Ashley Onunkwor
Calgary,AB
Summary
Results-driven Retail Leader with a strong background in team management and customer service. Skilled in crisis management, scheduling, and loss prevention. Utilises Salesforce and merchandising strategies to enhance customer satisfaction and drive sales. Committed to utilising retail management expertise to contribute to organisational success.
Overview
6
6
years of professional experience
Work history
Assistant team leader
Dollarama
Kelowna
2023.07 - 2026.04
- Trained new staff in sales techniques and store procedures, fostering a knowledgeable team for improved customer service.
- Delegated tasks effectively, ensuring timely completion of projects and maintaining operational flow.
- Handled cash transactions accurately by following company cash handling policies.
- Managed returns, exchanges, and refunds in line with store policy.
- Built customer relationships to encourage repeat business and loyalty.
- Engaged customers in friendly conversation to identify individual needs.
- Provided welcoming first impressions for existing, new, and potential customers.
- Maintained up-to-date knowledge of current sales and promotions.
- Organised racks and shelves to enhance store visual appeal, contributing to increased customer engagement.
- Ensured adherence to health and safety regulations within the working environment, promoting a safe workspace for all team members.
Pharmacy Assistant
Loblaws Company
2020.02 - 2022.08
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Collaborated with healthcare professionals to enhance patient care by addressing inquiries regarding medications and dosages.
- Increased sales by providing expert advice on over-the-counter medications and products.
- Managed inventory, ensuring optimal stock levels and monitoring expiration dates for medication safety.
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Provided support during immunization clinics, contributing to improved public health outcomes within the community.
- Welcomed customers with a friendly smile and offered assistance. and responded to questions with friendly, knowledgeable assistance.
Education
Bachelor of Science - Biochemistry
University of British Columbia
KelownaHigh School Diploma -
Notre Dame High School
Calgary, ABSkills
- Salesforce
- Retail leadership
- Loss prevention
- Merchandising
- Communication
- Customer service
- Scheduling
- Crisis management
- Till management
- Multitasking
- Company policy knowledge
- Leadership
- Communication
- Patience
- Bagging items
- Till management
Languages
English
Languages
2
References
References available upon request.
Timeline
Assistant team leader
Dollarama
2023.07 - 2026.04
Pharmacy Assistant
Loblaws Company
2020.02 - 2022.08
High School Diploma -
Notre Dame High School
Bachelor of Science - Biochemistry
University of British Columbia