ANYAKWO UCHECHUKWU FELICIA (MRS.)
No 12 Adebayo Oke Crescent Off Arab Road, Kubwa
Summary
- Dedicated and dependable individual with a proven track record of providing top-level support to executives and handling highly confidential information with discretion and professionalism.
- Possessing strong organizational skills, impeccable attention to detail, and the ability to anticipate needs before they arise.
- Adept at managing complex calendars, coordinating travel arrangements, and facilitating seamless communication between key stakeholders.
- Experienced in handling sensitive matters with the utmost confidentiality and maintaining confidentiality at all times.
- Effective in a fast-paced environment and adept at multitasking while maintaining a high level of accuracy and efficiency.
- Ready to bring a unique blend of administrative expertise and confidentiality to your team.
Overview
29
29
years of professional experience
1
1
Certification
Work History
SECRET SECRETARY
UNIVERSITY OF ABUJA TEACHING HOSPITAL (UATH)
01.2024 - Current
- Managed highly confidential information and documents for executives, ensuring utmost discretion and professionalism at all times.
- Maintained a secure and organized filing system for sensitive materials, safeguarding against unauthorized access or disclosure.
NHIS DESK OFFICER II
UNIVERSITY OF ABUJA TEACHING HOSPITAL (UATH)
08.2017 - 12.2023
- Conducted thorough reviews of healthcare claims and records to verify accuracy and compliance with NHIS guidelines
- Utilized NHIS databases and systems to input and track claims data, ensuring timely processing and payment
- Assisted in conducting training sessions for new NHIS DESK OFFICER I staff on NHIS policies and procedures
- Ensured optimal office functionality through active inventory management and timely procurement of necessary supplies.
OFFICER STAFF AND TRAINING DEVELOPMENT UNIT
FEDERAL MEDICAL CENTRE
01.2015 - 07.2017
- Conducted regular assessments to identify skill gaps and training opportunities within the unit
- Collaborated with department heads to create customized training plans for individual employees to enhance job performance and career development
- Managed training logistics, including scheduling, materials preparation, and tracking training completion and evaluation metrics
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
OFFICER JUNIOR STAFF ESTABLISHMENT UNIT
FEDERAL MEDICAL CENTRE
02.2012 - 12.2014
- Assisted in the coordination and implementation of staffing plans to ensure adequate staffing levels in alignment with organizational goals
- Compiled and analyzed data related to employee performance, attendance, and turnover rates to identify trends and make recommendations for improvement
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
NHIS FRONT DESK OFFICER
FEDERAL MEDICAL CENTRE
01.2009 - 12.2011
- Greet and check in patients at the front desk, providing excellent customer service and addressing any inquiries or concerns promptly
- Schedule appointments for patients based on availability and medical provider preferences, ensuring efficient flow of daily operations
- Developed strong relationships with regular clientele by providing excellent service tailored to their individual preferences.
SUBJECT TEACHER
LUFALOY GRAMMAR SCHOOL
03.2006 - 03.2007
- Conducted assessments to evaluate student progress and identify areas for improvement
- Focused on creating a positive and inclusive learning environment to support student success
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities, fostering an inclusive classroom environment.
- Organized extracurricular activities such as clubs or tutoring sessions, promoting student engagement outside of regular class hours.
ADMINISTRATIVE OFFICER II
CHALCOM INTERBIZ LIMITED
01.2004 - 01.2005
- Managed the day-to-day operations of the office, including scheduling meetings, coordinating travel arrangements, and organizing file systems to improve efficiency.
- Oversaw a team of administrative support staff, providing guidance, training, and performance evaluations to ensure department goals were met.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
NYSC (STAFF OFFICER II)
KIBIYA LGA SECRETARIAT
01.1999 - 01.2000
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
PERSONNEL ASSISTANT (TRAINING)
NIGERIA BOTTLING COMPANY (COCA-COLA)
01.1995 - 02.1996
- Supported HR initiatives by coordinating events, such as team-building activities and staff meetings, fostering a positive work environment.
- Managed benefits administration, helping employees understand their options and enroll in appropriate plans.
- Assisted in payroll processing to ensure timely and accurate compensation for all employees.
Education
DBA - LEADRSHIP AND STRATEGIC STUDIES
UNIVERSITY OF ABUJA BUSINESS SCHOOL
KADO, ABUJA05.2026
MBA - GENERAL MANAGEMENT
UNIVERSITY OF ABUJA BUSINESS SCHOOL
KADO, ABUJA10.2023
POSTGRADUATE DIPLOMA - BUSINESS ADMINISTRATION
UNIVERSITY OF ABUJA
11.2023
POSTGRADUATE DIPLOMA - EDUCATION
USMAN DANFODIO UNIVERSITY
SOKOTO05.2007
HIGHER NATIONAL DIPLOMA - BUSINESS ADMINISTRATION & MANAGEMENT
INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT)
ENUGU09.1998
NATIONAL DIPLOMA - BUSINESS ADMINISTRATION & MANAGEMENT
INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT)
ENUGU07.1996
SENIOR SCHOOL CERTIFICATE (SSCE) -
ST. CLAIRE'S ANGLICAN GIRLS GRAMMAR SCHOOL
OFFA, ILORIN 06.1990
FIRST SCHOOL LEAVING CERTIFICATE (FSLC) -
ST. JOSEPH'S NURSERY & PRIMARY SCHOOL
ILORIN, KWARA STATE09.1984
ST. LOUIS NURSERY & PRIMARY SCHOOL
AKURE, ONDO STATE09.1980
Skills
- Detail Oriented
- Administrative Acumen
- Interpersonal Relationship
- Ability to Adapt to New Roles and Responsibility
- Client Care Focus
Certification
- In Recognition of Exemplary Dedication in "Area of Community Development Service" NYSC Kano State | February 2000
- In Recognition of Exemplary Service as "Corps Liaison Officer" NYSC Kano State | February 2000
TRAINING & DEVELOPMENT COURSES ATTENDED
- Certificate on "Leadership skills and Team management" - February 2024
By Allison.com (online courses)
- Certificate of Attendance on "Human Resource Essentials" - September 2023
By Certified Edge
- Executive Diploma in "Advanced International Human Resource Management" - August 2023
By La Plage Metaverse
- Certificate of Attendance on "Interpersonal Communication Skills Improvement & Managing Your Boss for Peak Performance" - June 2016
By Chartered Institute of Administration
- Certificate of Participation on "Leading Change and Organisational Renewal" - December 2011
By ROVA Healthcare Executive
- Certificate of Participation on "Bridges to Excellence" - July 2011
By ROVA Healthcare Executive
Timeline
SECRET SECRETARY
UNIVERSITY OF ABUJA TEACHING HOSPITAL (UATH)
01.2024 - Current
NHIS DESK OFFICER II
UNIVERSITY OF ABUJA TEACHING HOSPITAL (UATH)
08.2017 - 12.2023
OFFICER STAFF AND TRAINING DEVELOPMENT UNIT
FEDERAL MEDICAL CENTRE
01.2015 - 07.2017
OFFICER JUNIOR STAFF ESTABLISHMENT UNIT
FEDERAL MEDICAL CENTRE
02.2012 - 12.2014
NHIS FRONT DESK OFFICER
FEDERAL MEDICAL CENTRE
01.2009 - 12.2011
SUBJECT TEACHER
LUFALOY GRAMMAR SCHOOL
03.2006 - 03.2007
ADMINISTRATIVE OFFICER II
CHALCOM INTERBIZ LIMITED
01.2004 - 01.2005
NYSC (STAFF OFFICER II)
KIBIYA LGA SECRETARIAT
01.1999 - 01.2000
PERSONNEL ASSISTANT (TRAINING)
NIGERIA BOTTLING COMPANY (COCA-COLA)
01.1995 - 02.1996
DBA - LEADRSHIP AND STRATEGIC STUDIES
UNIVERSITY OF ABUJA BUSINESS SCHOOL
MBA - GENERAL MANAGEMENT
UNIVERSITY OF ABUJA BUSINESS SCHOOL
POSTGRADUATE DIPLOMA - BUSINESS ADMINISTRATION
UNIVERSITY OF ABUJA
POSTGRADUATE DIPLOMA - EDUCATION
USMAN DANFODIO UNIVERSITY
HIGHER NATIONAL DIPLOMA - BUSINESS ADMINISTRATION & MANAGEMENT
INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT)
NATIONAL DIPLOMA - BUSINESS ADMINISTRATION & MANAGEMENT
INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT)
SENIOR SCHOOL CERTIFICATE (SSCE) -
ST. CLAIRE'S ANGLICAN GIRLS GRAMMAR SCHOOL
FIRST SCHOOL LEAVING CERTIFICATE (FSLC) -
ST. JOSEPH'S NURSERY & PRIMARY SCHOOL
ST. LOUIS NURSERY & PRIMARY SCHOOL
- In Recognition of Exemplary Dedication in "Area of Community Development Service" NYSC Kano State | February 2000
- In Recognition of Exemplary Service as "Corps Liaison Officer" NYSC Kano State | February 2000
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