AUGUSTINE OBAGIDI
SYDNEY
Summary
Organized and self-motivated Commercial expert with 20 years of experience in International trade for multinational shipping companies.. Excellent communication, computer, and presentation skills. Works well in high-pressure situations. Goal-driven, big on team player, and able to meet deadlines. Expertise in Maritime Transport, Sales/Customer Service, and Supply Chain.
Overview
20
20
years of professional experience
Work History
Senior Sales Manager
CMA CGM NIGERIA SHIPPING LTD
2020.01 - Current
- Led Far East and Middle east trade lanes via Monthly ConfCalls with H/O and lead generations
- Sales visits (4 physical + 5 Online) of 9 meetings per week
- Generated 4 leads per week with a conversion rate of 30%
- Freight Contract Management for customers worth 4000TEU / $2300 revenue per TEU
- Using NOVA salesforce.com for management of communications, reports and executions for all commercial activities with customers (CRM)
- Sales Management of 9 Global Accounts and Tender bidding for Import and export customers
- Conducted 4 Executive selling meetings with CEO/MD per quarter to secure businesses worth $1M+ in revenue
- Commercial Management meeting with trade managers on Vessel deployment/ freight rates and business development via Teams
- Management of 3 Inside Sales teams, 1 special desk (Reefer) and 4 outside sales team inclusive of
- IP coaching and mentorship to migrate to Outside Sales
- Scheduled two customer events annually to promote VAS products
- Organized for the training of 13 sales and customer service teams to promote VAS
- Achieved 115% of budget in 2022 export market, increase by 35% compared to 2021. this was as a result of aggressive cashew, sesame seed and cocoa campaign
- Accomplished an 80% YOY increase in revenue from VAS for the last 4 years with fy 2022 at $980K
- Responsible to drive VAS Revenue target for Nigeria Agency via coordination with outside and inside sales representatives
- Data analysis and reporting monthly to top management , Commercial, and Finance team on VAS performance Cross Sales
- Coordinating and driving the sales team to identify landside opportunities by air/rail /barge and road for CEVA logistics
- Acts as an Expert on Non-Maritime products (e-commerce, intermodal, CEVA...)
- Ensures that Outside and Inside Sales can sell Non-Maritime products by organizing workshops and training + joint meetings with customers
- Support on commercial market opportunities identified by Outside & Inside Sales-
- Conduct commercial visits and calls in coordination with Outside & Inside Sales to support on Non-Maritime negotiations-
- Coordinate between HO/RO and Sales Offices on Non-Maritime products (e-commerce, VAS, intermodal, CEVA..
- Use reports issues related to pricing & execution-Drive strategy and selling of Non-Maritime products
Customer Service Manager
CMA CGM NIGERIA SHIPPING LTD
2018.01 - 2020.01
- Active involvement in the execution of CMA CGM strategy key points
- Supervised all CMA CGM Import related Post-call activities based on vessel report using LISA CRM
- Relayed customer feedback to cross-functional teams to improve products and services.
- Led team engagement to assist cross-functional departments and achieve goals.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Handled all customer service-related issues and ensure closure is captured on salesforce.com
Commercial Manager
CMA CGM DELMA NIG LTD
2007.04 - 2018.01
- LINE (CMA CGM/DELMAS), Visited new and existing customers on a very regular basis to negotiate prices, with the aim of winning increased cargo support to CMA CGM and securing the best cargo mix to meet the various volume and Net Profit targets set as per Game Plan and Sales Acton
- Increased MS of 35% to achieve number one spot and clear leader in Nigerian export market 2008-2010
- Trade Management and to ensure that agreed rates are applied to maximize profit and sustain customer support
- Freight rates negotiations with the head office
- Visit planning, visiting planning report and follow-up action (including delegation of activities to other parts of the organization), CRM update, etc
- Compiled and communicated market information for use by Regional Sales management and Head Office
- Face-to-face contact with customers to support account management, customer service and credit control organization
- Game Plan and Department Action Plan, to contribute to a continuous development
- Built sales forecasts and schedules to reflect desired productivity targets.
Assistant Commercial Manager
CROSS MARINE SERVICES
2003.10 - 2007.04
- Responsible for 32% of the volumes into Nigeria and Grew the Eastern Market by a minimum of 4%
- Executed Sales activities and generated 14 leads for the Far East , Middle east, Europe, and Americas trade lanes per month
- Recommended country-to-country discussions to grow volumes into Nigeria for Europe and Intra Africa corridors
- Coordinated market campaigns for the import of Auto vehicles and parts
- Achieved 15% Yield margin contribution on freight rates negotiated
- Delivered excellent customer experience and tailor-made shipping solutions via Salesforce.com CRM
- Built a sound understanding of target customers and the assigned account base, working with these customers to identify pain points with a view of finding mutually beneficial solutions
- Developed load plan template for export to plug the gaps in missing containers or shortshipments
Education
Dilpoma in Sales Trchnique
Halifax
France 02.2005
Chartered Institute of Shipping
01.2005
Bachelor of Science - Business Administration
Ambrose Ali University
Ekpoma01.2001
Skills
- Data analysis Business Development and Sales
- Customer Centricity
- International trade expert
- Digital marketing
- Expert in CRM digital/data skills-Salesforce.com
- Safety First, Safety Always mentality
- Good Reporting, Analytical & Presenting Skills
- Verbal and Written Communication
- Supply chain Management & Operation Planning
- ENGLISH, Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Sales Manager
CMA CGM NIGERIA SHIPPING LTD
2020.01 - Current
Customer Service Manager
CMA CGM NIGERIA SHIPPING LTD
2018.01 - 2020.01
Commercial Manager
CMA CGM DELMA NIG LTD
2007.04 - 2018.01
Assistant Commercial Manager
CROSS MARINE SERVICES
2003.10 - 2007.04
Dilpoma in Sales Trchnique
Halifax
Chartered Institute of Shipping
Bachelor of Science - Business Administration
Ambrose Ali University
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