Customer Service Sales Representative
Divine Nnebedum Venture
Amorji, Enugu
01.2023 - 08.2025
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Developed complex reports in Excel for cost reporting.
- Completed business correspondence, transcription, and data entry.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Assisted in training of new hires, sharing best practices and company policies.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.