ASUQUO Joseph Anwe

• Promote teamwork within the unit.
• Able to communicate network related issues effectively and in a comprehensible manner both to internal and external customer.
• Troubleshooting / managing of all Backhaul and INQ managed CE devices.
• Level 2 and Level 3 IP network related issues, such as switching, Routing and QOS
• Troubleshooting of IP/ MPLS connectivity issues on the core and Access network
• Support of all 3rd party vendors for both core and access links
• Support Field engineers for fault rectification to meet MTTR and SLA
• Troubleshooting of core and access transmission devices on the network
• High level IP routing and configuration on core and access devices (Routers and Switches).
• Escalating and supporting resolution of incidents that have exceeded MTTR and missed SLA.
• Managing own time and productivity effectively to meet service level requirements.
• Deliver a full spectrum of customer service support at 2nd/3rd level.
• Responsible for informing SM, 3rd partner vendors and team members about network performance and service availability.
• Focus on identifying opportunities to benefit customers and offer advice and guidance while responding to customer enquiries and solicit customer feedback to improve service and use negotiation skills to resolve conflicts.
• Proactively identify network issues prior to the outage so as to reduce escalation across the business.
• Ensure customer satisfaction through effective analysis and helping them to resolve issue on their link.

• Promote teamwork within the unit.
• Able to communicate network related issues effectively and in a
comprehensible manner both to internal and external customer.
• Troubleshooting / managing of all Backhaul and INQ managed CE
devices.
• Level 2 and Level 3 IP network related issues, such as switching,
Routing and QOS
• Troubleshooting of IP/ MPLS connectivity issues on the core and
Access network
• Support of all 3rd party vendors for both core and access links
Support Field engineers for fault rectification to meet MTTR and
SLA
• Troubleshooting of core and access transmission devices on the
network
• High level IP routing and configuration on core and access devices
(Routers and Switches).
• Escalating and supporting resolution of incidents that have exceeded
MTTR and missed SLA.
• Managing own time and productivity effectively to meet service
level requirements.
• Deliver a full spectrum of customer service support at 2nd/3rd level.
Responsible for informing SM, 3rd partner vendors and team
members about network performance and service availability.
• Focus on identifying opportunities to benefit customers and offer
advice and guidance while responding to customer inquiries and
solicit customer feedback to improve service and use negotiation
skills to resolve conflicts.
• Proactively identify network issues prior to the outage so as to
reduce escalation across the business.
• Analysed, monitored and optimised current system performance to
increase process efficiency.
• Engaged with upper management regularly with reports on project
status.
• Collaborated with clients, vendors and IT support staff during system creation, set up and maintenance.
• Worked collaboratively with team members on strategy and
discovery sessions to understand customer requirements, developing
targeted technical solutions with unique business value.
• Ensure customer satisfaction through effective analysis and helping
them to resolve issue on their link.

• Assist the NPO (Network, Planning and Operations) manager to achieve the corporate objectives.
• Responsible for configuring core and edge routers for design implementation as well as BTS integration.
• Documented as-builts for network architectures according to established processes and suggestions for work-flow improvements.
• Provide inputs to the departmental annual budget.
• Provide technological innovation to improve core network processes and network support for new products.
• Technical / Analysis and Problem Solving
• Constant review of core network design with a view to optimize the network.
• Strategic Insight and Integration
• Responsible for maintaining BGP peering with Upstream providers and downstream clients.
• Provide technical solutions to network issues escalated to the 2nd level.
• Responsible for maintaining policies on the bandwidth manager.
• Responsible for IP address planning and management of IP address database for the entire core network
• Team-lead for special core network projects.
• Training & knowledge sharing for junior engineers and other team members.
• Responsible for scheduling and implementing maintenance of core devices.
• Interpersonal, Relationship Management & Collaboration
• Liaise with 3rd party vendors to deliver projects.
• Partner with Service Deployment and Product Development teams to provide solutions to clients.
• Escalate service impacting issues outside span of control to the NPO Manager
• Deliver weekly reports on the status of the network Generate and submit periodic project and operational reports to the NPO Manager for informed decision making.
• Monitor the core network to provide 99% service availability.
• Recommend & Implement cost saving initiatives.

• Designing cost-effective connectivity solutions that meets new and evolving clients' requirements at all times.
• Responsible for ensuring excellent service delivery to all customers.
• Liaise with IP networks specialist to ensure new products and solutions are fully supported.
• Liaise with IP Specialist and Core Networks manager to design advanced routing and switching solutions for eStream Core Network
• Liaise with the Sales team and service delivery team to understand clients' requirement prior to service design stage.
• Facilitate peer review sessions to discuss project scope, budget and time of delivery.
• Prepare Bill of materials for client's solution design projects and systems integration.
• Act as second level escalation on service-related issues.
• Documentation of technical proposals.
• Provide leadership and technical expertise to other network engineers on the field.
• Strict compliance to Quality management system.
• Conform to policies, procedures and process on service deployment, etc

• Responsible for carrying out proper site survey with detailed documentation of the link analysis for both microwave RADIO and VSAT deployment;
• Establishing networking environment by designing system configuration and Installation of VSAT equipment using iDirect modems using iMonitor, iBuilder and iSite;
• Establishing networking environment by designing system configuration and Installation of Microwave radios (Ubiquiti and Cambium);
• Upgrading data network equipment to latest stable firmware releases;
• The design and implementation of new solutions and improving resilience of the current environment;
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization;
• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
• Reporting network operational status by gathering, prioritizing information and managing projects
• Configuration of routing and switching equipment for deployment as designated by the IP manager
• Responsible for testing and ensuring radio signal strength, and any other parameters in accordance to standard;
• Responsible for carrying out scheduled preventive and corrective maintenance exercise.
• Contributing innovative ideas to Team Lead on technical and operational issues.
• Remote support of on-site engineers and end users/ customers during installation.
• Remote troubleshooting and fault finding if issues occur upon initial installation.
• Liaising with project management team, 3rd line engineers and service desk engineers on regular basis.
• Interfacing with customers via email and phone for initial requirement capture.
• Prompt response to client complaints as reported by service desk team.

• Configuring routing and switching equipment for LAN services
• Support and Optimization of LAN links
• Resolution / Troubleshooting of Internet error messages, slow browsing and frequent disconnection
• Configuration of VLANs on Cisco Switches for LAN Management
• Devices software upgrade
• Administered, maintained and supported network systems to provide consistent security, availability and performance.
• Monitored and performed hardware and software upgrades to network devices and applications.
• Proper documentation of implemented services.