Summary
Overview
Work History
Education
Skills
Websites
Activities
Timeline
Generic

Eze Chinenye Glory

Virtual Assistant
Alimosho

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Virtual Assistant

Product Varsity
10.2021 - 7 2023
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Monitored over 50 emails per day, organised inbox, and prioritised messages for supervisor.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Answered and screened over 50 calls per day to provide information, schedule appointments and take detailed messages.
  • Conferred with customers by telephone, chat or email to provide information.
  • Upheld highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Organised and managed team tasks using Trello and Asana.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
  • Managed CRM input, exports and clean up.
  • Uploaded files for team use on Google Suite and SharePoint.

Virtual Assistant

Eden360
09.2020 - 08.2021
  • Monitored over 50 emails per day, organized inbox, and priortized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.
  • Answered and screened over 100 calls per week to provide information, schedule appointments and take detailed messages.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Upheld highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Managed CRM input, exports and clean up.
  • Coordinated Skype calls across multiple time zones.
  • Uploaded files for team use on Google Suite and SharePoint.

Administrative Assistant

Prodevs
7 2019 - 8 2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.

Education

Bachelor of Sciences - Biochemistry

Namdi Azikwe University
Awka
01.2014 - 04.2018

Skills

Administrative Support

Activities

  • Networking
  • Boardgames
  • Travelling

Timeline

Virtual Assistant

Product Varsity
10.2021 - 7 2023

Virtual Assistant

Eden360
09.2020 - 08.2021

Bachelor of Sciences - Biochemistry

Namdi Azikwe University
01.2014 - 04.2018

Administrative Assistant

Prodevs
7 2019 - 8 2020
Eze Chinenye GloryVirtual Assistant