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ASHAOLU RAPHEAL TOYIN
15, Adiatu Area, Off Ilorin Express,Ogbomosho.,Oyo
Summary
Result oriented individual with hands-on experience in the banking industry on finance and corporate administration. Excellent communicator with a keen eye for details and process improvement. Committed to providing excellent services under finance and company best practices.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service officer (Executive Trainee)
GUARANTY TRUST BANK, OYO
02.2019 - Current
- Provide splendid customer services to customers in a friendly and courteous manner at all times
- Coach tellers on customer approach and product identification to ensure a system-wide efficiency improvement and achieve quality service delivery
- Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Inform and suggest new banking products to customers
- Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank.
Transaction Officer
GUARANTY TRUST BANK, INTEGRATED CORPORATE SERVICES LIMITED, PLATEAU STATE
06.2014 - 02.2019
- Processed standard teller transactions for customers including; deposits and withdrawals, funds transfer, clearing instruments, and other remittances
- Responded promptly to inquiries and assisted in resolution, referring complex issues to management and improving customer satisfaction.
Receptionist
THE MISSOURI HOTEL
12.2013 - 06.2014
- Promptly executed general administrative tasks, including receiving bookings and reservations and resolution of housing problems
- Researched and developed strategies to boost service delivery and impression in roles
- Facilitated growth-based relationships which improved guest-staff relationships.
Teacher(NYSC)
COMMUNITY SECONDARY SCHOOL, UMUMBA NDUINO
ENUGU
01.2011 - 01.2012
- Fostered an environment conducive for learning mathematics and guide per scheme and course contents as made available by the school
- Effectively assisted in the administration, programs implementation, and implementation of appropriate resources to ensure that the operations of learning run smoothly.
Education
Bsc - Business Management
National Open University (NOUN)
Ilorin Campus 09.2021 - 10.2022
Higher National Diploma - Statistics
The Federal Polytechnic
Bida, Niger State 09.2008 - 10.2010
National Diploma - Statistics
The Federal Polytechnic
Bida, Niger State 08.2005 - 09.2007
Skills
Ability to use the computer efficiently and also learn how to use new softwareundefined
Accomplishments
- Certified Secure Computer User V2 organized by EC-Council | Aug, 2017
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Bsc - Business Management
National Open University (NOUN)
09.2021 - 10.2022
Customer Service officer (Executive Trainee)
GUARANTY TRUST BANK, OYO
02.2019 - Current
Transaction Officer
GUARANTY TRUST BANK, INTEGRATED CORPORATE SERVICES LIMITED, PLATEAU STATE
06.2014 - 02.2019
Receptionist
THE MISSOURI HOTEL
12.2013 - 06.2014
Teacher(NYSC)
COMMUNITY SECONDARY SCHOOL, UMUMBA NDUINO
01.2011 - 01.2012
Higher National Diploma - Statistics
The Federal Polytechnic
09.2008 - 10.2010
National Diploma - Statistics
The Federal Polytechnic
08.2005 - 09.2007
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