Summary
Work History
Education
Skills
Languages
References
Sommelier trainee
Timeline
Receptionist
Archibong Ekeng

Archibong Ekeng

Benin City

Summary

Dynamic hospitality professional with extensive experience at Deroma Hotel and Suites, excelling in customer service and payment processing. Proven ability to enhance guest satisfaction through effective problem-solving and team collaboration. Recognized for training staff and organizing successful events, ensuring a memorable experience for all guests.

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Work History

Receptionist

Deroma hotel and suites
Abuja
01.2021 - 01.2023
  • Greeted guests warmly and managed check-in and check-out procedures.
  • Answered phone calls promptly and directed inquiries to appropriate departments.
  • Maintained cleanliness and organization of the front desk area and lobby.
  • Managed guest complaints effectively, ensuring timely resolution and satisfaction.
  • Processed payments accurately using hotel management software systems.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Head waitron

Casalinda hotel and resort
Abuja
01.2018 - 01.2020
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Mixologist

7th street hotel and resort
Abuja
01.2014 - 01.2017
  • Crafted innovative cocktails using fresh ingredients and premium spirits.
  • Provided exceptional customer service in a fast-paced bar environment.
  • Maintained cleanliness and organization of the bar area at the resort.
  • Trained new team members on cocktail preparation and safety protocols.
  • Developed seasonal drink menus reflecting local flavors and trends.

F&B Supervisor

Joker hotel and suites
Benin City
  • Supervised daily operations of food and beverage service areas.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Implemented training programs for new employees on service standards.
  • Assisted guests with inquiries and resolved service-related issues promptly.
  • Maintained cleanliness and organization of dining and bar areas.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Enforced health and safety regulations to maintain a safe environment.
  • Inspected dining areas prior to opening hours to ensure cleanliness and operational readiness.
  • Organized special events, including menu selection and staffing requirements.
  • Liaised with senior management regarding any changes in policies or procedures.

Education

National Open University of Nigeria
Abuja , Nigeria

Bachelor of Science
Abuja , Nigeria

Diploma - Diploma in Computer Desk Top Publishing

A Square Computer Training Institute
Abuja , Nigeria
01.2014 - 06.2014

Neco
Calabar , Nigeria

Govt Community Secondary School Esighi
Calabar , Nigeria

Skills

  • Payment processing
  • Customer service
  • Event organization
  • Staff training
  • Team collaboration
  • Time management
  • Communication skills
  • Adaptability
  • Multicultural awareness
  • Problem solving
  • Attention to detail
  • Customer and client relations
  • Service-oriented mindset

Languages

English
First Language
English
Advanced (C1)
C1

References

References available upon request.

Sommelier trainee

  • I make wine recommendations, beverage and food pairing options, prepare wine list for guest with sophisticated palette. Provide relevant training to my subordinate.

Timeline

Receptionist

Deroma hotel and suites
01.2021 - 01.2023

Head waitron

Casalinda hotel and resort
01.2018 - 01.2020

Mixologist

7th street hotel and resort
01.2014 - 01.2017

Diploma - Diploma in Computer Desk Top Publishing

A Square Computer Training Institute
01.2014 - 06.2014

F&B Supervisor

Joker hotel and suites

National Open University of Nigeria

Bachelor of Science

Neco

Govt Community Secondary School Esighi

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Archibong Ekeng