Augustine Ogeleka

• Supported Entire Bank Network in improving operations and resolving issues to deliver top-notch customer service.
• Responding to inquiries from staff, service providers, site personnel and outside vendors to provide technical assistance and support.
• Manage business continuity and disaster recovery operations and ensure there is service Availability and zero data loss in event of disaster events.
• Optimizing local and Wide area Network , Routers & Switches Configurations and DMVPN connections with security encryption mechanism
• Troubleshooting of malfunctioned network hardware and software applications, telephones and security systems to resolve operational issues and restore services..
• Manage network performance issues, as well as analyze network traffic and provide capacity planning solutions to ensure continuous uninterrupted operation of Network and communication Infrastructure within frame of agreed service levels.
• Remote Network and System support troubleshooting at Head office and remote business offices including African countries and offsite ATMs
• Analyze Service Provider SLA and penalties , Availability report with SolarWinds,, resource planning ,budgeting, failover, Disaster recovery and capacity planning.
• Involved in Cost reduction of Network infrastructure of Bank , while ensuring continuation and enhancements of services
• Monitor system capacity and ensure stable operation and efficient performance of company networks, determine how its affect on performance and recommend enhancements to meet new or changing network demands
• Implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future business requirements.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Responsible for updating/maintenance of business security and auditing requirements. Implement, and maintain policies, procedures, and associated reports
• Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for organization.
• Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Developed succession planning strategies to ensure continuity of leadership within team and facilitate smooth transitions during organizational changes.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
• Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
• Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Directed and supervised team of [20] engaged in staff and Network development
• Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
• Explored new tools and technologies that enhanced capabilities of team members while enabling seamless collaboration across departments.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
• Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
• Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

System and Network support

• Developed comprehensive documentation of procedures to ensure consistent support quality across organization
• Collaborated with cross-functional teams to implement IT infrastructure improvements, leading to increased productivity and efficiency
• Enhanced system performance by troubleshooting and resolving technical issues promptly
• Support 15 users on system configuration and troubleshooting