Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

ATTAH ELIZABETH

LAGOS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
years of professional experience
3
years of post-secondary education
1
Language

Work History

ECHOLAB SERVICES

Customer Care Representative
11.2022 - 02.2024

Job overview

  • Assisted customers by answering questions and responding to inquiries.
  • Recommended products to customers, thoroughly explaining details.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Responded to customer requests for products, services, and company information.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.

GREENPALETTE ART STUDIOS

Inside Sales Representative
07.2022 - 11.2022

Job overview

  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Assisted management in setting realistic yet challenging goals for individual representatives based on historical data analysis and market trends.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Collected and processed payments.
  • Completed customer searches to generate new leads..
  • Remained knowledgeable in current stock to provide helpful, informative customer advice.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.

Education

AMBROSE ALLI UNIVERSITY
EDO STATE

Bachelor of Science from HUMAN PHYSIOLOGY
11.2016 - 01.2020

University Overview

  • Member of Student physiological association of Nigeria

Skills

Software Proficiency

Attention to Detail

Teambuilding

Active Listening

Teamwork and Collaboration

Report preparation

Complaint resolution

CRM

Records Management

Competitor research

Client Account Management

Sales Development

Customer Relationship Building

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Customer Care Representative
ECHOLAB SERVICES
11.2022 - 02.2024
Inside Sales Representative
GREENPALETTE ART STUDIOS
07.2022 - 11.2022
AMBROSE ALLI UNIVERSITY
Bachelor of Science from HUMAN PHYSIOLOGY
11.2016 - 01.2020
ATTAH ELIZABETH