ATTAH ELIZABETH

LAGOS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

years of post-secondary education

Language

Work History

ECHOLAB SERVICES

Customer Care Representative

11.2022 - 02.2024

Job overview

Assisted customers by answering questions and responding to inquiries.
Recommended products to customers, thoroughly explaining details.
Sought out extra training opportunities to enhance customer relationship management abilities.
Responded to customer requests for products, services, and company information.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Responded to customer calls and emails to answer questions about products and services.
Addressed customer account discrepancies and concerns.

GREENPALETTE ART STUDIOS

Inside Sales Representative

07.2022 - 11.2022

Job overview

Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
Assisted management in setting realistic yet challenging goals for individual representatives based on historical data analysis and market trends.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Collected and processed payments.
Completed customer searches to generate new leads..
Remained knowledgeable in current stock to provide helpful, informative customer advice.
Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
Understood store goals and used upselling and cross-selling techniques to achieve targets.

Education

AMBROSE ALLI UNIVERSITY
EDO STATE

Bachelor of Science from HUMAN PHYSIOLOGY

11.2016 - 01.2020

University Overview

Member of Student physiological association of Nigeria

Skills

Software Proficiency

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Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.

Timeline