AUGUSTINA ABU
Abuja,Nigeria
Summary
Accomplished professional with extensive experience in administrative assistance, database management, and customer service. Demonstrates exceptional skills in marketing communications, business development, and sales development. Proven track record in project management, leadership, and team development. Adept at utilising MS Office for accurate record keeping and process thinking. Strong analytical, problem-solving, and critical thinking abilities enhance business support and relationship management. Committed to delivering high-quality results through effective communication, interpersonal skills, planning, and tactful negotiation. Career goal: to leverage expertise in a dynamic role that fosters growth and innovation.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Customer service representative/ Sales person
Ifedi .AK. Nigeria Limited
Abuja, Nigeria
02.2024 - Current
- Processed 15+ inbound customer calls, providing information on service or product upgrades
- Upsold new products to customers, capturing significant increases in add-on sales.
- Recorded information about inquiries and complaints within internal database.
- Provided warm, positive customer care from arrival to departure, encouraging 10% increase in sales.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained excellent client satisfaction by providing in-depth support.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Applied conflict management to stressed and concerned customers.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Advised customers on availability, pricing and location of products.
Customer Care/Ticketing Agent
GIG Mobility
Utako, Abuja
01.2018 - 12.2022
- Implemented procedures that enhanced ticketing operations efficiency by 38%
- Resolved 40+ daily customer inquiries, complaints, and problems
- Identified & resolved bottlenecks in customer service operations, reducing customer complaints by 50% and improving customer experience by 68%
- Booked reservations and issued tickets to customers
- Answered customer's questions and provided information regarding schedules and policies
- Maintained 96% customer satisfaction through excellent customer service
- Processed various payment transactions & prepared customers' invoices
- Conducted calls professionally and politely to maintain excellent service standards.
- Managed 10+ daily calls, taking orders and escalated cancellations.
- Processed inbound customer calls, providing information on service or product upgrades
Education
B.A. - English Language
University of Maiduguri
Maiduguri, Borno State /2010 - 01.2015
Skills
- English Language
- Administrative Assistance
- Database Management
- Customer Service
- Business Development
- Project Management
- Organizing
- MS Office
- Problem Solving
- Communication
- Interpersonal Skills
Certification
Customer Experience, The Business Gas Station
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer service representative/ Sales person
Ifedi .AK. Nigeria Limited
02.2024 - Current
Customer Care/Ticketing Agent
GIG Mobility
01.2018 - 12.2022
B.A. - English Language
University of Maiduguri
/2010 - 01.2015
Similar Profiles
Harshad PatilHarshad Patil
NA at Indiabond Private Limited, AK Capital Services LimitedNA at Indiabond Private Limited, AK Capital Services Limited
KAINAT AHMEDKAINAT AHMED
IT assistant at AK Khan & Company limitedIT assistant at AK Khan & Company limited
Esther Obeng AmponsahEsther Obeng Amponsah
Intern (Administrator) at AK TIZOO Company LimitedIntern (Administrator) at AK TIZOO Company Limited