Dynamic Information Technology Specialist with extensive experience in optimizing IT operations, supporting end users, and driving cybersecurity initiatives within consulting environments. Expertise in delivering comprehensive technical support, troubleshooting complex hardware and software issues, and enhancing digital processes to align with organizational goals. Proven track record of successfully leading projects from inception to completion while fostering collaboration across teams to ensure seamless technology integration. Committed to leveraging innovative solutions that contribute to overall business growth and operational efficiency.
Hi, I’m
Asagha-mkpo Bassey
Information Technology Specialist
Lagos State
Summary
Overview
2
Languages
3
Certifications
6
years of professional experience
Work History
Tamy Consulting Nigeria Limited
IT & HR Support
02.2025 - Current
Job overview
- Resolved 5-10 support tickets weekly for hardware, software, email, printer, and network issues.
- Deliver desktop, printer, and peripheral support to keep daily HR and business operations moving.
- Resolve 5-10 support tickets per week across hardware, software, email, printer, and network issues.
- Delivered desktop, printer, and peripheral support to ensure smooth HR and business operations.
- Respond to email server spam attacks by deploying antivirus protection, VPN access, and cybersecurity awareness measures.
- Maintained IT service management records, asset inventory, and coordinated with vendors for ongoing support tasks.
Tamy Consulting Nigeria Limited
IT Support & Project Support
01.2023 - 07.2023
Job overview
- Resolved 1-5 IT support tickets per shift through the internal ticketing platform and remote support tools.
- Resolved 1-5 IT support tickets per shift, ensuring timely resolution and user satisfaction through effective use of internal ticketing platform and remote support tools.
- Managed internal IT tickets, translating user issues into actionable troubleshooting steps and ensuring timely follow-up for improved user experience.
- Maintained email server by troubleshooting issues with hosting providers using WHM, ensuring reliable communication for all users.
- Improved tracking accuracy by standardizing Excel and Google Workspace records for HR and operations workflows.
Tamy Consulting Nigeria Limited
Information Technology Intern
03.2022 - 09.2022
Job overview
- Maintained IT documentation, ensuring accurate log files, troubleshooting records, and access documentation to support efficient operations.
- Coordinated vendors for hardware procurement and internet services, facilitating timely technical support activities.
- Maintained IT documentation, including log files, troubleshooting records, and access documentation.
Tamy Consulting Nigeria Limited
Administrator Intern
08.2021 - 09.2021
Job overview
- Designed recruitment flyers and job adverts in Canva to enhance visibility and attract qualified candidates.
- Coordinated team meetings and calendars to facilitate communication and minimize scheduling conflicts.
- Produced internal reports and document drafts to aid in informed, timely administrative decision-making.
- Supported cross-functional communication by preparing materials, sharing updates, and keeping stakeholders informed.
- Designed recruitment flyers and job adverts in Canva to support talent acquisition campaigns.
Techbango
IT Intern
03.2021 - 08.2021
Job overview
- Documented meeting minutes, requirements, and action items to facilitate informed technical and operational decisions.
- Diagnosed hardware, software, and network issues to restore access and improve user productivity.
- Performed system updates and performance checks to keep desktop environments stable and responsive.
- Captured user requests and service notes to maintain organization and traceability of support work.
- Organized records and follow-up details for operational review to streamline recurring technical reporting.
Education
Babcock UniversityOgun State
Bachelor of Science from Information Technology
07-2024
University Overview
Skills
IT support & troubleshooting
IT service management
Technical documentation & reporting
Network & connectivity support
HR systems & IT operations
Remote support tools
Help desk ticketing
Desktop support
User account support
Printer & peripheral support
End-user training
Incident management
Change management
IT asset inventory management
Vendor coordination
Process documentation
Certification
Junior Cybersecurity Analyst (CISCO)
Timeline
IT & HR Support
Tamy Consulting Nigeria Limited
02.2025 - Current
IT Support & Project Support
Tamy Consulting Nigeria Limited
01.2023 - 07.2023
Information Technology Intern
Tamy Consulting Nigeria Limited
03.2022 - 09.2022
Administrator Intern
Tamy Consulting Nigeria Limited
08.2021 - 09.2021
IT Intern
Techbango
03.2021 - 08.2021
Babcock University
Bachelor of Science from Information Technology