ARINZE FRANCIS ALANEME
Ijeshatedo
Summary
Senior Applications Development Analyst experienced in cloud computing, DevOps procedures, network administration, and full-stack software development. Delivered innovative solutions that enhanced registrar services and streamlined operations, driving organisational success through emerging technologies. Fostered team collaboration and knowledge sharing to improve client satisfaction and operational workflows.
Overview
1
1
Certification
9
9
years of professional experience
Work History
SENIOR APPLICATIONS DEVELOPMENT ANALYST
Nigeria Internet Registration Association (NiRA)
07.2023 - Current
- Developed and implemented innovative solutions to improve registrar services and streamline operations such as membership management platform for NiRA members, a customized .NG WHOIS search engine, and a premium domain name bidding platform, a domain registration portal, a domain statistics analysis portal to mention but a few.
- Automated internal operations include leave, travel, and requisition processes using Microsoft SharePoint. This led to a large decrease in administrative overhead and an increase in workflow efficiency.
- Improved voting procedures to enable transparent and effective voting process, by creating an online voting platform for the NiRA Executive Board of Directors Election and then integrated into the membership management platform.
- Facilitated policy implementation for the NiRA Constitution Review Process, by developing an online platform for Constitution Resolution Ballots, allowing stakeholders to effectively participate in policy decisions.
- Proactively supplied technical support by acting as a subject matter expert for DNS-related queries, consistently delivering accurate and timely assistance to internal teams and external stakeholders, ensuring uninterrupted domain services.
- Encouraged knowledge sharing by facilitating several technical training courses on domain registration policies and guidelines, giving participants the skills they needed to handle registration procedures successfully.
- Contributed to infrastructure management to keep the registry server and other servers that NiRA uses, maintained and managed, guaranteeing dependable services and reducing downtime.
- Supported project development, execution and regulatory compliance by helping to construct the 2019 Computer Professional (Registration Council of Nigeria) (CPN) election platform.
- Assured technical preparedness by providing technical support for training and making sure all equipment ran well and allowing participants to have productive learning experiences.
- Improved network security to protect organizational assets and lessen possible threats, using network monitoring software and other tools. This improved network security and performance.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Facilitated seamless transitions during system upgrades or migrations through clear communication and user education efforts.
- Collaborated with cross-functional teams to resolve complex technical problems and deliver prompt solutions.
- Developed a comprehensive knowledge base, enabling faster response times for common support queries.
- Conducted regular training sessions on new products or services to stay current with industry developments.
- Participated in professional development opportunities to stay current with industry trends and best practices, always ensuring top-quality service delivery.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
TECHNICAL SUPPORT
Nigeria Internet Registration Association (NiRA)
09.2019 - 06.2023
- Ensured optimal product integration by providing timely and accurate technical support to customers.
- Enhanced team productivity with comprehensive training programs and technical support resources.
- Provided technical support to end-users, resolving issues promptly while enhancing customer satisfaction.
- Provided expert technical support, resolving critical production issues in a timely manner.
- Confirmed adherence to company policies and procedures while providing outstanding technical support services.
GRADUATE INTERNSHIP
Nigeria Internet Registration Association (NiRA)
04.2019 - 09.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
SITE ASSISTANT MANAGER
Chivont Unique Concept
05.2017 - 03.2019
- Spearheaded procurement process for essential materials, supporting continuity in workflow.
- Maintained optimal condition of operational equipment, ensuring reliability in operations.
- Fostered team collaboration, enhancing completion of daily tasks and projects.
Education
BACHELOR OF TECHNOLOGY - Information Technology
Federal University of Technology Owerri (FUTO)
Owerri, Imo State, Nigeria01-2016
WEST AFRICAN SENIOR SECONDARY EXAMINATION COUNCIL -
Akintan Grammar School
Lagos, Nigeria01-2010
Skills
- Software development
- Application troubleshooting
- DNS management
- Security analysis
- Integration management
- Operational support
- User experience design
- Project coordination
- Business processes
- Technical expertise
- Analytical thinking
- Problem-solving
- Client service
- Relationship management
- Team Leadership
- Domain registration
Certification
- ITIL Foundation V4 Certificate in IT Service Management, Axelos Global
- Meta Front-End Developer Professional Certificate, Coursera
- AZ-104: Microsoft Azure Administrator, Kodekloud
- Terraform for Azure, Udemy
- Certified in Cybersecurity, (ISC)²
- Data Analysis - Advanced Excel & Power BI, Piston & Fusion Business Academy
- ALX-T Cloud DevOps Engineer, Udacity
- Network Defense Professional, FibreTrain Academy
- DNSSEC deployment, ICANN ccNSO
- Network Operation Security (Security, Stability and Resiliency) Webinar, ICANN ccNSO
- Cloud Computing, Udemy
- Introduction to Root Server System (RSS) Webinar, ICANN ccNSO
- Migration to Cloud Computing, Udemy
- .NG Domain Resellers Entrepreneurship, NiRA
- Website Design Workshop Using Wordpress, NiRA
- Cisco Certified Network Associate (CCNA), i-Class Computer Academy
Timeline
SENIOR APPLICATIONS DEVELOPMENT ANALYST
Nigeria Internet Registration Association (NiRA)
07.2023 - Current
TECHNICAL SUPPORT
Nigeria Internet Registration Association (NiRA)
09.2019 - 06.2023
GRADUATE INTERNSHIP
Nigeria Internet Registration Association (NiRA)
04.2019 - 09.2019
SITE ASSISTANT MANAGER
Chivont Unique Concept
05.2017 - 03.2019
BACHELOR OF TECHNOLOGY - Information Technology
Federal University of Technology Owerri (FUTO)
WEST AFRICAN SENIOR SECONDARY EXAMINATION COUNCIL -
Akintan Grammar School