ARONIMO JOHNSON ADEDEJI
Dakata
Summary
Detail-oriented Banking and IT professional with 3 and a half years of experience in Foreign Exchange operations and remittance services. Expertise in teller operations, FX cash handling, and compliance with regulatory standards. Leverages technology to enhance accuracy and efficiency in banking processes, ensuring exceptional customer service in fast-paced environments. and also a skilled Customer Service officer with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
United Bank for Africa (UBA)
2025 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and account management at United Bank for Africa.
- Handled and resolved customer complaints efficiently, ensuring a positive customer experience.
- Resolved customer complaints by employing effective communication and problem-solving techniques, enhancing customer satisfaction.
- Educated clients about banking products and services to enhance their understanding.
- Collaborated with team members to streamline service delivery, contributing to improved customer satisfaction.
- Provided account information and answered customer inquiries in a timely manner.
- Provided support during branch operations to ensure a smooth customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
FX Teller / Remittance Officer
United Bank for Africa (UBA)
2022 - 2025
- Executed foreign exchange transactions, ensuring compliance with CBN regulations and bank policies to facilitate smooth trading operations.
- Processed local and international remittance transactions with a focus on accuracy and timeliness, fully adhering to regulatory standards.
- Handled high-volume cash deposits, withdrawals, and FX payments with zero tolerance for discrepancies.
- Processed customer transactions accurately and efficiently.
- Performed daily cash balancing, end-of-day reconciliation, and vault management.
- Utilized core banking and remittance systems to process transactions and generate reports.
- Delivered exceptional customer service, protecting customer data and confidentiality to enhance customer trust and satisfaction.
- Supported branch targets through efficient service delivery and strong customer relationships.
Investment Marketing Manager
Oxford International Group of Companies
2020 - 2021
- Delivered tailored financial advisory services to private and corporate clients, enhancing their investment strategies.
- Guided clients in making informed investment decisions on shares, bonds, and investment trusts, contributing to portfolio diversification.
- Developed and nurtured positive relationships with clients through regular meetings and feedback.
- Maintained relationships with key customers through regular communication.
- Oversaw social media platforms to foster audience engagement and drive brand awareness.
Bulk Teller
First City Monument Bank (FCMB)
2017 - 2018
- Processed bulk cash and cheque deposits from commercial customers and banking centers.
- Ensured adherence to established banking procedures and control standards.
- Maintained accurate transaction records and supported branch operations.
Customer Service Attendant / Sales Representative
Globacom Nigeria
2012 - 2014
- Attended to customer complaints and provided effective solutions.
- Promoted new products and services to customers.
- Supported sales and customer retention initiatives.
- Assisted customers with inquiries and provided accurate product information.
- Maintained up-to-date knowledge of company services and promotions for effective support.
- Engaged with customers to gather feedback for continuous service improvement.
- Provided assistance to customers with product selection, inquiries, and complaints.
Education
Bachelor of Science (B.Sc.) - Computer Science
Ahmadu Bello University (ABU)
Zaria09-2025
Higher National Diploma (HND) - Computer Science
Kogi State Polytechnic
11-2019
National Diploma (ND) - Computer Science
Kogi State Polytechnic
10-2017
West African Senior School Certificate (WAEC) -
Pathfinder Comprehensive College
01-2012
Skills
- Customer Service
- Transaction Support
- Payment Processing
- Cash Handling
- Customer Cash Transactions
- Banking Software
- Account Reconciliation
- Cash Management
- Client Verification
- Regulatory Awareness
- Compliance Awareness
- Customer Transactions
- Product Knowledge
- Data Integrity
- Operational Efficiency
- Problem Solving
- Team Collaboration
- Communication
- IT Skills
- Microsoft Word
- Excel
- PowerPoint
- Internet Applications
- Data confidentiality
- Data confidentiality
Languages
- Yoruba
- Hausa
- English
- Yoruba
- Hausa
Personal Information
- Date of Birth: 06/04/1996
- Nationality: Nigerian
- Marital Status: Single
References
Available on request
Hobbies and Interests
- Participating in social activities
- Football
- Music
- Internet research
Achievements And Awards
Consistently recognized for accuracy and integrity in cash handling roles.
National Service
National Youth Service Corps (NYSC), 2022
Accomplishments
- Customer-oriented staff 2024
Timeline
Customer Service Representative
United Bank for Africa (UBA)
2025 - Current
FX Teller / Remittance Officer
United Bank for Africa (UBA)
2022 - 2025
Investment Marketing Manager
Oxford International Group of Companies
2020 - 2021
Bulk Teller
First City Monument Bank (FCMB)
2017 - 2018
Customer Service Attendant / Sales Representative
Globacom Nigeria
2012 - 2014
Bachelor of Science (B.Sc.) - Computer Science
Ahmadu Bello University (ABU)
Higher National Diploma (HND) - Computer Science
Kogi State Polytechnic
National Diploma (ND) - Computer Science
Kogi State Polytechnic
West African Senior School Certificate (WAEC) -
Pathfinder Comprehensive College