ARTHUR OSAGIE
Lagos
Summary
Result driven and certified CRM Specialist with over six years of proven experience in sales, cold calling and telesales. Adept at leveraging CRM systems to optimize customer engagement, streamline sales processes and drive revenue growth. Skilled in identifying client's needs, closing deals and building long term relationships through strategic communication and data driven insight. Experienced in providing top-notch client support and improving workflow rates among team members. Demonstrates exceptional problem solving abilities and a commitment to exceeding targets in a fast paced environment. Well versed in sales automation tools and passionate about delivering exceptional customer experience that fuel business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales/Leads Generation
Scalable Hire
Lagos, Nigeria
08.2025 - Current
- Approach customers and engage in conversation through use of effective interpersonal and people skills.
- Exceeds customer satisfaction by finding creative solutions to problems.
- Complete day-to-day duties accurately and efficiently.
- Work successfully with diverse group of coworkers to accomplish goals and address issues relating to our products and services.
Sales Support/CRM Specialist
Phynix Global Touch Limited
Lagos
03.2024 - Current
- Migrated and cleaned large datasets into HubSpot and Salesforce for multiple departments.
- Automated lead nurturing and follow-up sequences to improve conversion efficiency.
- Collaborated with stakeholders to align CRM setup with sales and logistics processes.
- Provided remote CRM support, troubleshooting, and continuous improvement plans.
Sales Team Lead
Phynix Global Touch Limited
Lagos
01.2022 - 02.2024
- Act as a liaison between the field sales team and backend support units to ensure smooth execution of freight deals.
- Monitor sales pipeline activity, track progress on deals, and proactively flag delays.
- Support the sales team with documentation, reporting, and compliance related to freight forwarding transactions.
- Ensure all client engagements and transactions align with internal credit and risk.
- Maintained accurate records of conversations, lead status, and sales progress in the CRM system.
- Collaborated with the operations and customer service teams to ensure seamless onboarding of new clients.
- Compile, spool, and analyze sales performance data to generate actionable insights for leadership.
Sales Executive
Futeg International Limited
Lagos
01.2019 - 11.2021
- Developed and implemented robust sales pipelines through inbound and outbound lead generation strategies as well as referrals, thereby increasing overall sales opportunities.
- Improved customer satisfaction and loyalty by crafting a customer-oriented sales strategy targeted toward potential customers.
- Researched competitors' products, pricing, promotions, rating, and usage performance, while evaluating competitors' strategies which help in optimizing company sales strategies.
- Acquired over 10 customers monthly through telemarketing, email marketing, referrals, and direct contacts.
- Utilized CRM systems to track sales progress and develop personalized follow-up plans for leads and customers, resulting in a 15% increase in conversion rates.
- Planned and presented sales presentations to potential customers, increasing new business acquisitions by 50%.
Sales and Customer Representative
Fynix Limited
Lagos
01.2016 - 12.2018
- Responds to customer complaints, inquiries and needs via phone call, email and chat in a timely and professional manner, thereby increasing customer satisfaction by 12%.
- Build and maintain strong relationships with existing customers, ensuring repeat business and customer loyalty.
- Respond to customer inquiries via phone, email, or chat, providing timely and accurate information.
- Monitor order status and provide customers with updates on their orders, including shipping and delivery information.
- Negotiate pricing, terms, and conditions to close sale deals while ensuring profitability.
- Maintain detailed records of customer interactions, orders, and feedback in a CRM system.
Education
Bachelors - Electrical /Electronic Engineering
Ambrose Alli University
Ekpoma, Edo State01.2013
Skills
- Consultative Sales Technique
- Telemarketing/Cold Calling
- Sales Prospecting
- Lead Generation
- Email Marketing
- Customer Relationship Management
- Strategic Negotiation
- Business Development
- Administrative Support
- Project Management
- Appointment Scheduling
- Customer Service
- Social Media Management
- IT support
- Ai Associate
- Customer service
Certification
- Certified Salesforce administrator
- Sales Cloud consultant
- Service Cloud consultant
- AI associate
- Customer relationship management
- Lead generation foundation
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Sales/Leads Generation
Scalable Hire
08.2025 - Current
Sales Support/CRM Specialist
Phynix Global Touch Limited
03.2024 - Current
Sales Team Lead
Phynix Global Touch Limited
01.2022 - 02.2024
Sales Executive
Futeg International Limited
01.2019 - 11.2021
Sales and Customer Representative
Fynix Limited
01.2016 - 12.2018
Bachelors - Electrical /Electronic Engineering
Ambrose Alli University