AUGUSTA ANUGWO
Abuja,FCT
Summary
Professional Sales Executive with 3 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities. Astute in identifying decision makers within prospect account to initiate sales process and deliver successful results. Team-minded in collaborating with management to strategise and improve sales approaches.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Sales and customer service representative
VERSATILE INSURANCE
REMOTE-PHILIPPINES
11.2023 - 07.2024
- Managed over 150 outbound customer calls per day
- Documented all call information according to standard operating procedures, ensuring accuracy.
- Identified customer needs and provided solutions for improved experience.
- Promoted product offerings during calls to increase sales opportunities.
- Improved call centre efficiency through effective use of scripting.
- Developed sales materials and promotional content to enhance interactions with customers.
- Collaborated with internal teams to relay customer feedback for product and service improvements.
Customer service executive
MY FOREX FUNDS
REMOTE-CANADA
11.2022 - 09.2023
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Managed over 50-150 outbound customer calls per day
- Enhanced brand reputation with excellent telephone etiquette.
- Delivered exceptional service to increase customer loyalty.
- Developed strong product knowledge, customers appreciated the extra information.
- Handled high volume calls whilst maintaining professionalism and composure.
- Recorded customer interactions, providing valuable data for management review.
- Utilised CRM software proficiently, streamlining the complaint handling process.
Marketing and sales executive
DON VITO'S LOUNGE
Lagos
06.2021 - 11.2022
- Increased sales by over 10%
- Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
- Boosted brand visibility by implementing innovative marketing strategies.
- Facilitated productive team meetings for improved workflow efficiency.
- Executed marketing and sales strategies to generate and convert qualified leads.
- Monitored and reported on competitor and customer activity, industry trends and market developments to inform sales and marketing strategy.
- Leveraged existing client relationships to secure new clients, sales and marketing opportunities.
- Nurtured professional relationships with existing clients to increase satisfaction and sales.
Education
Bachelor of Science - Hospitality and tourism
Southern Illinois University
Carbondale 05.2020 - 09.2021
Bachelor of Science - Medical Laboratry Science
University of Nigeria
Enugu, Enugu State 02.2015 - 03.2020
Skills
- CRM software proficiency
- Data analysis
- Sales presentations
- Direct marketing
- Telesales expertise
- Cross-Selling techniques
- Effective communication
- Pricing strategy development
- Cold calling experience
- Client database management
- Resilience under pressure
- Dealing with difficult customers
- Conflict resolution
- Achieving sales targets
- GDPR awareness
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Timeline
Sales and customer service representative
VERSATILE INSURANCE
11.2023 - 07.2024
Customer service executive
MY FOREX FUNDS
11.2022 - 09.2023
Marketing and sales executive
DON VITO'S LOUNGE
06.2021 - 11.2022
Bachelor of Science - Hospitality and tourism
Southern Illinois University
05.2020 - 09.2021
Bachelor of Science - Medical Laboratry Science
University of Nigeria
02.2015 - 03.2020
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