Augustine Chinweoke Igwe

• SKILLS AND CORE TOOLS
• Process Improvement
• Audience Engagement
• Business Management
• Copywriting and Editing
• Brand Voice Consistency
• Operations Management
• Excellent Communication
• Market Research
• Sales & Marketing
• Graphics Designing
• Interpersonal Skills
• Strategic Content Planning
• Training and Development
• Social Media Content Management
• Canva Pro
• MS Teams
• Slack Trello
• Mondaycom Asana
• HubSpot Zoho CRM
• MS Suite Google Suite
• Word Press Blog Writing

Content Writer (Remote) – RKY Careers, UK 2024 – Present

• Conduct thorough research on industry-related topics, combining online sources, interviews, and studies to gather relevant information
• Produce well-structured drafts using Content Management Systems (CMS), ensuring all content is aligned with brand voice and messaging
• Before publication, proofread and edit content, including blog posts, articles, and social media updates, and ensure accuracy, consistency, and adherence to style guides
• Work closely with marketing, design, sales, product, and customer service teams to gather insights and create content that supports business goals
• Implement SEO best practices by optimizing content with provided keywords, ensuring maximum visibility and reach
• Research and write authoritative, long-form articles, blog posts, guides, and content about in-demand tech skills and certifications

Operations Manager – Ziracon Travels and Tours 2023 – 2024

• Oversaw the development of a user-friendly and easy-to-navigate website for the agency, which resulted in a 25% increase in client engagement and revenue generation
• Increased social media engagement by 20% within four months through targeted content strategies and community engagement initiatives
• Monitored and improved customer satisfaction levels, implementing strategies that fostered positive customer experience and loyalty
• Facilitated smooth travel experiences for clients by providing expert guidance on work permits, accommodations, and transportation options, resulting in a 20% increase in client referrals
• Enhanced customer satisfaction scores by 8% through proactive customer support and resolution strategies, significantly boosting client retention and brand loyalty
• Decreased response time to customer inquiries by 5% by implementing a chatbot system using HubSpot CRM and optimized support workflows

Manager – P5 Clothing India-Nigeria Branch 2020 – 2023

• Directed and managed sales operations for the Nigeria branch of P5 Clothing India, overseeing a team of sales professionals and ensuring alignment with company objectives and targets
• Successfully launched new product lines and initiatives, driving market penetration and revenue growth in key segments
• Developed and implemented strategic sales plans and initiatives to drive revenue growth, expand market share, and achieve sales targets across various product lines and customer segments by 15%
• Identified new business opportunities and market trends through conducting market research and analysis to inform sales Strategies and business development efforts
• Achieved a 25% increase in sales revenue year-over-year by implementing targeted sales strategies and expanding the Customer base
• Negotiated and secured major businesses with key clients and retail partners, contributing to business expansion and market Leadership

Food & Beverage Supervisor – De Santos Hotels 2018 – 2019

• Oversaw and managed the day-to-day operations of the food and beverage outlets, ensuring smooth and efficient
• Functioning, leading to a 10% improvement in operational efficiency and guest satisfaction
• Ensured strict adherence to food safety and hygiene standards, maintaining a safe and clean dining environment that
• Consistently met health regulations, contributing to a 12% increase in positive health inspection scores
• Monitored food and beverage quality, presentation, and consistency to meet the hotel's standards and guest expectations
• Resulting in a 15% increase in positive guest feedback and repeat business
• Created and managed staff schedules, considering business demands, labour laws, and staff availability, ensuring optimal
• Coverage and compliance, which led to an 8% improvement in employee satisfaction
• Generated detailed reports on food and beverage sales, expenses, and profitability, analyzing data to identify opportunities for improvement and achieving a 22% increase in profitability

Key Achievements

• Created and promoted compelling content across social media platforms, leading to a 15% increase in engagement rates and
• Expanding the brand's online community
• Implemented a weekly blog series that doubled the company's blog subscribers in three months, positioning the brand as an industry thought leader and driving sustained audience growth
• Streamlined sales processes and procedures, significantly increasing operational efficiency and reducing costs by 10% leading to a more productive and profitable business environment
• Oversaw the creation and development of various social media handles for the agency, which comprised Facebook Instagram, Twitter, and LinkedIn, which led to a 20% increase in revenue generation and employee retention

Core Skills and Tools

• Concept Development
• Social Media Platforms
• Google Docs
• Creative Writing
• Project Coordination
• Peer-to-Peer Work
• Assigning Topics
• Digital Content Development
• News Writing Skills
• Quality Deliverables
• Active Listening
• Customer Satisfaction
• Messaging Strategy
• Research Assignments
• Production Deadlines
• Brand Consistency
• Microsoft Office
• Tool Development
• Reading Comprehension
• Customer Outreach
• Content Curation
• Technical Writing
• Creative Direction
• Proofreading Skills
• Visual Presentation
• Brand Objectives
• Unique Content Creation

Social Media Content Writing