Arinze Okafor
Abuja,Nigeria
Summary
Innovative IT professional with knack for streamlining systems and enhancing operational efficiency. Spearheaded multiple projects that improved network security and reduced downtime, resulting in increased productivity. Known for fostering collaborative team environments and delivering strategic IT solutions aligned with business goals.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Information Technology Manager
Heartland Alliance LTD/GTE
12.2022 - 04.2025
- Budgeting and Resource Management: Managing the IT budget and allocating resources for various projects and operational needs
- Data Security and Cybersecurity – Develop strategy to detect, prevent and remediate cyber threats such as Data breach, Virus, Malware and Ransomware attack
- Developing IT workplan: Developing IT workplan for the unit and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
- Regulations & Compliance: Developing and implementing IT policy and best practice guides for the organization and ensuring that the organization complies with external IT regulations
- Managing information technology and computer systems: Controlling and evaluating IT and electronic data operations of the organizations
- Conducting regular system audits; Running and sharing regular operation system reports with senior management; Overseeing and determining timeframes for major IT activities, projects, and programs
- Implementing training schedules: implementing training schedule for all members of the team, and on occasion for other employees; participate in orientation of new employees and conduct cybersecurity training for all employees
- IT Infrastructure: Overseeing the maintenance and optimization of the organization's IT infrastructure, including networks, servers, storage, and other hardware components
- Cloud Computing: Oversees and manages the cloud account of the organizations which include Microsoft Azure, AWS, Cisco account etc
- Team Leadership and Development
- Investing in the professional growth of team members by identifying training opportunities, certifications and skillset required by team members
- Devised strategies for system improvements which resulted in enhanced system reliability.
- Implemented cybersecurity measures, ensuring data protection for clients.
- Oversaw all network infrastructure upgrades, ensuring minimal downtime during transitions.
- Managed a team of technical support staff to provide excellent customer service.
- Collaborated with senior management to align IT strategy with organisational goals.
- Monitored performance of IT systems regularly to identify areas of improvement.
- Ensured compliance with regulatory standards through regular audits and assessments.
- Introduced cloud computing solutions to improve accessibility and collaboration between teams.
- Negotiated contracts with suppliers to ensure best value for money.
- Successfully managed budgeting for IT department, optimising resource allocation whilst reducing costs.
- Established disaster recovery plans, minimising potential business interruptions from unexpected incidents.
- Improved efficiency by implementing new IT systems and processes.
- Coordinated with external vendors for procurement of necessary hardware and software.
- Led the automation process for routine tasks, increasing overall productivity.
IT Officer
Heartland Alliance LTD/GTE
03.2020 - 12.2022
- Ensured consistent uptime with diligent server monitoring and management.
- Managed vendor relationships to procure high-quality IT equipment at competitive prices.
- Enhanced system functionality by updating software and troubleshooting hardware issues.
- Oversaw installation of new servers, ensured uninterrupted service provision.
- Mitigated potential threats with proactive risk assessments and rectification plans.
- Revamped outdated websites using modern frameworks for improved usability.
- Collaborated with cross-functional teams, ensured alignment of IT goals with broader business strategies.
- Strengthened IT infrastructure with regular system updates and patches.
- Provided user training to ensure optimal system utilisation.
- Organised periodic IT audits, maintained compliance with industry regulations.
- Designed secure networks for enhanced data protection.
- Diagnosed and troubleshot software and hardware faults in person and by phone.
- Implemented robust security measures for safeguarding sensitive information.
- Worked in team of 5 to provide exceptional first-line IT support to 500 users.
IT/Data Assistant
Heartland Alliance International
06.2019 - 03.2020
- Provide technical assistance to computer users at Heartland Alliance Country office and field office staff to some extent
- Provide support concerning the use of computer hardware and software, including Printing, installation, word-processing, electronic mail, and operating systems
- Worked together with other team member on daily IT task such as installation, commissioning, maintenance, support and optimization of all network hardware, software and communication links
- Setting up of new user account on the network
- Manages IT inventory of the organization
- Provide staff with tier 2 IT support and escalate IT related issue to the HQ when necessary
- Support staff with installation of printer and scanner
- Perform data backup on staff computer
- Monitor the availability of Internet service and escalate to the ISP when necessary
- Ensure computers are protected from Virus, worm, and spyware by installing anti-virus
- Support with installation of software like MS package, Tableau, Starter etc
- Support with setting up of new computers for staff
- Perform daily checks of server to ensure they pass the healthy checks and escalate when necessary
- Any other duties assigned
- Provide remote support to over 200 users across all the project locations
- Played an active role in the close-out of IMHIPP project
- Support in setting up of DHIS2 server on-premises, install Ubuntu OS, assign a static Public Address on the server, link the IP to domain name to be accessible over the internet
IT Intern
Heartland Alliance International
03.2018 - 06.2019
- Provide tier 3 IT support to staff and escalate the issue to IT officer when necessary
- Support staff troubleshoot computer related issues with Microsoft outlook, excel, word and pdf
- Support staff troubleshoot hardware related issues
- Support staff with printers and scanner installation
- Responsible for the maintenance of all the network printers and scanners
- Support staff with installation of software
- Responsible for updating IT inventory whenever IT equipment is issued to staff
- I am responsible for setting online meetings for staff on Skype for business, skype, Microsoft teams, GOTO meeting, Webex, and Google meet
- Provide remote support to over 200 users across all the project locations
Software Developer - Intern
Centrifuge Information Technology Limited
08.2015 - 09.2016
- Responsible for developing websites and applications using WordPress, MySQL database, CSS, HTML and JavaScript
- Responsible for customization of DHIS2 application on the server to meet user requirement
- Responsible for setting up online server
- Manage and Maintain company website and blog page
- Perform application migration from on-premises server to online server
- Carry out application testing and debugging for any error
- Conduct training both individuals and co-operate trainings on (DHIS2, Oracle, website publishing and JAVA)
- Set up DHIS2 server for Heartland Alliance International and carry out training for organization, also trained them on how to use the DHIS2 application to collect data
- Set up DHIS2 server for National Agency for Food and Drugs Administration and Control NAFDAC and trained them on how to use the DHIS2 application to collect data for analysis in 2015
- Design a responsive and robust website for multiple companies
Education
B.Sc. - Computer Science
University of Abuja
SSCE - undefined
Government Science Secondary School
Tunga-Maje, AbujaSkills
- Risk assessment capability
- Data-Driven strategy
- Microsoft office suite proficiency
- IT governance
- Information security policies
- Change management implementation
- Cybersecurity practices
- Network infrastructure setup
- Information security awareness
- IT budgeting
- Web development competence
- Enterprise systems implementation
- Enterprise Resource Planning
- Vendor relationship management
- Virtualisation technologies
- IT troubleshooting
- IT system maintenance management
- Server administration
- Cloud computing
Custom
- Certified Ethical Hacking (CEH), 2024
- Certified Information Systems Security professional CISSP, 2022
- AWS Certified Solution Architect Associate, 2021
- Microsoft Azure architect Design, 2021
- Microsoft Windows Server Administration, 2018
- District Health Information System DHIS2, 2016
- Advanced Web Publishing and Internet Technology, 2016
- Orientation and Employability Skills Training for Interns and Representatives of GIS Partnering Firm, 2015
- Cisco Certified Network Associate CCNA, 2012
- Oracle Certified Associate OCA, 2012
- Oracle Certified Professional OCP, 2012
Timeline
Information Technology Manager
Heartland Alliance LTD/GTE
12.2022 - 04.2025
IT Officer
Heartland Alliance LTD/GTE
03.2020 - 12.2022
IT/Data Assistant
Heartland Alliance International
06.2019 - 03.2020
IT Intern
Heartland Alliance International
03.2018 - 06.2019
Software Developer - Intern
Centrifuge Information Technology Limited
08.2015 - 09.2016
SSCE - undefined
Government Science Secondary School
B.Sc. - Computer Science
University of Abuja
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