Arinze Chidozie

• Liaise with stakeholders to verify technology alignment, recommending solutions against project specifications.
• Work with business partners to elicit high-level requirements and capture business needs.
• Design new solutions/products by analyzing requirements; constructing workflow charts and diagrams.
• Clearly articulate and document business, stakeholder, solution, and transition requirements. Assist the Business in the Creation of Business Cases and Cost-Benefit Analyses.
• Write specifications that improve systems by studying current practices; designing modifications.
• Identify possible risks, recommend controls by identifying problems, and write improved procedures for mitigation.
• Rendition of reports and updating all documents regularly.
• Creating Status Reports for Delivery to Business and IT Executives.
• Ensure compliance with all standards and applicable controls with zero audit exceptions.
• Compliance with IT Project Governance, process and function.
• Facilitate vendor engagement for project delivery
• Prioritization and effective time management .

• To ensure the availability of treasury cash, reserve, and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash, processing of vault deposits, withdrawal, and handling of related reports.
• Control treasury cash, blank forms, safe custody items, and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.
• Custodian of treasury cash, reserve, blank forms, and keys & cash.
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received/evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container/trolley (Used for transporting cash from the vault to tellers).
• Help with surprise checks of tellers.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault-approved limits are adhered to.
• Carry out first-level support (basic) on User’s workstations, scanners, or other peripherals
• Resolve basic Finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc.
• ATM support including simple power-related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc.
• Supervise vendors, contractors, and PM engineers to ensure good and neat work is done in the branch.

o Customer information file creation and modification for new and existing clients

o Debit card/Cheque book configuration for clients

o Control all routine aspects relating to the generation of account numbers in the opening of current and savings accounts according to laid down instructions.

• Ensure complete KYC documentations are present on all accounts received and treated following the laid down policies and procedures.
• Prepare and upload new mandates for personal and corporate account holders in line with laid down policies and procedures.
• Daily report on completion of the e-reference to the ROM (Regional Operations Manager)
• Prepare client-specific KYC-related analyses and complete Customer Acquisition Due Diligence where required.
• Interact with clients to obtain KYC and other compliance information and documentation where escalations from B.C.U are raised.
• Undertake KYC activities for the onboarding of new clients, working closely with the BSU to ensure timely onboarding and reduction of touch points.

.Assist the Coverage team with all KYC-related activities.

• Classification of Library materials.
• Filing of press cuttings according to subjects.
• Answering reference queries from clienteles
• Handled check-in and check-out process of library books and materials at the circulation desk.
• Catalog new book arrivals to streamline the process.
• Perused and segregated obsolete and outdated materials to organize shelves.
• Trained volunteers to return books and materials on shelves.
• Answered phone calls and jotted messages for a librarian.
• Assisted customers in locating specific books to address needs.
• Registered and maintained customer information on database to update profiles.
• Helped customers to successfully use library computers and equipment.