Eze Chinenye Glory
Virtual Assistant
Alimosho
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Virtual Assistant
Product Varsity
10.2021 - 7 2023
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Monitored over 50 emails per day, organised inbox, and prioritised messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Answered and screened over 50 calls per day to provide information, schedule appointments and take detailed messages.
- Conferred with customers by telephone, chat or email to provide information.
- Upheld highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Organised and managed team tasks using Trello and Asana.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Managed CRM input, exports and clean up.
- Uploaded files for team use on Google Suite and SharePoint.
Virtual Assistant
Eden360
09.2020 - 08.2021
- Monitored over 50 emails per day, organized inbox, and priortized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened over 100 calls per week to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Upheld highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Managed CRM input, exports and clean up.
- Coordinated Skype calls across multiple time zones.
- Uploaded files for team use on Google Suite and SharePoint.
Administrative Assistant
Prodevs
7 2019 - 8 2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
Education
Bachelor of Sciences - Biochemistry
Namdi Azikwe University
Awka 01.2014 - 04.2018
Skills
Administrative Support
Data Entry
Filing
Mail handling
Microsoft Excel
Microsoft Word
Customer Service
Computer Proficiency
Appointment Scheduling
Microsoft Office Suite
Social media knowledge
Scheduling and calendar management
Activities
- Networking
- Boardgames
- Travelling
Timeline
Virtual Assistant
Product Varsity
10.2021 - 7 2023
Virtual Assistant
Eden360
09.2020 - 08.2021
Bachelor of Sciences - Biochemistry
Namdi Azikwe University
01.2014 - 04.2018
Administrative Assistant
Prodevs
7 2019 - 8 2020