ATEF FAWAZ
Kano
Summary
Accomplished Operations Management Professional with extensive experience in personnel management, general management, process optimization, project management, IT functions and client relations. Advanced leadership skills with success managing groups to achieve goals and working to bridge the gap between organizational objectives and operational capabilities. Productive contributor to strategic projects and self-managed tasks, with the ability to successfully deliver multiple concurrent projects under tight deadlines and budget parameters.
Effective Director of Program Operations with over 10 years of operational and administrative oversight of complex programs. Maintains high-quality standards, meets target goals and objectives and complies with local, state and federal regulations, statutes and guidelines. Develops strategic business plans and key performance indicators to maximize program success.
Overview
15
15
years of professional experience
Work History
Executive Director
EHealth Africa
Abuja
06.2023 - Current
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
CEO & Founder
Gusto Restuarants
Kano, Lagos, Abuja
09.2020 - Current
- Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
- Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements.
- Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
- Developed key operational initiatives to drive and maintain substantial business growth.
Director of Program Operations
eHealth Systems Africa
Kano
10.2020 - 06.2023
- Managed complex budgets of more than 10 million dollars.
- Facilitate cross-functional interdepartmental communications resulting in an enhanced workflow.
- Develop the organizations' results framework.
- Develop and track team KPIs.
- Review business priorities and goals to support the Polio program and achieve outcomes.
- Maintain anongoing understanding of Operations to effectively and efficiently implement compliance standards.
- Offer project and restructuring oversight to guide theoperational team through transitional processes.
- Work directly with management, Executive Director's s, and the admin department to brainstorm, discuss strategy and organizational goals.
- Manage complex project teams operating in West Africa.
- Responsible for the Operational departments (Fleet, Facility, Security, Logistics, Engineering and projects.
- Engaged and fostered cross-functional relationships to promote barrier reduction and silo elimination approach to operational management.
- Offered project and restructuring oversight to guide operational team through transitional processes.
Deputy Director of Operations
EHEALTH SYSTEMS AFRICA FOUNDATION
Kano, Nigeria
03.2015 - 10.2020
- Managed and supported the COVID response in Kano State.
- Member of the COVID task force team in Kano State.
- Managed complex project budgets with an annual revenue of +20 Million dollar.
- Successfully led the Ebola Response in west Africa (Liberia, Nigeria).
- Led the operation for the Polio response in Nigeria.
- Ensure successful completion of day-to-day operations, and provide management and logistics support to department and program managers.
- Coordinate department and program functions, while maintaining detailed administrative and procedural processes to improve accuracy and efficiency.
- Devised, deployed and monitored processes to boost long-term business success and sustainability.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Department Manager, Operations
EHEALTH SYSTEMS AFRICA FOUNDATION
Kano, Nigeria
07.2014 - 01.2018
- Managed and developed over 15 director reports successfully, Monitor project schedules for more than three projects simultaneously, in addition to tracking project budgets.
- Train team members, identify inefficiencies and make recommendations for process improvements.
- Design structure and hire staff for Operations Department.
- Oversaw successful development and launch of EHA Liberia.
- Increased company efficiency through technology upgrades and process improvements such as region-wide WAN.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Increased efficiency and team productivity by promoting operational best practices
Project Manager
EHEALTH SYSTEMS AFRICA FOUNDATION
Kano, Nigeria
11.2012 - 02.2015
- Polio Emergency Operations Centers Oversaw construction, development and launch of Polio Emergency Operations Center in Nigeria funded by the Bill and Melinda Gates foundation.
- Managed project budget of more than $3M.
- Ensured compliance to delivery schedule of eight weeks per EOC and delivered two EOCs at a time.
- Recruited, hired and trained 16 new employees for State Managers and State Coordinators.
- Drafted action plans and led meetings with department executives to review project status and proposed changes.
- Defined project deliverables and monitored status of tasks.
- Collaborated with cross-functional teams to draft project schedules and plans.
- Delivered status reports to stakeholders for budgeting and planning purposes.
General Manager
EHEALTH SYSTEMS AFRICA FOUNDATION
Kano, Nigeria
01.2013 - 09.2014
- Led 10 employees in defining strategy and business plan for new projects.
- Coordinated all department functions for team of 300 employees.
- Provided direct support to Directors.
- Planned, renovated and fully equipped Ebola EOCs in Nigeria.
- Oversaw all activities in organization, with direct responsibility for procurement and building up eHealth's logistical capacity.
- Designed, supervised and equipped organization's new Headquarters.
- Developed and implemented the communication system between 10 States (WAN, LAN, VOIP, VTC).
Operations Manager / COO
ELECTRONIC CONNECTIONS LTD
Kano, Nigeria
02.2009 - 12.2013
- Monitored and maintained entire wireless network, including installation and upgrade, bandwidth control, server installation and technical support.
- Troubleshot and resolved Internet connectivity and general software and hardware issues.
- Collaborated with the global team to resolve IT support cases.
- Managed 12-member local IT team, allocating resources to ongoing projects and enforcing deadlines.
- Led the design and development of hardware / software upgrades and deployment of new services and products.
- Developed accurate development estimates and drafted project resource plans.
Manager
CEM NIGERIA LTD
Kano, Nigeria
06.2009 - 12.2009
- Managed and monitored all staff and client maintenance contracts.
- Developed Maintenance tracking sheets and records using Excell.
- Increased generator sales bu 10%.
- Manage client communications.
Education
Bachelor of Science - Computer And Communications Engineering
Lebanese International University
MSc Global Management -
The University Of Salford - United Kingdom
05.2018
Skills
- Strategic planning and execution
- ICT and Technology
- Data Collection and digitization
- Process improvements
- Project Management
- Operations management
- Business administration
- Business Development
- Strategies and goals
- Staff Development
- Policy Development
- Strategic Plan Implementation
- Strategic Partnership Management
- Program Monitoring
- Budget development, Procurement
- Budgeting, Project Management
- Operations management
Accomplishments
- Successfully led the Ebola response in west Africa.
- Successfully supported the state of Kano not he COVID=19 Pandemic.
- Setup of the Polio Emergency Operations Centers in Nigeria.
Timeline
Executive Director
EHealth Africa
06.2023 - Current
Director of Program Operations
eHealth Systems Africa
10.2020 - 06.2023
CEO & Founder
Gusto Restuarants
09.2020 - Current
Deputy Director of Operations
EHEALTH SYSTEMS AFRICA FOUNDATION
03.2015 - 10.2020
Department Manager, Operations
EHEALTH SYSTEMS AFRICA FOUNDATION
07.2014 - 01.2018
General Manager
EHEALTH SYSTEMS AFRICA FOUNDATION
01.2013 - 09.2014
Project Manager
EHEALTH SYSTEMS AFRICA FOUNDATION
11.2012 - 02.2015
Manager
CEM NIGERIA LTD
06.2009 - 12.2009
Operations Manager / COO
ELECTRONIC CONNECTIONS LTD
02.2009 - 12.2013
Bachelor of Science - Computer And Communications Engineering
Lebanese International University
MSc Global Management -
The University Of Salford - United Kingdom
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