Augustine Badwe
Accra
Summary
Proven Pharmacy Assistant with a track record of enhancing patient care and operational efficiency at Famazaza Pharmacy. Excelled in medication dispensing and inventory management, boosting customer satisfaction significantly. Skilled in pharmaceutical calculations and exceptional at fostering team collaboration. Demonstrated empathy and professionalism in patient interactions, contributing to a positive pharmacy environment.
Overview
1
1
year of professional experience
Work History
Pharmacy Assistant
Famazaza Pharmacy
02.2024 - Current
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Kept pharmacy counter and related areas clean, neat and organized.
- Supported operations with filing, copying and faxing.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Updated computer system with current customer, payment and inventory information.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Trained new pharmacy staff on computer system and drug management protocols.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Assisted pharmacy staff with preparing medications and filling orders.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Streamlined medication inventory management, implementing efficient stock rotation system.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Improved patient safety with diligent verification of prescriptions for accuracy and interactions.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
- Optimized supply chain for pharmacy goods, negotiating with suppliers for better terms.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Enhanced team communication, organizing regular meetings to discuss workflow improvements.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.
- Provided technical support for pharmacy computer systems, ensuring uninterrupted operations.
- Supported community health, participating in local health fairs and pharmacy outreach programs.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
- Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
- Organized pharmacy area to maintain clean and orderly environment.
Education
Associate of Science - Pharmacy
Pharmatrust Professional College
Accra, Ghana01.2024
Skills
- Dosage Form Preparation
- Organizing supplies
- Patient Counseling
- Pharmaceutical Calculations
- Stocking shelves
- Drug Classification Knowledge
- Medication Dispensing
- Regulatory Compliance
- Drug Interaction Awareness
- Supply Management
- Receiving incoming supplies
- Product restocking
- Computer savvy
- Answering customer questions
- Verifying orders
- Resolving Complaints
- Document filing
- Pharmacy Law Compliance
- Drug Inventory Control
- Processing payments
- Interpreting orders
- Prescription Interpretation
- Medical Billing
- Taking Medical Histories
- Excellent Communication
- Order Processing
Languages
Twi
Native language
English
Beginner
A1
Timeline
Pharmacy Assistant
Famazaza Pharmacy
02.2024 - Current
Associate of Science - Pharmacy
Pharmatrust Professional College
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