ARINZE EMMANUEL IZUCHUKWU
Digital Sales Manager
Nnewi,Anambra
Summary
Excellent interpersonal skills, ability to work with little or no supervision, ability to work under pressure, impeccable character & integrity, result oriented, team player, pace setter and goal netter. Goal-oriented manager with distinguished experience in banking industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Performance-oriented Sales Leader offering exceptional record of achievement over 9 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level product manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Digital Sales Manager
United Bank
Nnewi, Anambra
08.2021 - Current
- Interviewed, recruited and trained agents for the banks for the purpose of financial inclusion.
- Supervised digital banking sales and business within Eight (8) branches of United Bank for Africa.
- Responsible for creating digital media platforms for marketing and agencies and advertising firms with the goal of increasing revenue
- Serving as an industry expert to educate customers in decision making to build and rapport by keeping up with the trends to breakdown barriers and close sales
- Utilize consultative sales skills to assess clients needs and educate on the power of digital media and advertising to enhance business opportunities.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Facilitated business by implementing practical networking techniques.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Drove sales by developing multi-million dollar contract sales.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Cash Management Officer
United Bank For Africa, UBA
Nnewi, Anambra
04.2021 - 07.2021
- Proper and accurate balancing of cash transactions
- Cross-selling banks digital products/services
- Receipt of cash and daily preparation of cash proof
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Created financial dashboards to provide insights into key performance indicators.
- Established and checked coding procedures, monitored reports and updated internal files.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Developed strategic plans for day-to-day financial operations.
- Conducted financial due diligence on potential investments and acquisitions.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Supported financial director with special projects and additional job duties.
- Designed and maintained financial models to identify and measure risks.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Utilized financial software to prepare consolidated financial statements.
Customer Service Officer, Operations Department
United Bank For Africa
Nnewi, Anambra
01.2020 - 08.2021
- Provide effective and timely service to customers by demonstrating a customer friendly disposition at all times as per customer service charter/TAT/SLAs and standards
- Review account opening documents and ensure timely opening of all accounts on the system for all requests with the required documents or with the appropriate deferrals
- Prepare and submit both internal and external reports to relevant stakeholders as required from time to time
- Accurately and timely; process standing instructions, customers' cheque, card requests and ascertain ultimate delivery of and cards to the customer
- Respond to Reference letters as per SLA/set standards/ TAT
- Account management and reactivation
- Cross-selling bank products to potential customers in the event of Accounts Management and Reactivation as well recommending potential customers to the Business Team
- Maintain effective utilization of physical assets at the customer service unit (File cabinets, Till boxes etc.) in line with physical assets utilization guidelines
- Maintain up-to-date registers for customers' transactions and instructions as required in line with existing policies and procedures
- Adhere strictly to all bank internal and regulatory controls including those over customer records for zero fraud tolerance/error rates
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Established and accurately prepared customers accounts to complete new purchases.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Completed data entry to record call notes, suggestions and questions.
- Communicated with clients regarding account services, statements, and balances.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Trained in conversational Language to enhance service of Type customers.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Updated account information to maintain customer records.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Teller Officer
United Bank For Africa
Nnewi, Anambra
05.2019 - 12.2020
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Identified talented potential employees through active recruiting and in-depth interview process.
- Received checks for deposits, entered information into database and issued receipts.
- Managed branch vault by verifying accuracy of cash transactions.
- Executed various customer deposits, withdrawals and money orders.
- Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
- Used bank database and finacle to record transactions.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
- Provided clients with general information on account opening.
- Motivated tellers to achieve sales and service goals with continuous coaching.
- Trained and coached over twenty (20) tellers on banking operations to provide exceptional customer service.
- Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
- Greeted patrons and asked questions to better assess client needs.
- Managed inventory by tracking and ordering bank supplies, equipment and documents.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted with training of new tellers on policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Supervisor in Training
UCB Micro, Finance Bank Limited
Umunya, Anambra
01.2019 - 04.2019
- Created sales reports for management staff, using data from reports to create sales forecasts.
- Assisted in establishing sales objectives by forecasting and developing annual sales quotas for regions and territories, and projecting expected sales volumes and profits for existing and new products.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time cards.
- Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
- Partnered with management to coach, discipline and manage employees.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Identified and communicated local insight and competitive activity to influence sales plans and tactics.
- Drove process improvement strategies through lean processes and methodologies.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in leading each shift by delegating duties and assigning specific tasks to over Fifteen (15) employees.
Administrative Officer
Kogi State Ministry Of Finance
Lokoja, Kogi
12.2017 - 09.2018
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Delivered performance reviews, recommending additional training or advancements.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted development and implementation of new administrative procedures.
- Managed department budgets and generated financial reports for management review.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
Debt Recovery Officer
UCB Microfinance Bank Limited
Umunya , Anambra
01.2014 - 11.2017
- Devising strategies to monitor and ensure repayment of all loans and advances within the agreed period immediately they are disbursed
- Ensuring full recovery of all loans and advances
- Ensuring continuous monitoring of all credits being disbursed so as to avoid non-performing status
- In charge of all financial lease products financed by the institution.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Documented customer payment interactions and account statuses for future reference.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Identified and contacted customers with overdue accounts to address payment status.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Maintained consistently high success rate of collecting on overdue accounts.
- Collaborated with other departments to verify customer compliance with payment plans.
- Collected on delinquent accounts to reduce overdue balances.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Researched billing errors and discrepancies to initiate corrective action.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed and documented collection procedures and policies to comply with government regulations.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Established relationships with customers to encourage payment of delinquent accounts.
- Generated and distributed monthly customer statements.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Prepared and submitted legal documents to initiate court proceedings.
- Entered client details and notes into system for interdepartmental access and review.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Analyzed customer financial records to determine appropriate payment plan.
- Investigated customer credit references and approved credit lines.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
Education
MBA - Banking and Finance
University of Nigeria Nsukka
Enugu, Nigeria. 09.2020 - 06.2023
Higher Diploma - Banking & Finance
Federal Polytechnic Oko Anambra State
Anambra, Nigeria. 09.2014 - 06.2016
National Diploma - Banking and Finance
Federal Polytechnic Oko Anambra State
Anambra, Nigeria. 09.2012 - 06.2013
Skills
Analytical skills/problem solving
Attention to details Good interpersonal skills Fast & error free processingTeam building/conflict management Leadership/influencingNew Business Development
Direct sales
New Business Development
Solution selling
Territory Management
Review of contracts
Strategic planning
Database Management
B to B sales
Strategic account development
Accomplished manager
Sales processes
Account management
Extensive personal network
Systems and software programs
Trained in consumer marketing
Coaching and mentoring
Business development and planning
Analytical problem solver
Sales presentations
Sales Reporting
Affiliations
- Chattered Institute of Bankers in Nigeria.
- Rotary International
Timeline
Digital Sales Manager
United Bank
08.2021 - Current
Cash Management Officer
United Bank For Africa, UBA
04.2021 - 07.2021
MBA - Banking and Finance
University of Nigeria Nsukka
09.2020 - 06.2023
Customer Service Officer, Operations Department
United Bank For Africa
01.2020 - 08.2021
Teller Officer
United Bank For Africa
05.2019 - 12.2020
Supervisor in Training
UCB Micro, Finance Bank Limited
01.2019 - 04.2019
Administrative Officer
Kogi State Ministry Of Finance
12.2017 - 09.2018
Higher Diploma - Banking & Finance
Federal Polytechnic Oko Anambra State
09.2014 - 06.2016
Debt Recovery Officer
UCB Microfinance Bank Limited
01.2014 - 11.2017
National Diploma - Banking and Finance
Federal Polytechnic Oko Anambra State
09.2012 - 06.2013