive organisational success while fostering development with compassion.
Overview
19
19
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work history
Netlinks Computer Technologies
01.2016 - 08.2025
- Company Overview: A subsidiary of Austinwoke Enterprises
- Flights Booking (Local and International)
- Online Visa Application processing for all embassies
- Visa Appointment Scheduling to all embassies
- Travel Advisory and tour packaging
- Students Admission and Visa Processing
JessyFS Travels and Tours Limited
Aba, Abia State
01.2022 - 12.2024
- Flights Booking (Local and International)
- Online Visa Application processing for all embassies
- Visa Appointment Scheduling to all embassies
- Travel Advisory and tour packaging
- Students Admission and Visa Processing
Media Operative/Data Entry
Media Monitoring Services Ltd.
Aba, Abia State
01.2009 - 01.2011
- Data entry
- Advertisement Tracking and Recording
- Media monitoring and data recording
Administrative Office Assistant/Customer Service
First City Monument Bank Plc
Aba, Abia State
01.2007 - 01.2009
Account creation, balance requisition for clients and account retrieval, customers mandate card upload on the computer systems for automation and other general customer service functions.
- Managed complex diary schedules for smoother operations.
- Undertook reception duties to ensure professional image.
- Prepared comprehensive reports to aid decision making.
- Improved office efficiency by streamlining filing systems.
- Solved customer queries, improving satisfaction rates.
- Alleviated workloads from senior staff members via proactive task delegation.
Education
Diploma - Business Administration
University of Calabar
Calabar, Nigeria 09.2002 - 07.2005
West Africa Senior School Certificate - Arts
Wilcox Memorial Comprehensive Secondary School
Aba, Abia State 09.1993 - 06.1999
Senior School Certificate -
Community Secondary School
Ahoada River State Nigeria 04.2005 - 06.2005
First School Leaving Certificate -
Market Road Primary School
Aba, Abia State 09.1988 - 06.1993
Skills
- Great Leadership Skills, independent, compassion for development, disciplined, and respects other cultures, religion and social norms
- Excellent Computer Skills – Sufficient Knowledge in General Computer Operation, Microsoft (Word, Excel and PowerPoint) and basic Data Analysis Packages
- Potential – Physical and Mental Alertness, Effectiveness even under Pressure
- Surfing the Internet efficiently well
- Competent in Office Organization
- Target Oriented with a high sense of discipline
- Excel spreadsheet creation
- Client support excellence
- Office equipment operation
- Budget management familiarity
Certification
- CISCO NETWORKING ACADEMY - Entrepreneurship Certificate (November, 2020)
- CISCO NETWORKING ACADEMY - Introduction to Cyber Security (November, 2020)
- GOOGLE - Fundamentals of Digital Marketing (DIGITAL SKILLS FOR AFRICA) (2020 COHORT)
- MTN Nigeria ICT and Business Skills Training 2020 (Certificate of Completion on Credit Level)
PERSONAL DATA
English and Igbo
Beginner
English
Advanced
Affiliations
Reading, researching, travel, politics and sports
References
References available upon request.
PERSONAL DATA
- SEX: Male
- DATE OF BIRTH: 29th April 1982
- STATE OF ORIGIN: Imo State
- LGA: Ezinihitte
- PLACE OF BIRTH: Aba, Abia State
- MARITAL STATUS: Married
- NATIONALITY: Nigerian
Timeline
JessyFS Travels and Tours Limited
01.2022 - 12.2024
Netlinks Computer Technologies
01.2016 - 08.2025
Media Operative/Data Entry
Media Monitoring Services Ltd.
01.2009 - 01.2011
Administrative Office Assistant/Customer Service
First City Monument Bank Plc
01.2007 - 01.2009
Senior School Certificate -
Community Secondary School
04.2005 - 06.2005
Diploma - Business Administration
University of Calabar
09.2002 - 07.2005
West Africa Senior School Certificate - Arts
Wilcox Memorial Comprehensive Secondary School
09.1993 - 06.1999
First School Leaving Certificate -
Market Road Primary School
09.1988 - 06.1993
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