Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Teacher
AOR KUMASHE

AOR KUMASHE

Customer Service Representative
Abuja,FC

Summary

A graduate of Salem University with First-Class Honors in International Relations and Diplomacy. Dedicated and disciplined individual with a practical, results-oriented approach to problem-solving, and a drive to accomplish tasks in record time. Possesses at least two years of work experience as a Customer Care Representative and a Sales and Marketing Representative. Held a leadership position as a member of the university's student union for two years, with certification in leadership. Cultivated skills essential for maintaining interpersonal relationships, including emotional intelligence and business etiquette. Believes that the success of any profit-oriented enterprise depends on customer satisfaction. Motivated to apply skills in assisting and ensuring the sustained satisfaction of customers while aiding in achieving set goals and objectives. Experienced in customer service and sales, skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Sales And Marketing Representative

Home of Noir Quality and Productivity
Abuja, FCT
04.2022 - Current
  • Customer Retention: Implemented customer retention strategies, achieving 90% retention rate among existing clients.
  • Event Participation: Represented company at industry events and trade shows, averaging 30 new leads per event.
  • Sales Reporting: Prepared and presented weekly sales reports to management, highlighting key performance metrics and sales forecasts.
  • Collaboration: Worked closely with product development team to provide customer feedback and contributed to 10% increase in product satisfaction.
  • Product Promotion: Planned and executed marketing campaigns, reaching over 10,000 potential customers per campaign and increasing brand awareness by 25%.
  • Boosted sales revenue by implementing effective marketing strategies and building strong client relationships

Customer Care Representative

Bank of Industry
Abuja, FCT
06.2021 - 04.2022
  • Customer Interaction: Handled 50 customer inquiries per day through phone, email, and live chat.
  • Issue Resolution: Resolved 90% of customer issues , enhancing customer satisfaction and reducing follow-up interactions.
  • Customer Feedback: Collected and documented feedback from over 200 customers monthly, providing valuable insights for product and service improvements.
  • Sales Support: Assisted in upselling and cross-selling, contributing to 15% increase in monthly sales.
  • Complaint Handling: Addressed and resolved over 20 customer complaints per week, achieving 95% customer satisfaction rate.
  • Technical Assistance: Provided technical support to customers, resolving 80% of technical issues without escalation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Executive Assistant

Natuonal Productivity Centre
Abuja, FCT
07.2019 - 09.2019
  • Calendar Management: Coordinated and managed Director's schedule, organizing 15 meetings per week.
  • Communication Handling: Answered over 50 phone calls and responded to 100+ emails weekly on behalf of Director.
  • Travel Arrangements: Planned and booked travel itineraries, including flights and accommodations, for approximately 20 business trips annually.
  • Document Preparation: Prepared and edited reports, presentations, and correspondence, averaging 10 documents per week.
  • Meeting Coordination: Scheduled, organized, and facilitated 5-10 meetings per week, including preparing agendas and taking minutes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
  • Volunteered to help with special projects of varying degrees of complexity
  • Filed paperwork and organized computer-based information
  • Promoted team productivity by keeping supplies organized and well-stocked

Education

B.Sc. in International Relations and Diplomacy - undefined

Salem University
Kogi, Nigeria
09.2016 - 05.2020

Skills

Interpersonal communication

Certification

Covenant International Model United Nations Certificate of Honour

Timeline

Sales And Marketing Representative

Home of Noir Quality and Productivity
04.2022 - Current

Customer Care Representative

Bank of Industry
06.2021 - 04.2022

Executive Assistant

Natuonal Productivity Centre
07.2019 - 09.2019

B.Sc. in International Relations and Diplomacy - undefined

Salem University
09.2016 - 05.2020

Similar Profiles

CREATE PROFILE
AOR KUMASHECustomer Service Representative